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Section 4 - PoliceSECTION 4 POLICE 130 The Vision of the Gilroy Police Department is: Building community partnership to provide a Safe Environment in which to live, work and play The Mission of the Gilroy Police Department is: Providing excellent public safety services in partnership with community The Gilroy Police Department Motto is: Pride, Professionalism, Service Our Values are: Respect, Integrity, Compassion, Teamwork, Innovation and Accountability GPD History 131 Organizational Chart There is no current GPD organizational flow chart. However, the below will provide you an idea of how the organization does flow. There are currently three (two captains and one acting captain) captains that work directly below the Chief of Police. Their job scopes /responsibilities are as follows: Captain Smithee - Field Operations Patrol. Patrol CSO's K9 Explorers Range Mounted Unit lAs and CCs Jail /MSO FTO Reserves Captain Svardal - Special Operations Detectives Traffic Unit ACT Recruitment Background Vehicle Abatement CSO SOG /HNT Bikes DT Lawsuits EOC /ARES - Primary Staff Meetings lAs and CCs Acting Captain Deras Administrative Services Communications Records Station Sergeant Technology 132 Training Manager j` Grants IAs and CCs Driving Budget & CJB Facilities Fleet Pitchess Motions Contracts EOC /ARES - Secondary Other administrative duties have been delegated in the following manner: Traffic Sergeant - Ashley OTS Grant Traffic Grant Parking Enforcementg Neighborhood Traffic SP Traffic Division Street Naming Committee DRG DARE Tow Hearings MAIT Special Event Permits VIP Coordinator City Business License Administrative Sergeant - Espinoza Training Manager Policy Manual Grant Writing Grants Management COPS CHRP JAG 92) VEST IAs and CCs PIO Department Cell Phones Administrative Hearing Officer (alarms, animals and fireworks) 133 Permits: Bar, Dance Hall, Taxi Permits, MASSA, cardroom, firearms, CCW, adult businesses and ABC OTHER Duties FTO Coordinator - Patrol Sergeant Uniform Equipment Board - Deras ACO (Teams 1 and 2) Graffiti CSO - Deras MSO - Patrol Sergeant Permits Amplified Music - Records Block Parties - Records 134 Field Operations Beat Plan The City of Gilroy is divided into three and four police beats for purposes of serving our community. The quantity of beats depends on staffing levels at any given time. The beats are divided as follows: 1 beat - covers the south end of the city 2 beat - covers the central portion of the city 3 beat - covers the north /west portion of the city 4 beat - covers the north /east portion of the city (E /O Monterey Rd) Refer to the beat maps in Communications for exact boundaries. Beat Structure Designator Beat Assignment 1 1 2 2 3 3 4 4 �. 5 1 & 2 beat rover 6 3 & 4 beat rover 7 1 thru 6 beat rover (general rover) 8 Bar beat 9 general rover 10 general rover 11 2nd, 1 beat 12 21, 2 beat 13 2nd, 3 beat 14 2nd, 4 beat 15 general rover 16 general rover 17 general rover 18 2111, bar beat 19 general rover 20 general rover 21 -29 Traffic (dayshift) 31 -39 Traffic (swingshift) 41 -49 Traffic (graveyard shift) 91 -99 Reserve Officers 135 RADIO CODES Phonetic Alphabet A Adam N Nora B Boy 0 Ocean C Charles P Paul D David Q Queen E Edward R Robert F Frank S Sam G George T Tom H Henry U Union I Ida V Victor i John W William K King X Xray L Lincoln Y Yellow M Mary Z Zebra 10 Codes 10 -1 Receiving poorly 10 -2 Receiving OK 10 -3 Change channel (specify to which channel) 10 -4 Message received and understood 10 -5 Relay transmission 10 -6 Busy 10 -7 Out of service (location & nature) 10 -713 Out of service (break /personal) 10 -70D Off Duty 10 -7R Out of service, but listening to radio 10 -8 In Service 10 -9 Repeat 10 -10 Home 10 -12 Ride -a -long C� 10 -13 Weather Conditions 10 -14 Escort 10 -15 Prisoner In- Custody (sex, mileage, how many) 10 -16 Pick Up 10 -19 Enroute to station 10 -20 Location 10 -21 Phone your office or phone 10 -21R Phone radio 10 -22 Cancel 10 -23 Stand By 10 -27 Drivers License 10 -28 Vehicle Registration 136 10 -29 10 -29A 10 -29C 10 -32 10 -3.3 10 -34 10-35 10 -36 10 -39 10 -40 10-45 10 -46 10 -49 10 -50 10 -51 10 -52 10 -53 10 -54 10-55 10 -56 10 -56A 10-57 10-57H 10 -58 10 -62 10 -65 10 -66 10 -66C 10 -67 10 -70 10 -71 10 -72 10 -73 10 -80 10 -86 10-87 10 -91 10 -91D 10-95 10 -96 10-97 10 -98 10 -99 Wants (vehicle /subject etc.) Wants (subject) Criminal History Drowning Alarm (A,S,P,M panic, duress, 459,211) Open door Open window Confidential information What's status of Available for a phone call? Injured Person Sick Person Proceed /proceeding to Take a report Intoxicated person (647F) Resuscitator Person down Possible dead body Dead body Suicide Suicide - Attempt Shots Fired Shots Heard Garbage complaint Meet the citizen Missing Person Suspicious Person Suspicious Circumstances Person calling for help Prowler Shooting Stabbing How do you receive? Explosion Any traffic? Meet the officer Animal Call Animal - Dead Pedestrian Stop Pedestrian Stop - Send fill immediately (incl. location) Arrived at assignment Finished with assignment Open door 137 11 Codes 11 -24 Abandoned vehicle 11 -25 Traffic Hazard 11 -25B Traffic Hazard - Access Blocked 11 -54 Suspicious Vehicle 11 -80 Vehicle Accident - Major Injury (send fire /amb) 11 -81 Vehicle Accident - Minor Injury . 11 -82 Vehicle Accident - Property Damage 11 -83 Vehicle Accident - Unknown Injuries, advise 11 -84 Traffic Control 11 -85 Tow truck needed 11 -95 Car Stop (repeat location) 11 -96 Car Stop - Send fill immediately (repeat location) Code 1 At your convenience Code 2 Urgent, no lights or sirens Code 3 Emergency, use red lights and sirens Code 4 No further assistance needed Code 5 Stakeout Code 6F Felony Want Code 6H Hazard Potential Code 6M Misdemeanor Want Code 7 Mealtime Code 7R Mealtime (monitoring radio) Code 10 Bomb Threat Code 20 Emergency, officer needs assistance Code 22 Restricted radio traffic (code 2 or 3) Code 30 Major emergency, officer needs assistance Code 33 Emergency, do not transmit i 138 UNIT IDENTIFIERS and FUNCTIONS Radio designators for Gilroy Police Department personnel run in number- alpha- number sequence (i.e. 7A1). o 1sT character, the number 7 identifies Gilroy Police Department. Each agency in the county has a designated radio identifier as the first part of their call sign. 0 2nd character, an alpha designates the assignment (i.e. detectives, ACT), rank (i.e. corporal or sergeant), or IF working patrol, the SHIFT assignment (Q = days, S = swings, B = graves) o 3rd character, a number identifies the seniority within that rank or IF working patrol, the BEAT assignment. Chief and Captains have been assigned the `A' (Admin) designator for their radio call sign (i.e. 7 -A -1). Sergeants have been assigned the `X' series designator for their radio call sign (i.e. 7 -X -1) Corporals have been assigned the `C' series designator for their radio call sign. They may be the Watch Commander (in the absence of a sergeant), a roving unit or a beat unit (i.e. 7 -C -1). Refer GPD Policy Manual, Policy 444 Officers have been assigned the `L' series designator for their radio call sign in conjunction with their badge number when not working patrol, detectives or any other special assignment (i.e. 7 -L -1). 'When 2 or more officers are in a patrol vehicle, the most senior officers call sign will be used. The exception is if a trainee is in the vehicle, then they will be listed as the primary CJIC. The School Resource Officer has been assigned the `J' series designator for their radio call sign in conduction with their badge number (i.e. 7-J-3). Traffic Officers have been assigned the `T' series designator for their radio call sign (i.e. 7 -T -1). Traffic Officers respond to all vehicle accidents with injuries as well as vehicle accidents with unknown injuries (11 -83). They also perform various traffic enforcements throughout the city. Multi- Service Officers (MSO's) have been assigned the `M' series designator as their radio call sign (i.e. 7M1). MSO's are responsible for the booking, releasing i 142 and welfare of all prisoners while in our custody, prisoner transportation, as well as evidence collection and may also handle animal complaints as needed. Community Service Officer (CSO's) share the `M' designator with multi- service officers. MSO's start with badge number 1, CSO's start with badge number 20 (i.e. 7- M -20). Reserves have been assigned the "R" series designator for their radio call sign in conjunction with their badge number. The Public Safety Communications Supervisor has been assigned the `CS' (Communications Supervisor) designator as their radio call sign in conjunction with their badge number. (i.e. 7 -CS -1) The Senior Public Safety Communicators have been assigned the `SD' (Senior Dispatcher) designator as their radio call sign in conjunction with their badge number (i.e. 7- SD -1). Public Safety Communicators (PSC's) have been assigned the `D' series designator as their radio call sign in conjunction with their badge number (i.e. 7 -D -1). SPECIALIZED TEAMS /ASSIGNMENTS Specialty Units - Internal Anti -Crime Team ACT have been assigned the `G' series designator for their radio call sign (i.e. 7- G-1). An anti -crime team assignment is a F/T assignment with a minimum 3 year commitment. Detectives have been assigned the `K' series designator for their radio call sign in conjunction with their badge number. The Detective Bureau is staffed by a Sergeant, Corporal and three officers as well as an administrative clerk (i.e. 7K1). A detective bureau assignment is a minimum 3year commitment. Specialty Teams Bike Patrol Team The Bike Patrol Team has been disbanded due to staffing. As staffing permits, it may be brought back. The BIKE Patrol team is utilized during special events /enforcements and during the summer for extra patrols. A bike patrol assignment is P /T. 143 They have been assigned the 'BP' series designator for their radio call sign. Critical Incident Response Team (CIRT) The CIRT team consists of two teams: SOG (Special Operations Group) and the HNT team (Hostage Negotiation Team. When a.major /critical (planned or un- planned) L.E. incident /event occurs, it is the discretion of the W/C to give the order to do a CIRT call-out. There is no additional radio call sign when officers are on these teams, they use their usual patrol call signs (other than the Sierra units). Assignment to these specialty teams is a P/T assignment and requires a minimum lyr commitment. Refer GPD Policy Manual, Policy 408 Critical Incident Stress Debriefing Team (CISD) The Critical Incident Stress Debriefing team is currently made up of six sworn and non -sworn GPD personnel as well as 3 GPD chaplains. The chaplains have been assigned the `H' series designator for their radio call signs (i.e. 7 -H -1). Their primary function is to assist with the mental health /well-being of GPD /GFD personnel following a critical incident. The chaplains are also available for call-out for the public when they are dealing with a traumatic event. Defensive Tactics The DT team currently consists of two sergeants and five officers. The DT team is responsible for the training of officers on tactics and arrest /control techniques as well as less lethal equipment application and proper use. Manor Accident Injury Team (MAIT) The MAIT team is made up of one sergeant, one corporal and seven sworn officers. It is the discretion of the W/C to give the order to do a MAIT call-out during major accident incidents. Assignment to this specialty team is a P/T assignment and requires a minimum lyr commitment. Mounted Patrol Team (MP) The MOUNTED Patrol team is currently made up of 6 officers: two sergeants, one corporal, two officers and a retired reserve officer. This unit has a mounted unit arena at Christmas Hill Park. They respond out as part of public safety enforcement at the annual Garlic Festival as well as throughout the year 144 at various venues (outlets, parks etc.) over long weekends and during other announced events. They have been assigned the 'MP' series designator for their radio call sign (i.e. 7 -MP -1) The Range Master position is held by a sergeant. Their responsibility as Range Master is the GPD range in its entirety (training, maintenance etc.). They have several officers that assist in the maintenance of and training at the range. K -9 Officers use the same call sign designators as a regular officer `L' /corporal 'C' depending on their rank and seniority. Currently GPD has two K -9 officers. . Specialty Assignments - External Rapid Enforcement Allied Computer Team. (REACT) We currently have one GPD officer assigned full-time to the REACT Task Force. The team, operates through the Santa Clara County District Attorney's office. The REACT Task Force consists of local, state, and federal agencies in cooperation with private industry to combat high technology crimes and the threat it poses to the health and welfare of the public. It was created for the purpose of conducting multi - jurisdictional investigations; to increase the recovery rate of stolen high technology components; and to provide centralized expertise, support and coordination for high technology investigations. The majority of assigned detectives work high technology and identity theft investigations on a full time basis. The remaining investigators participate part time. . United Narcotics Enforcement Team (UNET) The UNET team consists of several Bay Area law enforcement agencies. It is usually represented by one sworn officer from each of the participating agencies. Their headquarters are located in San Benito, however they travel throughout the bay area in their enforcements. 145 GPD Volunteer Groups Explorers Explorers are PD volunteers (16- 21years of age). They receive training and exposure in various police procedures. They frequently can be seen riding along with GPD officers to better enhance their understanding of law enforcement /public safety. They are frequently used to assist with several community functions to include: Garlic Festival, Bike Safety clinics, child fingerprinting etc. They have been assigned the `Y' series designator for their radio call sign (i.e. 7- Y -1) Volunteers in Policing (VIPs) VIP's (Volunteers in Policing) are a group of (adult) volunteers that assist with a variety of functions within the PD. They initially attend a VIP academy over several weeks to learn about the various departments within GPD. After completion .of the academy they are added to our pool of VIPs who are available for VIP call -outs. VIP's may be called out to maintain traffic control during vehicle accidents or other critical events, assist in search for a missing person, maintain road blocks for critical incidents. They have been assigned `VIP' designator for their radio call sign (i.e. VIP - 1, without the proceeding 7). 146 MAPPING & GEOGRAPHY STREET NUMBERING SYSTEM The South County numbering system throughout the city limits of Gilroy can be a very helpful aid in determining exact location and the appropriate beat responsibility. The following numbering system chart illustrates how this works: East -West Cross Streets North -South Address 1st Street 7900 block ( +1 = 10) 2nd Street 7800 block ( +2 = 10) 3rd Street 7700 block ( +3 = 10) 4" Street 7600 block ( +4 = 10) 51 Street 7500 block ( +5 = 10) 6th Street 7400 block ( +6 = 10) 7" Street 7300 block ( +7 = 10) 81 Street 7200 block ( +8 = 10) 91h Street 7100 block ( +9 = 10) Once the concept of =10 is understood, it becomes an easy way to calculate the East/West cross streets for the North /South streets that run through the central portion of the city (ex: 7243 Monterey, would be between 7th & 81 streets). NOW SEE The County of Santa Clara has set up a numbering system on most addresses that enables people who know the system to figure out exactly where an address is. This numbering system is called, NOW SEE. N - North S - South 0 -Odd E - Even W - West E - East They have also set up a numbering system for North /South running streets that start with Zero at the Santa Clara County Line and goes North (the numbers get larger as you head north). The City of Gilroy also starts its numbering for East/West heading streets starting at Monterey Road. Using Monterey as a starting point, if you go either east or west the numbers will increase by increments of 100 per block (i.e. 150 3rd Street, would be between Eigleberry & Church Streets). 147 GIS Resources Geography skills are a large part of being an efficient, well rounded PSC. There are several GIS (Geographical Information Systems) resources /tools in the Communications Center. These resources are very important and absolutely necessary in performing the duties of a PSC. There is a large wall mounted map (covering most of South County) in Communications. This map is provided /updated through the Gilroy Fire Department and color coded according to reflect first due -in fire districts. A large (red) Map Book is kept on the center round cabinet. This map is also provided /updated through the Gilroy Fire Department. It includes not only cross streets, but actual street addresses (residential and commercial). This map is used frequently for establishing perimeters, building /area searches etc. The Communications City Man (laminated) is color coded according to `beat'.. Due to its size, it is not large enough to show every city street but is a good reference point for beat boundaries etc. There are two Santa Clara County Thomas Brothers Maps also located in Communications in the round file cabinet. These are used to reference areas ' . outside of city limits and within the County. There are two GIS binders located at each workstation. They are the "GIS Street M_ aps" binder and the "Street File" binder. The GIS street maps binder is a . much smaller version of the large (red) Map Book. The "Street File" binder is not necessarily a map but a street name (alphabetical) listing of all the Gilroy city streets with a description to include its location (directions), cross streets, beat that it is in and number range. Within the CAD system, there is an interface called MAVERICK MAPPING. This map includes city limits as well as some outlying areas. The GIS information for this map is pulled from CAD. Maverick mapping also allows you through AVL technology to locate officers using the AVLQ CAD Command. This will be covered more extensively during CAD training segment. The City of Gilroy has an intranet GIS system available as an additional resource. You can access GIS information using this database by: address, APN (Parcel Number) or by cross streets. • Type CITY on the web browser and enter. You will then be brought to the City of Gilroy Intranet system. l 148 • Under QUICK LINKS, select GIS. This will bring up a city disclaimer, read it and click on ACCEPT. • . This will then take you to the GIS window with a map of the city limits. Select address, APN or cross streets tab, based on the information that you have available. Once the available data has been entered, click SEARCH. The map will then zero in on the location provided and provide you with information on that piece of property to include: parcel number, site address, city, state, zip, lot acre, lot square footage, year built as well as owner information. There are several apartment complexes, mobile home parks, hotels /motels, schools and city parks within city limits. To assist in finding locations within some of these properties in an expedient manner we have a COMPLEX MAPS binder. The binder does not include all of these properties, but does have most. Becoming familiar with these complex maps, how to read them and relay directions from them is an extremely important skill and function within the job scope of PSC. GOOGLE EARTH is another great resource for GIS information available for. us to use via the.PC. LANDMARKS There are several landmarks within the city and surrounding areas. It is crucial that you become familiar with most of these landmarks. It can be imperative during call taking and dispatching. Some of these landmarks include (but are not limited to); schools, parks, shopping malls, businesses, major roadways, freeways, mass transit centers, industrial /commercial areas, Cal Fire Stations, National Guard Amory. Additional landmarks are listed on your Ride -Along Check Off list. UNIQUE LOCATIONS/ LANDMARKS There are several unique locations/landmarks within the city and surrounding areas. It is crucial that you become familiar with most of these locations/landmarks. Some of these unique locations include (but are. not limited to): • Gourmet Alley • Newton's Alley • Bolton Drive • Banes Drive • Glenwood Drive • Miller Avenue extension 149 • Uvas Park Drive (Torres Curve) • Levee (various entrance /exits access points) • Silval,§ Crossing \.,tio4 -0 cAAL/_s Some easily onfused (due to sounding similar or name changes) include: Y g ;1 0 aL,5 • Solis vs. Filice • Santa Terg a Blvd vs. Santa Tessa Drive • Eas eet,vs. Eas.,to • Glen�� rive vs. Glenview Avenue vs Glenwood • 8`/Miller also known as Miller /Miller and 8th /8`h _SA • 6`h Street becomes Gilman Avenue @ Arroyo Circle • 7`h Street becomes Old Gilroy @ Monterey • Leavesley becomes Welburn @ Monterey • 152 Eask3tcheco Pass) vs. 152 West (Hecker Pass) UNIQUE JURISDICTION There are two pieces of property in Gilroy that are unique, in that another (law enforcement) agency responds to any law enforcement issues at their location:. SP Depot /Cal Train Station (8th /Monterey) is one of these properties. Although the property itself is owned by the City of Gilroy, crimes at this location are the responsibility of the Santa Clara County Sheriff's Department however, currently they have contracted this location out to San Mateo .County Sheriff's Department. For additional information regarding contact information, please refer to Premise Hazards within the CAD system for this location. Should there be an in- progress crime at this location, GPD officers may initially respond due to close proximity, however the SMCSO must be notified immediately as well, inquire as to an ETA due to their distance. For fire responses, this location is handled as any other within city limits.. When processing a call for this location, make sure you have an exact location: in the parking lot, on the platform, in the station, near the railroad tracks etc. The Sports Park is the other unique location. It is currently the jurisdiction of the Santa Clara County Sheriff's Department. Should there be an in- progress crime at this location, GPD officers may initially respond due to close proximity, however the SCCSO must be notified immediately as well. ca" of 150 i� . I, _ (J n _il SO I n .. 0 COMMON REFERRALS IN -HOUSE ASSISTANCE Indigent Aid Indigent Aid is a situation where an individual is stranded with no funds. This type of service request should be referred to the Watch Commander, when possible. He /she will handle the situation based on current department policy. Generally, for very severe cases we do hold in the Records division, motel vouchers for one night stays at local motels. We also have access to bus passes through the Watch Commander, but only to be used in extreme cases. Patrol Checks When a citizen requests patrol checks of their residence for whatever reason (vacation, tenting of the home for termites etc) a CAD event will be created. The following information will be captured: 1. Dates patrol checks are being requested 2. Contact person in case of emergency, do they have a key 3. Does anyone have permission to be on the property 4. Will someone be picking up the mail /newspapers S. Vehicles in driveway 6. RP contact information when they are away Patrol checks will be printed out and placed in the BRIEFING box in Communications. If applicable, they will also be given to the current patrol units that are on duty. Miscellaneous Patrol Checks Communications should obtain as much information as possible and then refer' the patrol check information. to the appropriate beat unit. Print out a copy of the CAD event and place it in the briefing basket in Communications. In most cases it will be information that you do not want to broadcast over the frequency. If the information will be valid after your shift, make sure to advise the oncoming shift and always create a CAD event. 151 INTER - DEPARTMENTAL REFERRALS Vehicle Abatement It is illegal to park a vehicle on a public roadway in one place for over 72hours. When receiving a report of an abandoned vehicle, it is important for the PSC to determine the following before dispatching the Parking Enforcement Officer or a patrol officer to the call: 1. Location of vehicle - is it in city limits ?, private property? 2. How long has it been parked at that location - just now ?, a week? 3. Description of vehicle and if known, the license plate 4. If a license plate is provided, 10 -29/28 the plate and LOGM it to call 5. If vehicle is a hazard (up on blocks, blocking roadway etc.) Most abandoned vehicle calls are referred to vehicle abatement (at ext. 320), unless there are extenuating circumstances (such as it poses an immediate hazard). In which case, a CFS will be created and the PEO or a patrol officer will be dispatched. Explain to the RP that you will be transferring them to the Parking Enforcement voicemail and that their complaint would be taken care of as soon as possible by the PEO. Advise them to be prepared to leave the following information on the line: 1. Vehicle location 2. Vehicle description (to include plate if they have it) 3. Circumstances /Situation (i.e. has been there a week etc) 4. RP contact information, in case we have questions It is important to remember that most vehicles cannot be towed until the vehicle has been tagged for 72 hours, unless it is creating a hazard or is not in compliance with vehicle code regulations (i.e. expired tags over 6months, PNO etc.). Should there be extenuating circumstances such as vehicle blocking roadway, up on blocks etc. the PEO will be dispatched if on duty. If the PEO is not on duty, a patrol officer shall be dispatched. If there are subjects residing or occupying the vehicle or it is a 10851R (stolen vehicle recovery), the PEO will not be dispatched however a patrol officer shall be. Tow. Hearings When a driver has his/her vehicle impounded (30day impound) for VC violations, depending on the violation type and circumstance they may be allowed a tow hearing. In this instance, they would need to contact the Records Department who will schedule a tow hearing with the Traffic Sergeant. Based 152 on the outcome of their hearing, the registered owner may be allowed to have their vehicle released back to them early as long as the tow fees and any other fees have been paid. Warrant Inquiries On occasion citizens will call in wanting to confirm that they or someone they know does /doesn't have a warrant(s). Communications does not hold warrants or process them. This is a Records function and as such, these calls are transferred to the Records Department for them to handle accordingly. The exception is when Records is closed. During those hours, callers are advised to call back during Records office hours. Warrant Confirmations Should an outside agency call in to confirm a warrant (during Records office hours), they shall be provided the Records Department main phone number (846 -0300) or transferred to the Records Department and the phone number provided to them for future reference. The exception.is when Records is closed. During those hours, Communications is responsible for confirming warrants. This will be covered in more detail in Section 8 (Records). Records The Records Department is open to the public from 0700hrs to 1900hrs, Monday through Sunday. However they are staffed from 0600hrs to 2400hrs, Monday through Sunday. The Records Department is the custodian of all GPD police reports. They greet citizens at the front window /counter, receive payment for several processes (VIN verification, requests for copies of police reports, tow releases, bail and other fee related processes), scheduling of tow hearings, processing of requests for police reports from the public and District Attorney. They also perform all CLETS (SVS, MUPS etc.) entries, removals and modifications. Should you receive any phone calls requesting any of the above services, they shall be provided the Records Department main phone number (846 -0300) or transferred to the Records Department and the phone number provided to there for future reference. Between the hours of 2400- 0600hrs, Monday through Sunday, Communications personnel are responsible for the following Records functions: • SVS entries (stolen, located, towed, repossessed) • MUPS entries (missing persons • Warrant Confirmations 153 The step -by -step instructions for these functions are located in the Records i' Functions binder located in the round file cabinet in Communications. These tasks will be covered in detail in Section 8 (Records). Bookings (In- Custody Status) Occasionally Communications will receive phone calls regarding the status of someone that has been taken into custody or who they suspect might have been taken into custody, to find out their current status (i.e. being transported to County Jail, bail, ETA for release or just to confirm that they are in fact here and not missing or otherwise). Generally, we do not provide in- custody status.. This is usually handled by getting a name and phone number of the RP, basic information (Name and DOB) of the person in question and providing to the MSO or arresting officer. However, there are occasions where we may find out the information for them and pass it onto the inquiring party. Our information is limited and they generally have several questions beyond, `are they in custody', so the best course of action is to get name and phone number and provide it to MSO or arresting officer. Mail -In Reports If the crime being reported has (no suspect information) and is a harassing phone calls, P20002, lost property, petty /grand thefts, citizens can file a report via mail -in. Citizens can be referred to the Records Department who will provide them the necessary information and mail them the form. This form of reporting is especially helpful for the elderly or people who do not have easy access to a computer. On -Line Reporting (COPLOGIC) This is another method that citizens can utilize to file a police report. As with mail -in reports, if the crime being reported has (no suspect information) and is a harassing phone calls, P20002, lost property, petty /grand thefts, citizens can file their report on line at the City of Gilroy website (www.cityofgilroy.org). After it is submitted it shall be reviewed by the Records Supervisor. If additional information is needed; the victim will receive an email requesting the information. If it does not meet the criteria to be filled on -line, they will be advised via email to contact GPD to file a report. If it is approved, they will receive confirmation as well as a case number. The on -line reporting case numbers are different than the case #'s provided within the CAD system. 154 CrimeReports.COM Is a resource that citizens can use to check for crime as well as registrants within the city, county, their neighborhood or at an exact address. The system is extremely easy to use and has several search functions. Detectives The Detective Bureau consists of a sergeant, ,corporal, four detectives and an administrative clerk. Each detective is assignment a caseload type (i.e. missing persons, property, kids, sex crimes). Although they may be tasked with various crimes, each Detective is generally responsible for a type of caseload. Generally the Detective Bureau is staffed with someone during normal business hours, Monday through Friday. However, investigations take them out of the station frequently and sometimes the best manner to reach .them is via their department cell phones. The detective responsible for sex crimes is also responsible to ensure that all of the Gilroy sex crimes registrants, have current registration. On occasion, this means that they may go out in the field and perform compliance checks (290CC). Making contact with the registrants on record that reside in Gilroy and confirming that they are staying in compliance. We do not dispatch Detectives directly to a call. Initially a GPD patrol officer will respond on CFS, should a crime have occurred, a police report may be taken. At this point depending on the type of crime, a detective may be assigned for further follow -up. This occurs within the RMS system. Communications receives calls requesting to speak to specific Detectives, in these cases provide them the detectives' direct phone number (office extension). NEVER provide citizens a Detectives department issued cell phone number or any other phone number, unless advised to do so by the detective themselves or W /C. Citizens will call in just requesting to speak to a Detective in general. They do not realize that they actually may need to speak to the officer that handled the actual CFS. Ask some questions, dig a little deeper and find out if they actually need to speak to the officer, or if they have actually been assigned a detective. If they need to speak to the officer and they are on -duty, create a CFS (10 -21) for the officer. If they are not on duty, advise the citizen and give them the option to leave a message on voice mail or to call back during their work hours /days. 155 Anti -Crime Team (ACT) The ACT team consists of a "sergeant, corporal and four officers. We also have an officer assigned to DEA (Drug Enforcement Agency) and one to UNET (United Narcotics Enforcement Team). These two officers do not work out of the Gilroy Police Department building (they do have GPD phone extensions /desks) but through their assigned agency. The ACT team has varying work hours but they are generally here Wed/Thurs 0900- 1900hrs and Fri /Sat 1500- 0100hrs. The ACT team was formed after Gilroy experienced a large increase in gang crime /activity in the early 1990's. Initially the team concentrated their efforts on gang related problems within the city however it has since evolved to include other crimes (mostly drug related). On occasion someone will call in wanting to provide us a tip /information on gang or drug activity. A CFS is created with the information (location, vehicle /suspect information, time of day, what is occurring, does the RP want contact etc.). The CFS is printed out and "ACT" written on it and placed in the OFFICER tray in Communications. Depending on what the information is it may also be printed for briefing or the beat unit may be advised. i- If the information is more urgent in nature and an ACT unit is on duty, the information may be provided directly to them or if necessary, to patrol as well. Watch Commander The W/C is generally the senior field supervisor on duty assigned to patrol. At any given_ time there is one W/C on duty. This is generally a sergeant or a corporal, but could be a Captain or the Chief, if necessary. Although there may be multiple sergeants on duty at any given time, generally the most senior sergeant is the W /C, unless otherwise advised. Citizens on occasion will want to speak to the W/C (supervisor) regarding a complaint of something occurring in the city or an officer /PSC complaint. If it is a routine citizen complaint of something occurring in the city, explain.to them that an officer handles these types of complaints and get the necessary information to create a CFS, refer them to the proper department /agency or provide them the necessary information they are requesting. There are times where a citizen will be adamant that they want to speak to the W /C, in these cases go ahead and create a CFS, gathering some basic information to include: RP's name, phone number and where /what the complaint is. If the complaint is regarding a PSC and the Communications Supervisor or Senior PSC is on duty, refer the citizen to the supervisor that is on -duty. If i, unavailable, create a CFS, gathering some basic information to include: RP's 156 name, phone number and what the complaint is, forward CAD event to Communications Supervisor or Senior PSC. If there is no supervisor on -duty refer the complaint to the W /C. Outside agencies will call requesting to speak to the W/C due to a case they are working, a case we are working, intel that they want to provide us or other reasons. Create a CFS, gathering some basic information to include: Officers name, phone number and agency. If possible what the call is regarding. Refer GPD Policy Manual, Policy 444 If you have an irate caller, you may need to refer them to your immediate supervisor or to the W/C depending on what they are upset about. If you need to refer them to the W /C, create a CFS with their contact information (name & phone number), document what the issue is and advise the W /C. Tip Line. The Tip Line is a company that we contract with that receives tips from citizens, documents the information and then calls us to provide us the tip (usually anonymous tip). Refer citizens to the tip line, if they call stating that they want the Tip Line or want to leave a tip and do not want to speak to us directly. If they state they just want to remain anonymous and provide us information, create a CFS and direct it accordingly to the appropriate department /personnel. Graffiti (594G) When citizens are reporting graffiti, it is important to ascertain if it is in city limits, time element and if it is on city property or private property. If it is not in our jurisdiction, refer them to the appropriate law enforcement agency based on location. If it is in city limits and in progress or just occurred (whether on city propert or on private property), create a CFS and dispatch patrol officers accordingly. If it is prior and on city _property, create and print a CFS for the Graffiti Abatement CSO and place it in GRAFFITI tray in Communications. If it is in our jurisdiction and on private property, create and print a CFS for the Graffiti Abatement CSO and place in the GRAFFITI tray in Communications. The city also offers a 24hour.Graffiti Hotline (846 -0395) that is maintained by the Graffiti Abatement CSO for non in- progress graffiti CFS when the Graffiti Abatement CSO is not on duty. 157 Gilroy Municipal Code (GMC) It is important to become familiar with some of the more frequently used GMC's. These will be reviewed with you in Section 5 (Police). Occasionally citizens will call in just wanting a GMC or inquiring if one exists covering a certain topic. There is a large black GMC book in the round file cabinet for reference. Additional GMC reference material can be found in NOTEQ,`GMC as well as on line at the City of Gilroy website. Sometimes all they need is a reference point, so the city website is a great resource /tool for them for this instance and in the future. Press Inquiries The administrative sergeant serves as PIO (Public Information Officer). All media requests should be referred to the press line at 846 -0347 and not to the administrative sergeants' extension, unless there are extenuating circumstances.. CITY REFERRALS (NON - POLICE) BLES Department The City of Gilroy has a BLES (Building, Life, Environment and Safety) department located at City Hall at 846 -0430. The BLES department consists of ( the Fire Marshall, several Building Inspectors, Chemical Control Inspectors and clerical staff. This department has jurisdiction over Fire Hazard complaints, new construction inspections, code enforcement /building inspections, blight (commercial or residential), weed abatement, management of all chemicals used within City limits. Any complaints of tall weeds, building code violations or blight should all be referred to BLES for additional attention. Public Works Department The Public Works department is not located at one location, but has several within the city. Some are at City Hall, others are at the City Corporation Yard, Senior Center and at the Sewage Treatment Plant. Public Utilities Gilroy is generally and the City of Gilroy Water (water & sewer). Citizens have a tendency to call 911 when they experience power outages or other issues with their utilities. They should actually be referred to the utility company that they are experiencing an issue with. If we are aware of the issue !/ and already have an ETA, we may be able to provide them that information. 158 PG&E outages can be found on line at their website (www.pge.com) or on their 800 line at (800) 743 -5000. SOCIAL SERVICES AGENCIES /RESOURCES Gilroy has branches of several social services agencies within city limits to include: • Social Security office • Santa Clara County Social Services (provides food stamps and unemployment services) • Center for Employment Training (CET) • Head Start Program (provides preschool education, assistance for children with special needs and health /dental care), • WIC (Women in Crisis Programs), • Gardner South County Health Clinic • Valley Medical Health Center • St Josephs Center • Compassion Center • Chamberlains Mental Health Services • Community Solutions • Family Resource Center • Senior Center Red Cross /Salvation Army /Goodwill Red Cross (www.redcross.org) is a non - profit agency that provides many services to include basic (shelter, food, physical /mental health) human needs for families /communities during natural and man-made disasters. The closest Red. Cross office is the American Red Cross - Silicon Valley chapter in San Jose. Salvation Army (www.salvationarmy.org) is a non - profit catholic organization that provide many services to include basic (food, housing) human needs during natural and man-made disasters. They also provide youth camps, Christmas assistance, counseling and several other services. The closest Salvation Army to inquire regarding available resources is located at 200 Fifth Street in Gilroy. There is also.a Salvation Army store (sales /donations) located at 6701 Camino Arroyo in Gilroy. Goodwill (www.goodwill.org) offers customized job training, employment placement and other services to people who have disabilities, lack education or job experience, or face employment challenges. Goodwill is able to offer these services through the sales (via donations) at their Goodwill stores and monetary donations. 159 The closest Goodwill store is located at 845 P' Street in Gilroy. Donations drop offs are made to the rear of their location Transportation Services There are a variety of transportation services available in Gilroy. These options include taxis, Valley Transportation Agency (VTA) buses, CalTrain /SP Depot (train station). When receiving reports on any issues related to a VTA bus, make sure to inquire as to the `coach number' of the bus, DOT and next bus stop location as well as scheduled time it should arrive at the location. The closest private airport is San Martin Airport and the closest local public airport is San Jose Airport. Businesses/ Corporations There are occasions where citizens will call in inquiring about where they can find /receive various services /products in town. The list is too long to document here but it is imperative that as a PSC you become familiar with what services /products various local businesses may offer. These services may be needed by us in' a true emergency (i.e. Home Depot /Lowe's for emergency building /security materials). Schools The Gilroy public schools (consisting of several elementary, 3 junior highs and 3 high schools) are governed under the Gilroy Unified School District. GUSD is located at 7810 Arroyo Circle. If citizens want to report incidents (non - criminal) that occur at one of the public schools /campuses they should be referred to that particular school. However if they want to speak to a higher authority, they would need to contact the GUSD office. For incidents (non - criminal) that occur on a public school bus, they should be referred to the GUSD bus yard or the GUSD office. For incidents (non - criminal) that occur at any other schools (private), the citizen should be referred to that particular school. The Rebekah I00F Children Home (wwvw.re skids .org) is an 8 acre private school for junior high and high school age children who have mental health /emotional challenges. They offer both residential treatment and non - residential treatment environments. The most frequent CFS at this facility is the reporting of 160 runaways and 601J's. This will be discussed in more detail in the "Missing Childrens" section. Gavilan College is our local junior college. It is located just outside of Gilroy city limits on the south end of town. Citizens reporting a crime at Gavilan College should be directed to contact the Santa Clara County Sheriff's office. For incidents (non - criminal) they should be directed to contact the college directly. Youth /Adult Organizations There are several youth and adult organizations throughout the City of Gilroy. Some of these organizations can be found through the Community Services Department (located at City Hall), Gilroy Dispatch, Senior Center, GUSD, local schools, churches etc. 161 ANIMAL LICENSING The City of Gilroy requires all dogs and cats living within the city limits to be licensed through PetData. In order to apply for an animal license, the citizen should be referred to www.petdata.com, the pet licensing company that we currently use. No pet licensing is performed in house. For additional information citizens can be referred to www.cityofgilroy.org website. They will find all animal fees, the PetData link, GMC's for animal /fowl and other general animal information. Refer NOTEQ - GPD - ANIMALS for further information. ANIMAL REFERRALS WERC - Wildlife Education Rehabilitation Center (www.werc- ca.org) WERC (located in Morgan Hill) is a non - profit organization that provides local community with rehabilitation services for orphaned, injured and sick native wildlife. They also provide educational programs for K -6, participate in community events through educational exhibits and offer internships to college students. WERC is the only facility in South Santa Clara County licensed by California Department of Fish & Game and US Fish & Wildlife to care for native wildlife. Wildlife Center of Silicon Valley (www.wcsv.org) WCSV (located in San Jose) is a non - profit organization that provides rehabilitation of injured, sick and orphaned wildlife within the Silicon Valley community. They also provide educational programs to the general public. Humane Society of Silicon Valley (wwv.hssv.org) is a non - profit animal shelter, located in Milpitas that provides spay /neutering, vaccinations, micro chipping, adoption /rescue of domestic animals and surrendering of pets (fee for a single pet is $160 fee). They also have a dog park, training /grooming services, education center, community room, pet store as well as multiple satellite adoption centers. San Martin Animal Shelter (www.sccgov.or%� and www.fosmas.org) SMAS, located in San Martin is a non - profit animal shelter that provides spay /neutering, vaccinations, micro chipping, adoption /rescue of domestic animals. They also provide animal control field services (stray animals, animal abuse /neglect, barking etc.) in the unincorporated areas of Santa Clara County. 162 Cat Resources Town Cats (www.towncats.org) is located in Morgan Hill. They are a private, non - profit cat rescue organization that services all of Santa Clara County. They offer rescue /adoption of kittens /cats, loan out cat traps and are general advocates for feral cats. Cat Resource Center (www. cat center. org) is located in Santa Clara. They are a resource center for everything cat related and have a large list of other cat resources on their website. Beekeepers On occasion citizens will call advising that they have an issue with a bee hive or a large swarm of bees. If the issue_ is in a city park or building, we will need to create a CFS and handle accordingly. This will be covered in the Animal Control section of your training. If the bees are IN a residence or private business/building, the owner /responsible should be advised to contact a pest control company. �. If the issue is OUTSIDE a residence or private business/building, the RP should be advised to contact a beekeeper. There are several beekeepers listed in NOTEQ - ANIMAL - BEES. For additional resources, they can also be referred to the Gilroy Beekeepers Association at www.uvasgold.com Veterinarians There are several veterinarians throughout the city and unincorporated Gilroy. When citizens are in need of a veterinarian do not refer them to a specific veterinarian, advise them that they will have to check the yellow pages but that there are several to choose from. If they are in need of a large animal veterinarian, the only large animal vet in Gilroy is the Tri County Veterinarian Hospital located at 2675 Pacheco Pass Hwy. The Gilroy Police Department Animal Control uses Princevalle Pet Hospital for all community related veterinarian needs during normal business hours. After hours, we use the United Emergency Animal Clinic in Campbell. The Gilroy Police Department Mounted Unit Team uses Tri County Veterinarian Hospital for any horse veterinarian needs and our K -9 handlers use Princevalle { Pet Hospital for dog veterinarian needs. 163 Vector Control What is a vector? A vector can be a mosquito, a rat, a flea, a tick, any animal or insect that can transmit disease or cause harm to humans. The Santa Clara County Vector Control ( www.sccgov.org) is a County public health program that controls and monitors disease- carrying insects such as mosquitoes and ticks, and other harmful pests such as yellow jackets and rats. Primary services include: • Response to customer initiated service requests for identification, advice, and /or control measures for mosquitoes, rodents, wildlife, and miscellaneous invertebrates (ticks, yellow jackets, cockroaches, fleas, etc.) • Detection of the presence /prevalence of vector borne disease through planned tests, surveys, and sampling • Inspection and treatment of known mosquito and rodent sources • Promotion of public awareness through outreach and educational services We frequently refer citizens to Vector Control for any type of issues relating to rodents or wildlife in or around their property. However the exception is if the animal (mountain lion /rattlesnake etc.), is posing or could pose an imminent threat to citizens. If that be the case, the Animal Control Officer will be dispatched if available, or if not available a Multi- Service Officer or Patrol L' ' Officer. Depending on the situation it may require multiple officers. Refer to NOTEQ - ANIMAL - ANIMAL CONTROL for further information. Monterey County SPCA The Monterey County SPCA (www.spcamc.org) is located at 1002 Monterey - Salinas Hwy in Salinas. They offer a variety of services to include: veterinarian clinic, wildlife rescue, adoption, surrendering of pets ($50 fee), various outreach /educational programs. We frequently refer citizens to Monterey County SPCA for the surrendering of pets and pet adoption. REFER TO NOTEQ - AMMAL - ANIMAL CONTROL for further information. 164 AGENCIES/ HOTLINES Santa Clara County Mental Health Santa Clara County Mental Health (wwvv.scc.gov) serves those citizens (children and adults) diagnosed with mental health illness. They have several locations throughout the county to include three locations in Gilroy: South County Mental Health Clinic at 1215 Is, Street, Santa Clara Valley Medical Health Center at 7475 Camino Arroyo and Gardner South County Health Clinic at 7526 Monterey St. Their main office is in San Jose and they can be reached at (800) 704 -0900. Adult Protective Services (APS) APS (www.scc.gov) serves those 65years and older as well as dependent adults (18 -64) who are disabled and unable to care for themselves. APS serves those individuals who are victims of neglect /abandonment, self- neglect, or abuse whether it be physical, emotional or financial. Child Protective Services (CPS) CPS is a system of intervention of child abuse and neglect /abandonment in California. CPS' goal is to keep the child in his/her own home when it is safe, and when the child is at risk, to develop an alternate plan as quickly as possible. ( When a referral is received, the social service staff obtains facts from the person making the referral to determine if the referral alleges abuse, neglect, or exploitation. The Emergency Response staff determines if an in- person response is warranted. Although we do not refer many citizens directly to CPS, as CPS usually reports possible incidents to us, they are still a resource /referral available as needed. Runaways /Missing Persons /Lost Adults Citizens reporting a child as missing, lost or as a runaway may sometimes also want to report the person to other outside agencies such as the National Center for Missing & Exploited Children (www.missingkds.com) at (800) 84.3 -5678. Substance Abuse There are several substance abuse resources available throughout Santa Clara County. Community Solutions (www.communitysolutions.org) offers mental health services for all ages, support for survivors of domestic violence, sexual assault, and human trafficking, alcohol & drug addiction assistance and housing programs for clients facing mental health and other challenges. They have a Gilroy office at 9015 Murray Avenue and can be reached at 683- 4118. 165 Gateway (wtivw.scc.gov) services are a part of the Santa Clara Valley Health & ( Hospital System's Department of Alcohol & Drug Services (DADS) that assists with substance abuse issues through detox, outpatient and /or residential treatment and transitional housing. They can be reached at (800) 488 -9919. Additional resources can be located under NOTEQ - CRISIS and also on our blue reference cards distributed through the Graffiti Abatement CSO. Domestic & Sexual Abuse There are several domestic and sexual abuse organizations available throughout Santa Clara County. We partner with Community Solutions (www.communitysolutions.org) frequently to help with the assistance of DV and sexual assault victims and their children. Community Solutions staffs a 24/7 DV, Rape and Crisis Hotline directly at 779 -2115, or through their main phone number 683 -4118. The Gilroy Family Resource Center (www.scc.gov) also provides a wide range of human services to include: support groups and counseling for problems of family violence, drug /alcohol abuse, parenting training, caring for medically fragile children and other issues that can cause family dysfunction. They have a Gilroy office at 379 :Tomkins Court in Gilroy and can be reached at 758 -3440. Additional resources can be located under NOTEQ - CRISIS and also on our blue reference cards distributed through the Graffiti Abatement CSO Suicide When citizens call in requesting information on suicide resources, they are generally inquiring for someone else and the situation is usually not time critical. An actual suicide attempt and /or threat is usually received on a 911 line (but can come in on a non - emergency line), a CFS is created and patrol officers are responded immediately. When a citizen is requesting suicide resources outside the scope of an imminent threat /attempt (and do not require or want police intervention), they can be referred to the Suicide Crisis Hotline at (855) 278 -4204. Additional resources can be located under NOTEQ - CRISIS and also on our blue reference cards distributed through the Graffiti Abatement CSO. Victim- Witness Assistance The Restitution and Victim Services Unit (wvwv. victim. org) of the District Attorney's office of Santa Clara County assists victims in obtaining restitution orders for financial loss that they may have been subjected to during the i course of a crime. They also work in conjunction with the Victim- Witness 166 Assistance program to provide not only restitution but emotional assistance and financial compensation, counseling, assistance with the return of property taken as evidence, court assistance as well as several other services to assist victims. They are located at 70 W. Hedding Street and can be reached at 295 - 2656. Refer to GPD Policy Manual, Policy 336 Poison Control Centers The California Poison Control System (www.cali)oison.org) is a statewide (their central office is located at UCSF in San Francisco) network of trained experts who provide the public and health professionals with toll -free hotline information and advice about treating poisonings. Calling the PCC can help prevent unnecessary trips to the Emergency Room. PCC experts are able to quickly assess the severity of an exposure and can manage the majority of them at home. For citizens requesting their number they can.be reached at (800) 222- 1222 and for 9 -1 -1 call taking purposes they are located in our 911 transfer speed dial in the VESTA phone system. Center for Disease Control (CDC) The CDC (www.cdc.gov) works to protect America from health, safety and security threats both foreign and in US. They detect and respond to new and emerging health threats, respond to the biggest health problems causing death and disability for Americans, promote health and safe behaviors, communities and environment. Although we do not often field calls inquiring about the CDC, they are a public safety entity and as such can be a very useful resource to local public safety agencies. Legal Assistance Reduced fee or free legal assistance can be located through several organizations within Santa Clara County. Legal Aid Society (www.legalaidsociety org) is a non - profit corporation that provides free, civil legal services for those low- income persons unable to obtain access to the judicial system through other avenues. They offer law services in family law, fair housing, landlord /tenant rights and immigration and naturalization. They are located in San Jose and can be reached at 298 - 3782. California Rural Legal Assistance (www crla org) is a non - profit legal services program. Their mission is to provide economic justice and protect human rights on behalf of California's rural poor. They offer free legal assistance and a wide variety of community education and outreach programs. They have 167 several locations throughout California. Their main office is located in San Francisco. Gilroy residents can reach CRLA through their Watsonville office at (831)724 -2253. Project Sentinel (www.housing.org) is a non - profit organization that's mission is to develop and promote fairness and equality of housing for all persons and to advocate peaceful resolution of housing disputes. They offer free services in dispute resolution between landlords and tenants that include housing discrimination, repairs /deposits. They also offer assistance in home buyer education, mortgage foreclosure and delinquency. Their Gilroy office is located at 7800 Arroyo Circle and they can be reached at 842 -7740. Housing There are several housing organizations located throughout Santa Clara County that provide assistance in attaining various types of housing (lday, transitional, temporary, permanent, women only, family only, winter only) as well as SLE (sober living environment) housing. During winter months (specific dates are announced via an email to GPD personnel) the county offers homeless shelter housing at 3 locations within the county. One of these locations is the National Guard Armory at 8455 Wren Avenue in Gilroy. The NGA opens its doors from 6pm to 6am for those needing shelter. The Gilroy Compassion Center (wwwv.gccsoco.org) located at 8425 Monterey Road in Gilroy offers transitional housing referrals /resources, basic needs (showers, bathrooms, laundry facilities, as well as food). They also offer a job training program for those in need. The Santa Clara County Emergency Housing Consortium also offers referrals for short/long term housing at 294 -2100. If you live or work in the SF Bay Area, the Santa Clara Valley Mental Health Department offers a shelter bed HOTLINE at (800) 7SHELTER. For transitional housing, Sobrato Transitional Housing can be reached at 848- 6400. 168 ALLIED AGENCIES and their FUNCTIONS 1: Gilroy is not only a smaller city (semi - rural) so our in -house resources are limited but we also are located at the extreme south end of Santa Clara County and so `next door neighbor' municipalities don't exist close by. We are fortunate to have -the California Highway Patrol and Santa Clara County Sheriff's Department who are responsible for some of the outlying areas and therefore are usually able to respond to assist us or vice versa in a timely manner. California Highway Patrol The CHP is responsible for vehicle law enforcement and emerge ncies on all California state roadways. They also serve the public through education, drunk driving enforcements and car seat programs to name a few. CHP headquarters is located in Sacramento. CHP is comprised of 8 divisions: Northern, Valley, Golden Gate, Central, Southern, Border, Coastal and Inland. Gilroy is located in the Coastal Divisions' jurisdiction. The coastal division is comprised of 11 offices, 2 commercial inspection facilities, 530 uniformed and 162 non- uniformed employees. The Coastal Division has three communications centers. The communications center that handles the Gilroy area is the Monterey CHP Communications Center, located in Salinas. CHP Gilroy Office CHP has dozens of offices throughout California. There are three offices in the Coastal Division to include Gilroy. The Gilroy office is located at 740 Renz Lane. Communications Center There are several CHP Communications Centers throughout California. The two communications centers that we work the closest with are the Monterey center (located in Salinas) and Golden Gate Center (located in Vallejo). CHP Scales Gilroy has two CHP scales: one is within city limits, the other is just outside city limits. SB CHP scales are located at 9800 US Hwy 101 just S/0 the Masten Avenue (city limits) exit. NB CHP scales are located at 12000 N US Hwy 101 just N/0 the Masten Avenue (unincorporated) exit. 169 CHP Boundaries The Monterey office within the Coastal Division has jurisdiction for Gilroy, Hollister, King City, Monterey and Santa Cruz.. The Golden Gate Division only has one office. It has jurisdiction for Castro Valley, Contra Costa, Cordelia Inspection Facility, Dublin, Hayward, Marin, Mission Grade Inspection Facility, Napa, Nimitz. Inspection Facility, Oakland, Redwood City, San Francisco, San Jose, Santa Rosa and Solano CHP Support CHP air units patrol over 6900 square miles of air space. They assist with search & rescue, surveillance, pursuits, aerial photography, homeland security as well as transportation of personnel and equipment. Locally CHP has helicopters in Fresno & Paso Robles and a Fixed Wing Aircraft in Paso Robles. CHP Multi - disciplinary Accident Investigation Team (MAIT) The objective of the MAIT Program is to provide CHP with the means to conduct in -depth investigations and analyses of major traffic collisions throughout the state. Investigations include the reconstruction of an incident and a study of the factors that may have contributed to the incident. The factors include environmental, human and mechanical and are associated with the three phases of a collision which are pre - collision, at- collision and post-, collision. Cargo Theft Interdiction Team Cargo theft is a form of organized crime and in many cases violates federal statutes. CHP is involved in a number of statewide theft (vehicle, cargo) task forces in conjunction with local law enforcement agencies, district attorneys' offices, the Department of Motor Vehicles, the National Insurance Crime Bureau and the Department of Justice to help apprehend those responsible. Santa Clara County Sheriff's Department The Santa Clara County Sheriff's Department is responsible for all L.E within rural areas of Santa Clara County. The SCCSO headquarters is located in at 5 5 W. Younger in San Jose. South County Substation The SCCSO has a substation located at 80 W. Highland Avenue in San Martin. 170 Communications Center The current SCCSO Communications Center was built in 1959 and is located at 2700 Carol Drive in San Jose. The Communications Center is located at the top of a hill that was surrounded by only orchards at one time, hence it is referred to as `the hill' when referring to the center. Air Support The Santa Clara County Sheriff's Office air support was established to provide air support services to ground based units in all aspects of law enforcement activities serving the citizens of Santa Clara County. The air support unit began operations in 2003 and currently operates a Eurocopter EC120 helicopter STAR 1). The flight crew consisting of a pilot and an observer. The unit responds to calls for service from any agency within the county and to adjoining counties when requested. They can assist with: Patrol Operations, Disaster Relief, Surveillance, Search and Rescue, Fire Department Support, Transportation, Aerial Photography and Special Operations. K -9 Unit The SCCSO K -9 unit has nine canines. Four service canines are assigned.to Headquarters Patrol. Service canines are cross - trained for protection and narcotics detection. The Sheriff's Office has one bloodhound trained for service as a tracking dog. The Sheriff's Office also has two dogs trained in explosives detection and one dog trained in narcotics detection that are assigned to Special Operations. Bomb Disposal Unit The Santa Clara County Sheriff's Office Bomb Squad is a mutual aid resource that serves Santa Clara County and adjacent communities. The Squad consists of a Supervisor and deputies who have been certified by the FBI in hazardous device mitigation and recovery as well as post blast investigative techniques. The Bomb Squad is available 24 hours a day to investigate; Commercial Explosives, home -made or improvised explosive devices, Military Ordnance,, Fireworks and assist in Post Blast investigation. The team supplies training to a large number of law enforcement personnel, fire personnel, and city and county government employees. Regional Auto Theft Task Force (RATTF) The SCC Regional Auto Theft Task Force (RATTF) is a proactive, multi - jurisdictional unit that augments existing auto theft units. They provide additional resources to enhance the capacity of all police agencies countywide. The Task Force includes all jurisdictions in Santa Clara County regardless of 171 whether an agency is participating in the Task Force or not. The exclusive objective of RATTF is to deter, investigate and prosecute vehicle theft and related crimes. Sexual Assault Felony Enforcement (SAFE) The SCCSO SAFE (Sexual Assault Felony Enforcement) Team monitors sex offenders who have a high propensity to commit another sexual assault crime, identify and apprehend sexual predators, track convicted predators in the Megan's Law database, assist other law enforcement agencies with sexual assault investigations, educate the community to recognize predatory behavior. On occasion GPD detectives will work with the SAFE team to contact local sexual registrants to confirm their compliance with their registration and parole. SWAT Once known SWAT (Special Weapons and Tactics Team), the team is now known as the SERT (Sheriff's Emergency Response Team). SERT is utilized in the resolution criminal events that are beyond the response capabilities of most individual deputies and warrant a coordinated team approach. These may include hostage or barricaded gunman situations, the service of high -risk arrest or search warrants and dignitary protection details. The team is comprised of a Team Commander who oversees both SERT and the Crisis Negotiations Team (CNT), a Tactical Commander, and 24 tactical sergeants and deputies. SERT is segmented into four basic components: Red and Blue Teams (Entry), Sierra Team (Sniper /Observer) and Delta Team (Tactical Command Post Operations). A separate medical cadre (Gold Team) is led by a full-time tactical deputy and is made up of 5 to7 doctors who are either Sheriff's Office Reserves or Technical Volunteers. The SERT and CNT teams work closely with each other, usually responding on major assignments together. The Gold Team (Medical) is also available to separately support any local agency's tactical operations when needed, on a mutual -aid basis. Civil Division The Santa Clara County Sheriff's Office Civil Division is located on the second floor of the Sheriff's Headquarters Building at 5 5 West Younger Ave in San Jose. There is also a substation and small claims /civil court located at 301 Diane Avenue in Morgan Hill. The civil division handles evictions, small claims, domestic violence restraining orders and several other services, please refer to their website at www.scc.gov. 172 County Detention Facilities The Santa Clara Department of Corrections (DOC) operates 3 adult detention facilities in Santa Clara County. SCCSO Main Jail is located at 150 W. Hedding Street in San Jose. It houses approximately 1500 inmates at any given time. Elmwood Womens Facility is located at 701 South Abel Street in Milpitas. It houses approximately 600 female inmates at any given time. Elmwood Men's Facility is also located at 701 South Abel Street in Milpitas, but has a separate gate entrance. It houses approximately 2500 inmates at any given time. Juvenile Detention Facilities - Juvenile Hall is located at 840 Guadalupe Parkway in San Jose. There are two smaller juvenile detention facilities located in San Jose (Muriel Wright Facility) and in Morgan Hill (Williams Boys Ranch). When an adult inmate is being transported to `county jail', they are being transported to the Main Jail location for processing and housing..When a juvenile inmate is being transported to `juvenile hall' they are being transported to the main Juvenile Hall detention facility in San Jose. San .lose Police Department San Jose Police Department headquarters is located at 201 W. Mission Street in San Jose. SJPD has several community policing centers, also known as substations (not staffed 24/7) throughout San Jose. Communications Center San Jose Police Department Communications Center is located in SJPD headquarters. Their communications staff consists of over 130 call takers and dispatchers. Air Support SJPD Air Support Unit provides aerial support for police ground units on matters relating to public and officer safety. Emphasis is placed on pursuits, apprehension of fleeing suspects and searches for (at risk) missing persons. The SJPD ASU is currently equipped with an American Eurocopter EC120b and consists of one sergeant, 2 officers and 2 observers. 173 Bomb Disposal Unit SJPD Bomb Squad members are all certified bomb technicians and graduates of Hazardous Device School. The bomb squad is Tier 1 certified by FBI, which means they are capable of responding to multiple calls simultaneously and possess manpower and equipment to handle major incidents involving weapons of mass destruction or explosives. SWAT Once known SWAT (Special Weapons and Tactics Team), the team is now known as the.MERGE (Mobile Emergency Response Group and Equipment) Unit. MERGE consists of two 10 -man teams and two supervisors. They provide assistance during critical incidents, assist the Secret Service with dignitary protection and provide direct support to patrol personnel in apprehension of violent criminals. K -9 Units The SJPD K -9 Unit has two teams of officers with 5 dogs and 2 supervisors. Search & Rescue and Drug Sniffing dogs. Santa Clara County Communications Centers Santa Clara County consists of 15 incorporated cities /towns, they include: Campbell, Cupertino, Gilroy, Los Altos, Los Altos Hills, Los Gatos, Milpitas, Monte Sereno, Morgan Hill, Mountain View, Palo Alto, San Jose, Santa Clara, j Saratoga and Sunnyvale. Not every city has its own Communications Center, Police Department or Fire Department. Some of these cities /towns contract with the Santa Clara County Sheriff's Department for their dispatching /police services and with County Fire or Cal Fire for their fire protection services. San Jose State University is its own entity and has its own Communications and Police Services department. San Benito Communications San Benito Communications used to have its own Communications Center however in 2011 they consolidated and are now considered a part of the Santa Cruz Regional 911 Center. Santa Cruz Regional 911 Center SCR 911 (also known as NetComm) is a Joint Powers Authority providing public safety and 911 dispatch services for the County of Santa Cruz and cities of Santa Cruz, Watsonville and Capitola. They also provide services to 10 fire districts, AMR and county animal control services. SCR911 is a secondary PSAP for Scotts Valley and UC Santa Cruz who have their own separate communication centers. 174 OTHER ALLIED LAW ENFORCEMENT AGENCIES Federal Bureau of Investigations (FBI) - wivw.fbi.gov The FBI's mission is to protect the United States from the most dangerous threats from international and domestic terrorists, spies, cybercrimes and any other crimes as deemed necessary in protecting the US. FBI headquarters are located in Washington DC. The local office that handles Santa Clara County is located in San Francisco. Refer to NOTEQ - US Government - FBI Immigration and Customs Enforcement (ICE) Is the principal investigative arm of the US Department of Homeland Security. It was created in 2003 through a merger of US Customs and Immigration & Naturalization Services (INS). ICE has over 20,000 in all 50 states and 47 foreign countries. ICE headquarters are located in Washington DC. Their L.E. Support Center is located in Vermont and the local office is located at 1450 Coleman Avenue in Santa Clara. Refer to NOTEQ - US Government - Immigration Military Gilroy has a military recruiting (Air Force, Army, Marine and Navy) office located at 7901 Westwood and a National Guard Armory located at 8490 Wren Avenue. During winter months the National Guard Armory is used as a homeless shelter during the night hours. Air Force - 5353 Almaden Expressway #33, San Jose * 72 3-108 7 Army - 7901 Westwood Drive, Gilroy * 842 -1035 Coast Guard - 3381 Stevens Creek, San Jose * 246 -8724 Marines - 7901 Westwood Drive, Gilroy * 848 -1275 Navy - 7901 Westwood Drive, Gilroy 842 -8722 Peace Corp - 211 Main Street, San Francisco * (415)744 -2677 175 Fort Ord was a US Army post on the Monterey Bay established in 1917 for World War I. In 1994, it was officially closed down and has been slowly transformed into the "Fort Ord National Monument ", (a for public use 14,000 acre monument) managed by the US Bureau of Land Management (BLM). Although there are several abandoned military buildings on the property, there are no longer ANY military operations that occur at this location. 131s' Rescue Squadron is a unit of the California Air National Guard 129' Rescue Wing located at Moffett Field. The squadron staffs trained personnel to respond to state emergencies: natural disasters, assisting civil authorities in the enforcement of the law, non - combat search and rescue (SAR), emergency aeromedical evacuations, humanitarian relief, international aid and various other duties. On foreign soil, during combat they may also be assigned to conduct: personnel recovery operations, rescuing downed air personnel or other isolated personnel from enemy territory and other collateral missions. Refer to NOTEQ - US Government - Military 176 Santa Clara County — www.sccgov.org Coroner Office The coroners' office conducts medicolegal death investigations which fall under the jurisdiction of the Santa C1ara'County Medical Examiner - Coroner's Office. The coroner's office is located at 850 Thornton Ave., San Jose. Their office phone number is (408)793 -1900. The coroner's (law enforcement only) phone number has been programmed into all GPD issued cell phones. It is the officers' responsibility to call the Coroner direct when needing their response or approval for release of a deceased person. Crime Lab The crime lab is the forensic laboratory service for all criminal justice agencies in Santa Clara County. It is staffed by over 50 criminalists, technicians and support staff. The laboratory is located at 250 West Hedding Street in San Jose. District Attorney The SCC District Attorney office represents Law Enforcement needs of Santa Clara County, which has a population exceeding 1,700,000 in 15 cities. It is staffed by nearly 500 (attorneys, investigators, forensic analysts, paralegal, clerks and volunteers) people. The district attorney's main office is located at 70 W. Hedding Street in San Jose. There are two additional smaller offices located in Morgan Hill and in Palo Alto. Refer to NOTEQ - Allied Agencies - District Attorney Probation Probation provides prevention, investigation and supervision and custodial care for adult and juveniles. Santa Clara County Probation office is located at 840 Guadalupe Parkway in San Jose. 177 State of California Alcohol Beverage Control (ABC) - www.abc.ca.gov ABC works in conjunction with local L.E. agencies to meet licensing, enforcement and regulatory mandates related to Business & Professional Code Laws. ABC headquarters is located in Sacramento and has a local office in San Jose. Alcohol Tobacco Firearms (ATF) - www.atf.gov ATF is a L.E. agency in the US DOJ that protects the public from violent criminals, criminal organizations and the illegal use and trafficking of firearms, the illegal use and storage of explosives and acts of arson/bombing, act of terrorism and the illegal diversion of alcohol and tobacco products. ATF's headquarters are in Washington DC. and has a local office in San. Jose. Bureau of Narcotics Enforcement (BNE) - www.ag.ca.gov BNE operates a variety of programs in its role as the statewide .agency involved in enforcing state and federal drug laws and apprehending violent criminals who use illegal weapons in the commission of their crimes. BNE headquarters is located in Sacramento and has a local office in San Francisco. Department of Correction & Rehabilitation (DOC - Adult Parole) Parole provides a wide range of resources and services to parolees, providing them the opportunity for change and re- integration into the community. Santa Clara County is part of Region 2 of the California Parole system, which has offices in San Jose and Salinas. Department of Fish & Wildlife Manages California's fish, wildlife and plant resources and the habitats which they depend on. Their jurisdiction is broken down into 7 regions, Gilroy being in the Bay Delta region. The local office responsible for this region is located in Napa. Office of Emergency Services (OES) - www.calema.ca.gov Cal OES consists of regional operations, local agencies, mutual aid, Fire & Rescue, Hazardous Material, Law Enforcement, volunteer and the State Threat Assessment System (STAS). In partnership with these agencies, 178 r' OES works to coordinate and respond to multiple types of ER response situations. Cal OES is divided into three administrative regions: Inland, Coastal and Southern. They are located in Sacramento, Oakland and Los Alamitos, respectively. 179 TRANSPORTATION AGENCIES AMTRAK Police - www.amtrak.com AMTRAK police primary responsibility is the protection of America's railroads. Their area covers 46 states and they have over 30 locations with over 500 sworn /civilian employees. AMTRAK headquarters is located in Philadelphia and has a local office in San Jose. Federal Aviation Administration The FAA's (faa.gov) mission is to provide the safest, most efficient aerospace system in the world. They are responsible for flight plans, enforcement, airplane registration and air traffic safety. There can be approximately 7,000 aircrafts in the air across the US at any given time. Aircraft registration information, referred to as 'N' number (in the U.S.) or `tail' number (alphanumeric 6 digit number) is similar to a license plate for a vehicle. The 'N' or tail number provides aircraft registration information. We can by using this number then extract registered owner /address information etc. `N' is the alpha used for United States registered aircrafts. However, each country (i.e. Spain = EC) has their own alpha (up to two characters) that identifies their tail numbers, much like you would run an out of state license plate in various configurations. On occasion we receive CFS regarding green or red laser pointers being-pointed at aircrafts. This can be extremely dangerous and is taken very seriously. A CFS should be created gathering as much information as possible from the RP /witness and immediately forwarded to patrol units, W/C and the FAA. When receiving CFS advising of a low flying aircraft in our city, a CFS will be created. The aircrafts current location, direction of travel and as much of a description as possible should be gathered. This information should then be relayed to the FAA for further investigation. Minimally the W/C should also be notified as well. However, depending on what is being reported, it may warrant an actual dispatch of patrol person to investigate further. When handling a CFS that requires air traffic restriction, a call must be placed to the FAA, they will handle the enforcement. Be prepared to provide the type of incident that is requiring this type of enforcement and our incident location. When receiving a report of an aircraft down (AIR) with the exception of sending police, fire and ambulance immediately, the next call to be placed should be to the FAA. They will immediately dispatch their personnel /resources to handle 180 the investigation. FAA has jurisdiction over all aircraft accidents, no matter the location. Union Pacific Railroad/ Southern Pacific - www.up.com Union Pacific Railroad purchased and merged with Southern Pacific Railroad in 1996. Although it is officially known as UPR, they are still referred to as SP. In Gilroy we have several streets that the railroads cross over however there are some main locations: Las Animas Avenue, Leavesley Road, 6`h. Street, Old Gilroy, 10`h Street, Luchessa and Monterey Road. It is important to realize when trains are running through Gilroy, they are literally cutting the city into two and this can challenge and delay responses. Valley Transportation Authority (aka county transit) - www.vta.org Santa Clara Valley Transportation Authority (VTA) is responsible for public transit services, congestion management, specific highway improvement projects, and countywide transportation planning for Santa Clara County. It is one of the governing parties for the CalTrain commuter rail line that serves the county. 181 NON- DISPATCHABLE CALLS We create various CFS not necessarily to dispatch but as documentation, to refer to other departments, refer to other GPD personnel or a variety of other reasons. The following are some of the Call Types /events that we may create a "non - dispatchable" CFS on: C CLETS event A CLETS event is created any time that the CLETS system goes down for any length of time. The event should include what is not functioning (i.e. 10 -28's are down, DL's are down etc.). The procedure for handling CLETS issues is covered in the EQUIPMENT FAILURE section of Computer Systems. CS event A C5 event is created any time a Private Investigator, Fraud Investigator etc. come into town and ad -vise that they will be in city limits, performing a Code 5 (stake -out). The event should include the investigators name, their agency name, cell phone number, the vehicle(s) that they will have, time frame that they will be at their location. They are also instructed to call Communications back when they have concluded their Code 5. When the event is created, minimally the beat unit and W/C are notified. There are cases where all patrol officers are notified such as a large Code 5, multiple location code 5 or other situations that might warrant the advisement of all units. Graffiti Entries (594G) The CSO that is responsible for gathering information of graffiti within. city limits, documents the location of graffiti as well as color and what is being written etc. (i.e. red XIV at Gilman/Arroyo) and having it removed. The removal may be through organizing city volunteers (WIPEOUT WATCH group), business owners and /or citizens. The CSO will patrol check the city for graffiti as well as receive information of graffiti from citizens (via Communications, graffiti hotline, citizens etc.). As the graffiti patrol checks occur, they will be given out over the radio and a CAD event initiated. The other manner in which they get entered into the CAD system is via the Graffiti form that the Graffiti CSO maintains. This list is entered into CAD via PSC.'s as- time allows. 182 JAIL event A JAIL event is created whenever we are advised that there is someone (an in- custody) in the jail. If a JAIL event is already created and we have an additional in- custody, the information (i.e. two in custody - C4) is just added to the original event. There should only be one JAIL event at any given time. Jail events are created to help ensure that subjects in- custody are checked on an hourly basis (depending on medical or mental status 15 or 30min checks may be performed) and that it is documented and time stamped that they were checked. If an MSO is on duty it is their responsibility to perform these jail checks. If the MSO is not on -duty, transporting or just unavailable to perform the jail check, the W/C will be advised that a jail check is needed. When they have performed the jail check, the information is documented on the event and it is then Held for TIME (HT) for either 15, 30 or 60 minutes depending on what their condition is. Generally it is 60 minutes, unless otherwise advised. When an MSO, officer has advised that the jail is empty, the JAIL event is documented and closed out. Refer to JPL (Jail Monitoring System) in the Computer Section of Training Manual MDC event A MDC event is created any time an officer advises that they are experiencing problems with their MDC. The officers' name and what the issue. they are experiencing is documented, the event printed and provided to IT and closed out. MISIFO MISIFO call type is used for a wide myriad of purposes. These include to document when there is an `in- custody in the box'. That is to say that someone was brought into custody and the paperwork (report etc.) is in Records for a W/C to review. These calls are created when Records calls in to advise us that the paperwork is ready for review. The CFS is created and the W/C is advised as soon as possible. Their advisement is documented on the CFS and it is then closed out, unless instructed otherwise. A MISIFO is also created when an outside agency advises us that they are in or will be in our city conducting L.E. business (i.e. warrant service, ATC etc). Depending on the situation, the beat unit, W/C or entire patrol team 183 may be notified. Make sure to document everyone that is notified of the CFS. Not every reason for making .a MISIFO detail can be covered here. Leave it to say that MISIFO is an umbrella for several circumstances, when no other Call Type appears to apply to the situation. There are occasions when an officer will request a call type be changed to MISIFO as well. After interviewing involved parties it may turn out that we want to document the incident although no actual crime has occurred at that point, just to cover ourselves or for documentation for one of the involved parties. ORANGE event A ORANGE (Outside Agency Range) event is created every time another agency calls in to advise that they are using our RANGE for training. The event should include the officers name (that is calling in), his/her cell phone number, the agency that they are associated with and that time frame that they plan on occupying the range. They are instructed to call us back when they have concluded their training. Once the event is created and all PSC partners advised as well'as the Watch Commander, the event is HELD for TIME (HT) until the oncoming shift arrives so that they are appraised of the status of the range as well. When the agency calls back to advise that they have concluded their training, that information is documented on the detail and it is closed out. RADIO event A RADIO event is created whenever Communications, Patrol or Fire experience radio problems (i.e. excessive background noises, extended open mikes, radio system fails etc.) The procedure for handling radio equipment problems is covered in the EQUIPMENT FAILURE in Section 3 (Computer Systems). RECORD event A RECORD event is created every night during graveyard shift, as close to 0001hrs as possible, so that it is given the 1S' sequence number of the day. It is the responsibility of each shift to document the PSC's working that shift on the event. The information should include the PSC's last name as well as the position that they are sitting (i.e. Smith - DSP6) . 184 This event should also document any CLETS messages that we receive that pertain to our agency (whether it be from other agencies or our own). SICK event A SICK event is created ANY time someone from the PD (patrol, CSO's, Communications etc.) calls in sick. t The event should include employees name and whether it is personal sick or family sick If the sick call is from a PSC, follow the procedure as documented in the ADMINISTRATION section of your training binder. If it is any other employee of the police department the on -duty W/C is notified. Once notified, the event is closed out. 185 BOL's BOL's (be on the lookouts) are typed in the CAD system under a number of circumstances. On occasion officers are dispatched to BOL's but generally there is an original incident that they are dispatched to. BOL's are mostly a non - dispatched Call Type. These BOL's are used by the PSC as well as the officer in order to quickly retrieve /review information on prior cases /calls for service and also to document their disposition (i.e. BOL'd over radio, printed for briefing, sent via CLETS message to other agencies etc.). The following are some of the circumstances that warrant a BOL be created: 1. Officer Safety information 2. Outstanding felony suspects /vehicles 3. All missing or overdue persons 4. Stolen vehicles 5. Vacation Watch /Patrol Check requests Depending on the type of BOL, some may also be sent out to outside agencies. Generally, all missing persons, stolen vehicles and officer safety BOL's are sent to at least the following local outside agencies: 1. CHP 2. S/O 3. Morgan Hill 4. Hollister However, there are circumstances where the BOL will also need to be sent to additional agencies. All BOL information and where they were sent to must be documented on the corresponding CAD event. The following is a breakdown of BOL categories as listed in CAD: BOL1: Officer Safety, 10851, 245, all other felonies BOL2: 488 Bikes, Beer Runs, all other misdemeanors BOLT 1065's, overdue persons, vacation watch /patrol checks 186 WANTS / WARRANTS and WARRANT CONFIRMATION Local Warrant When referring to `local' warrants we are referring to Gilroy warrants. The warrant should be found in the Records Management System (RMS) and it may also be located in California Law Enforcement Telecommunications System (CLETS) or Criminal Justice Information System (CJIC /CJIS) however its' origin, Gilroy. When in. the RMS system running a 10 -29 subject, you need to confirm a match using the subjects: Name (last, first) and DOB. If the subject cannot be located using those two pieces of search criteria, a second attempt should be made by using the "Name Search Description" tab and filling in the subjects DOB in both the "from DOB" field as well as the "to DOB ". This will ensure that you have performed a thorough search of the subject. If a matching warrant is located, document the information (name, that is is a local want, amount, misdemeanor /felony and charge) on the associated CAD event (i.e. Smith - local want for $ Sk `M' for 647f) and advise your partner(s) /requesting officer) of the unconfirmed warrant. This warrant is not valid until a confirmation of the warrant has been performed. �r When confirming a local warrant, the process used to confirm a warrant will depend on whether the Records Department is open or closed. If the Records department is open (daily between 0600- 2400hrs), the Records Department will confirm the warrant: • Call Records Department • Advise them that you need a warrant confirmation and provide the name and DOB of the subject. They will either place you on a brief hold or advise that they will call you back, while they attempt to confirm the warrant. • If they are unable to confirm the warrant, they will advise why (i.e. can't locate, has already been served etc.), whatever the reason, document the information in the CAD event and advise your partner(s) /requesting officer. • If the warrant is confirmed by Records, advise them if we are bringing in the subject or if this is just a confirmation before we make contact with them etc. This will help Records personnel decide whether they should keep the warrant out and begin processing the service or place it back for the time being. 187 If the Records department is closed (daily between 2400- 0600hrs), the warrant will be confirmed by Communications personnel: • On the desktop there is a WARRANTS icon. Click on the icon, this will take you to a file of all the local warrants. They are listed by Name (last, first) and DOB. • Double click on the matching subject. Confirm Name and DOB are both matching the subject that you are searching for as well as charges and amount (i.e. $5,000 for 647f). • Document the confirmation or lack of confirmation on the associated CAD event. • Advise your partner (s) /requesting officer of the confirmation status. • Print out the warrant and the associated CAD event. Using the "SERVED" stamp (located on the table in the back of the room - where the FI's are stored), stamp the warrant print out. • Staple and place both documents in the Records Tray with your name or initials. Outside Agency Warrant When referring to a `outside agency' we are referring to any agency outside of Gilroy Police Department. Outside agency warrants are located in either the CLETS or CJIC systems. There are. occasion when these warrants are not in any system yet and have been told to us via word of mouth /teletype from another agency /officer. In these cases those warrants are accepted as being valid /confirmed by virtue of the advisement and documented with the following information (name, amount, charges, who the officer /agency was that advised us). It is very important that being that this warrant was confirmed via word of mouth etc. that all information is included especially the officer /agency that provided the information. If a warrant is located in one of these two systems document the information on the associated CAD event (i.e. Smith - CJIC want for $5k "M out of Santa Clara PD for 647f) or if warrant is located in CLETS you will LOGM the information to the detail and in the comments field include the last name, agency, charges and amount (LOGM sequence # comment: Smith $ 5k "M "out of Santa Clara PD for 647f). Advise your partner(s) /requesting officer of the `unconfirmed' warrant. This warrant is not valid until a confirmation of the warrant has been performed. When confirming an outside agency warrant that has. been located in CLETS or CJIC, Communications personnel will need to: 188 • Locate the agency that holds the warrants name and agency phone number. These are generally located at the bottom of the warrant hit. • Call the holding agency and advise them that you are with Gilroy Police Department and need to confirm a warrant • They will need the subjects Name (last, first) and DOB or Control #. • When they return to the line they will either advise that they were unable to confirm the warrant and the reason. In this case, document the information on the CAD event and advise your partners) /officer accordingly. • If they are able to confirm the warrant, document the confirmation as well as charges and amount (i.e. Smith - confirmed by Santa Clara PD for $5,000 for 647f) and advise them to send it to GIBA (Communications printer) if want located in CJIC or GILO if warrant located in CL.ETS.. DOJ Warrant The other type of outside agency warrant is a Department of Justice (DOJ - Sacramento) warrant. These warrants are held.by DOJ themselves and require some additional information. DOJ requires that we match a subject by 3 methods (name, DOB and a 3rd method). This 3rd method could be by tattoos, social security #, known to us etc. Be prepared to provide all 3 methods to DOJ when calling to confirm their warrant. Document the information on the associated CAD event as you would any warrant, including subjects name, amount, misdemeanor or felony and charges. Once confirmed document the information on the associated CAD event and advise your partners) /requesting officer. DOJ warrants are located in CLETS so they are sent to the GILO printer. 189 PROBATION CHECKS Adult When running a subject through the CJIC system we are checking to see if they have any warrants as well to check to see if the subject is on probation.. If when running the subject through CJIC and they are found to be on probation this will appear as a YES (in white lettering) in the "probation" field (half way down the page on the right hand side). To find out what the subject is on probation for and what the `terms /conditions' (what they can and cannot do while on probation) are of his/her probation another file must be accessed in CJIC. To access this file: In the `next selection' field (bottom of the page) , type in JAQA this is a CJIC probation file. In the `PFN number' field, type in the subjects PFN# and hit `enter'. This will retrieve the subjects' probation information. The information will include what the subject is on probation for, date he was placed on probation, what type of probation (formal /PRCS, mandatory), the subjects' terms /conditions of probation as well as a substantial amount of other { information. Our concerns are what they are on probation for and their terms (specifically, are they open for search /testing, gang enhancements, who they can/cant affiliate with, alcohol /drug clauses). There are several other terms /conditions we might want to know depending. on the circumstances, but they are too many to list /cover. Your trainer will provide you addition information during training. The following information should be documented on the associated CAD event: Subjects Name (last name only, unless there are 2 or more subjects being run with the same last name, if that be the case, list first and last names). That they are on probation and what crime they are on probation for Terms of their probation (this information should minimally include "search /testing" information, associate /curfew /alcohol and drug restrictions ". (i.e. Smith - on probation for 245, open for search /testing, cannot associate with GR's) 190 Juvenile When running a subject through the CJIC system we are checking to see if they have any warrants as well as to confirm that they are not on probation. If on probation, they may be in the LEANS section of CJIC however, not all juveniles on probation are in LEAN. To confirm that the juvenile is not on any form of juvenile probation a phone call (there is a daytime phone number and night phone number) must be placed to Juvenile Hall so that they can perform a `hand check' (check their system by hand) to confirm there is no probation. When calling Juvenile Hall you will need to provide the subjects' Name and DOB. If not on probation, documentation of such should be placed on the call (i.e. Smith - JHall check /no probation or similar). You want the call to document the subjects last name, that it was.Juvenile Hall you contacted and that there was no probation or what they are on probation for, any restrictions (i.e. cannot hang around probationers, curfew hours, alcohol clauses etc. and who their assigned P.O. is (including their contact phone number). PAROLE HITS When running a subject through the CLETS system, several systems are checked to include the parole system. If when running a subject through CLETS they are found to be on parole this will show as a `parole hit' and will provide subjects Name, DOB, descriptors, address, what they are on parole for as well as additional information. The hit will be attached to the associated CAD event using the LOGM (log message command). In the comment field of the LOGM, document what is being attached and on what subject (i.e. Smith - 11550 Parole Hit). Advise your partner(s) /requesting officer as well. TRO HITS When running a subject through the CLETS system, several systems are checked to include the CARPOS (California Restraining and Protective Order System) system (used to be referred to as the .DVROS - Domestic Violence Restraining Order System). If the subject you are running has a TRO hit, the hit will show a substantial amount of information to include: subjects Name, DOB, some other basic descriptor information possibly, the protected persons' (PP) Name, occasionally their DOB, whether it is a "friendly" (CAN have contact with PP or "No Contact" (self- explanatory) order and the restrictions (how far they must stay from the PP, other PP's Name's listed) effective and expiration date, issuing county. TRO's may include pets. 191 hit should be attached (LOGM) to the associated beIincluded as well The TRO runs Last Name should COMMENT field, the subject being Smith - u are attaching, who the PP is /are and whether it is a friendly /no WHAT you other restrictions that may apply (i.e. COMMENT: contact order and any Mary - No Contact, to include Lemon Drop Preschool, 555 AB TRO - pp/Jones, Way). an officer will request that a TRO be confirmed Santa Clara County occasionally county (generally our TRO hits through the issuing are A hone call is placed to SCC S/0 Warrants ioDesk will be documented on issued). P confirming a warrant). The confirmation in formation advised. if the requesting the associated CAD event and the f the TRO be prepared to provide SCC S%0 our officer also wants a faxed copy Communications Fax # so that they can send it to us. 192 pOLICE CALLS Of Call s (based on time element) calls in order to ensure that these Tie of the PSC to prioritize he responsibility edient and coordinated effort. Listed neI to It is t ublic safety P incidents are handled definitions that will be used by P are some words an efficiently prioritize calls for service: Occurring now 1. In Prog ress (I /P) Occurred W /in the last 10 -15 ht, yesterday 2. Just Occurred (3/0) Occurred 15niin ago, last nig Y oin to 3. Prior It is believed that it will occur /is g g 4. Pending Degree of Crime by severity: Crimes are Separated into 3 difference categories etc. Major crime as in murder, rape or robbery 1. Felony either imprisonment in a state Can be Punishable by year or death. penitentiary for more than one y petty theft; vandali sm etc. Minor crime as in a p Y risonment in a 2. Misdemeanor Can be punishable by a fine or ter or both. county jail for less than one year Vehicle code violations etc. Subject can either have 3. Infraction Officer issues a citation. a fine to the court• violation signed off or pay a Classifications of Calls e codes) a CFS accurately cannot ff & Pri Call Typ supervisory staff and The important of classifying ( communications staff, sup assists comet overstated. This not Only also for historical, research and statistical purposes. responding Personnel but codes as quickly as Possible during very f anlihar With your CFS TyPimportant, as almost everything Becoming training segment is very your Call Taking s with your Call Type. involving Call Taking begin immediate a CFS can mean the difference between an How You type code ible no response. response, delayed response or p oss Type field is another resource that should isd be Your secondary Call YP se into what 10 -21, s The use of y rode an additional glee c.). men processing used when needed to P prior, LOST/FOUND, regarding (i.e. in progress, p el make sure to include who the CFS is for in the or 10 -62's for personnel, 193. secondary call type field (i.e. 10 -21 4 Smith or 10-214 beat unit etc.). There are a lot of instances where you want to use the secondary Call Type field and all of them cannot be included here but your T.O. will cover several scenarios and as time goes by, you too will observe its many uses. l 194 ALARMS ( General Alarms When dispatching alarm calls a minimum of two units will be dispatched. The exceptions are: 1. One of the dispatched units advises they will handle the call solo (i.e. will 952). Document this advisement on the CFS. 2. The W/C approves /advises to only send one unit. Document this advisement on the CFS. It is the PSC's responsibility to ask the alarm company to specify what kind of alarm (459, panic, silent, etc.), what area(s) (front, rear, perimeter etc.) the alarm covers, interior phone number for the residence/business. If a residence also inquire as to the residents last name (include this information on the -INFO field of your event entry window. If a business, include the business name in the INFO field, if it was not included in the LOCATION field. The PSC must also ascertain if a responsible (owner, manager, employee etc.) is responding, in what type of vehicle and if so an ETA. If the alarm company advises that they have not located a responsible yet, they must be advised to call us back as soon as they have a status on. one. If the alarm is silent (2 11 type, panic etc.) make sure to get the phone number to the business /residence as well. ` Do not call the business until the officers have set up a perimeter and request the call be placed. Once the request has been made and the call placed to the interior, identify yourself as Gilroy Police Department and quickly ascertain who you are speaking to (name, rank), advise them that we have received an alarm from their business /residence and if there is a true emergency. Provide the response to the officers. If officers have not provided a Code 4 within 5 minutes ask for an update (952) unless there is a Code 22 on the frequency as they search /investigate. i If everything appears Code 4 they may request that you have the employee respond outside and make contact with officers just so that they can confirm that everything is business as usual. Advise the employee that they are going to need to exit the building and meet the .officer. Make sure to document their name and clothing description and advise the requesting unit of this information. If the situation is not code 4 in the business /residence advise the officers of what you have immediately. What is occurring? When? Weapons? Vehicles? DOT? What was taken? Be prepared to send additional personnel. There are several alarm types and they shall be covered in the following pages. 195 Hold -Up, Panic and Silent Alarms These alarms are generall y silent in nature, however there are exceptions and occasionally they are audible. These alarms must be manually activated. It is common to have these types of alarms installed at financial institutions (banks, credit unions, check cashing establishments) and retail stores (grocery, clothing, outlets etc.) As with all alarms a minimum two unit response however generally, addition units will also respond to these types of alarms and take a position as they set- up a perimeter. Make sure to include their locations in your documentation (to include the LOCATION field). If you do not have enough units to set up a good perimeter, the W/C or primary unit may request additional personnel (depending on the location, assessment of situation etc.) and you may need to request assistance from the Sheriff's Department or CHP. Keypad An alarm activated at the keypad, is an alarm that either had the improper code entered, entered code outside the time limit allowed, purposely set-off �at the keypad or some type of malfunction. Manual Pull An alarm activated via manual pull, is an alarm that has physically been pulled by an individual (s). Motion An alarm activated via motion, is an alarm that has motion sensors /detectors and something /someone has activated the alarm via their motion. This can be a person, animal,. balloons, air conditioner moving things, earthquake etc.. Varda Alarms The Varda alarm is a portable alarm system that transmits a recorded message on Gilroy's main frequency stating that the alarm has been tripped. The location of the alarm is never to be broadcast over the radio. All police personnel should receive an email with its location prior to it being installed. Treat this alarm as you would any other with the exception of its location (address or business /residence name) NOT BEING BROADCAST over the radio. Confirm the W/C has copied the CFS and document this on the CFS. City -Owned Building Alarms Most if not all city owned buildings (i.e. City Hall, Corporation Yard, GFD fire houses, recreated buildings at San Ysidro Park and Christmas Hill Park and several other buildings) have alarms in place. Should you receive an audible alarm at a city owned building, the alarm company will advise that we (GPD) are listed as the responsibles for the building/location. M. Patrol officers will be dispatched to these CFS however, the Building (" Maintenance Supervisor will also be contacted and advised. On occasion, there is a malfunction occurring with the system and an email be sent out advising of the issue. In these instances, the email will include instructions on how to proceed with the handling of the alarm. Sonitrol Alarms Sonitrol is an alarm company and currently the ONLY alarm company that has audio and /or video set up with their alarms. We attempt to stay on the alarm line with them whenever possible until units arrive, so that they can keep us updated on what they are hearing and /or observing. Vehicle Alarms We occasionally receive CFS regarding vehicle alarms that are sounding. These CFS can be challenging to locate, as the alarm usually doesn't sound long enough for us to get there and find it. These CFS are created as 1033A's and the word `vehicle' should be placed in the second Call Type field (this makes searching much easier). These alarms are generally a lunit response and treated much like a patrol check (as time allows), unless there is additional information available such as: vehicle description it is coming from, people seen leaving the area or other circumstances that warrant a 2unit response. Graffiti Alarm The graffiti alarm is a portable aerosol - activated alarm system that can be installed at any given location that might be experiencing heavy tagging. Once .triggered the alarm will auto dial our PSAP (on the alarm lines) and a recorded message will play stating that the graffiti alarm has been activated (much like the VARDA alarm). The location is not given during the auto dialer, as all PD personnel should be provided an email prior to it being installed. Treat this alarm as you would any other with the exception of its location (address or business /residence name) NOT BEING BROADCAST over the radio. Confirm the W/C has copied the CFS and document this on the CFS. "NO RESPONSE" Alarms GPD has several `no response' alarm policies. There are several reasons that an alarm (residential or business) could be placed on 'no response' (meaning unless it is a hold -up, panic, silent alarm we are NOT responding. Our alarm policy states that the 1S, two false alarms at your business /residence shall be responded to FREE of charge. However when you have reached the 3rd false alarm the fee is $195 each response until they reach the 71 false alarm. Upon reaching the 711 false alarms in one full year, the business /residence is placed on 'no response' and we will not respond to an alarm at the location unless there are extenuating circumstances or it is a hold -up, panic, silent 197 alarm. At this point, if the business /residence chooses to not pay, they are kept on the `no response' until resolved. Once they have paid their fees (and hopefully resolved the reason for the false alarms) they are then placed on `probation' for 6months and removed from the `no response' list. If during their probation we respond to 4 false alarms, they will be placed back on `no- response'. However, if they are compliant and do not reach 4, they will be taken off probation completely. The hope is that with this policy in place business /resident owners will take the necessary steps needed to correct their malfunctions or whatever the cause might be for the chronic false alarms. This was also created to ensure that we are not responding available resources unnecessarily to problem alarms. Currently the Detective Secretary is responsible for handling false alarms (invoicing, tracking, communicating with business /resident owners) and publishing the 'no response' list. This list is published on an `as- needed' basis and provided to Communications. "No Response" Alarm List The "No Response" Alarm List is kept in the Reference Binders located at each workstation. This list is updated on an `as - needed' basis and provided to Communications by the Detective Secretary. The Sr. PSC is responsible for updating the "no- response' list in CAD (in the premise files) and making 5 copies and placing them in the Reference Binder, at each workstation. Should a call be received from the alarm company advising of an alarm at a no- response location, they shall be advised that we will not be responding and the reason. A CFS will be created and closed out with the disposition, NRP (No Response Police) as we do not respond on these alarms. Remember although we will not be responding a CFS must be created to record the processing of the received phone call. GUSD GPD responds to alarms at the GUSD facilities (GUSD schools, bus yard, AG farm etc) between 2100- 0630hrs only. During all other hours, GUSD is responsible for handling their alarms and advising us if they need additional assistance. The exceptions to the `no response' at GUSD facilities are both Christopher High /City of Gilroy Aquatic Center and the Solorsano Jr High /City of Gilroy gymnasium, as both of these buildings /facilities are co -owned between GUSD and City of Gilroy and the City -Owned Building Alarm policy shall be followed. Refer to NOTEQ - Alarms - Schools 198 Outlet Mall (' GPD responds to alarms at the outlet mall between 2300- 0630hrs only. During all other hours, the business is responsible for handling their alarms and advising us if they need additional assistance. Refer to NOTEQ - Alarms - Outlets 199, MISSING PERSONS There are a variety of steps (from both the PSC and the responding officer) that must be taken depending on the age, mental /physical health of the missing person. Some of these steps are delegated by the Department of Justice. The taw requires that a missing persons report be initiated whenever a person is reported missing. The law further states, that the report must be taken without delay. accented by phone if necessary and accented with disreLyard to jurisdiction. There is no longer a waiting period when reporting a missing person (this is a frequent misconception that the public has). With the exception of extenuating or suspicious circumstances (as in the case of an at risk person or a missing child), a missing person report is general a one unit response. When a case number is initiated and or a BOL (in the case of an overdue) a copy of the BOL or CAD event will be placed in the BRIEFING box for oncoming shifts, as well as a BOL broadcast over the air and a BOL created using CADM to be sent to the following agencies: 3243 (all Santa Clara County agencies), MCCA all local CHP Communication Centers), GILO (us, so that we can LOGM to detail). Depending on situation BOL can also be sent to AGUV (Santa Cruz NetComm) additional agency mneumonics' listed in CAD (refer to Notes Display). The following questions shall be asked upon receiving a report of a missing person of any age: 1. Name (if name does not make their sex apparent, ask for sex as well)? 2. Address? 3. DOB however if not available, age? 4. Descriptors (Height, weight, hair)? 5. Clothing? 6. Last Seen (how long ago, when)? 7. Do they have a cell phone? Have they called it? What is the number? 7. Associated Vehicle (description, plate)? 8. Are there any medical conditions (this might be an AT RISK subject)? The following questions may also be asked: 9. DOT, where might they be headed, any hang -outs? 10. Any other questions that you feel may be pertinent, depending on the information that the RP provided you and the answer to the above questions? Refer GPD Policy Manual, Policy 332 200 Adult (1065A) When taking a missing adult report are there extenuating (at risk due to dementia, Alzheimers, medication dependent, mentally or physical challenged etc.) or suspicious (i.e. suicidal tendencies, receiving death threats, note left etc.) circumstances that seem to make this a priority CFS. If so, handle as a priority CFS, respond 1 -2 units, advise the W/C and if warranted, BOL to local allied agencies (minimally SCCSO and CHP and beyond that if warranted). Juvenile (1065J) When taking a missing juvenile report are there extenuating circumstances that make the missing person `at risk' (mentally or physical challenged, suicidal, medication dependent etc.) or suspicious (i.e. suicidal tendencies, receiving death threats, note left that makes this suspicious etc.) circumstances that seem to make this a priority CFS. If so, handle as a priority CFS, respond 1 -2 units, advise the W/C and if warranted, BOL to local allied agencies (minimally SCCSO and CHP and beyond that if warranted). The following questions shall be asked in conjunction with Questions #1 -8 (Missing Persons section): 1. Does the missing juvenile have a history of running away? 2. Do they have a cell phone? Have they called it? What is the number? 3. DOT, any hang -outs? ' 4. Have they checked with friends /associates? The following questions may also be asked: S. What school do they attend? Did they attend school today? For juveniles reported missing from the IOOF Children's Home refer to. "Overdue - IOOF Children's Home" section of this manual. 201 Children (106 5 C) j The definition for law enforcement purposes of a missing child is a child under the age of 12. If a missing.child CFS is received this call will take top priority and takes precedence over most other CFS. The PSC will immediately dispatch all available patrol units and any available CSO's, as well as notify the W /C. In most cases, all available.units (to include possibly Detectives and ACT personnel) will begin responding to the. area to assist in the search. Local allied agencies (SCCSO and CHP) should be called with a BOL as soon as time allows. In addition to the above listed questions in "Missing Persons" and "Juvenile" sections, the following questions should also be asked: 1. Has the residence been checked thoroughly? 2. Have they checked with neighbors /friends? 3. Is,it possible that another parent, family member or friend picked up the missing child? Are there custody /visitation issues? Should the initial search not lead to the child being located, more resources (addition GPD personnel, possibly allied agency assistance, volunteers etc.) shall be allocated to the search and the search area expanded. An AMBER alert may be initiated, a press release may be initiated or the media notified). (' Overdue Persons When someone is being reported as `overdue' and the RP doesn't necessarily want a report or response, a CFS will be created (all the pertinent information gathered and documented) as whatever is appropriate (i.e. 1065A, 1065J) in the second Call Type field a description (i.e. OVERDUE ONLY or similar) will be documented. The CFS shall be broadcast, printed for oncoming briefing and placed in BRIEFING box for dissemination at the next briefing and closed out with a BOL disposition. Refer GPD Policy Manual, Policy 332, 145 202 Overdue (IOOF Children' Home) The IOOF Childrens' Home is a non - resident /resident school for troubled youth located at 290 IOOF in Gilroy. The facility has been empowered to handle their AWOL /Overdue Juveniles on their own. as much as possible, using the resources that they have on the premise. With this in mind, we have a specific policy that addresses AWOL, overdue /missing juveniles from this facility. If a juvenile leaves the homes property the staff will call Communications with all of -the necessary BOL information to initiate a CFS (BOL). The information will be BOL'd to the units. If the missing person has not returned/been located within two hours the Children's Home will call back and an officer will be dispatched to the home for a possible report. The Children's Home may choose to fax the completed missing persons form to the PD for the officers' convenience. In this case the officer may not need to respond to the home and may just call them, providing them their case # and asking any additional or clarifying questions that may be needed for the report. If a case # does end up getting initiated, being that it has been now over 21irs since the initial BOL for the overdue /AWOL subject, be sure to put out a secondary BOL to all units, a copy in the BRIEFING box and send a BOL (CADM) to outside agencies as well. Refer to NOTEQ - GPD - Children Home Located. Missing /Runaway Persons (1065L) When someone is reporting that the missing person they originally reported missing has returned, a CFS is created documenting the return, the associated case # as well as the RP information. The CFS is cross referenced (XREF) with the original event, Records is advised of the return so that they can remove it from the CLETS system and the call is closed out with the disposition of . `located' (LOC). 203 PARKING ENFORCEMENT Abandoned Vehicles Most abandoned vehicles are referred to the Parking Enforcement Officer to be handled at their convenience (refer to Referral section). However, there is occasion (i.e. vehicle blocking, when it is unknown if the vehicle is occupied etc.) can't wait and must be handled by a patrol officer. In these cases, make sure that to provide responding unit(s) the reason why they are responding versus the Parking Enforcement Officer and any vehicle information that might be available (to include registration information. Hazardous Vehicles Vehicles creating a hazard are those where a child playing or an adult could get hurt around the vehicle (i.e. vehicle with broken windows, vehicle up on blocks etc.). If a Parking Enforcement Officer is available they shall be dispatched to the call unless there are `officer safety' issues (i.e. unknown if occupied, 10851 etc.) in which case a patrol officer(s) will be dispatched. If parking enforcement is not available, a patrol officer will be dispatched to secure or remove the hazard. ( Illegal Parkers Illegal parkers (i.e. parked in a handicapped /red zone, blocking access etc.), shall be dispatched to the Parking Enforcement Officer if available. If not available, a patrol officer shall be dispatched. 204 ON VIEW EVENTS ( On -View events are those events initiated by police personnel. They can be any Call Type (with exception of traffic stops, pursuits and pedestrian stops which although they are on- viewed have their own CAD codes for entry) that is found within the CAD system. It is important for the PSC to differentiate between the officer being `enroute' (OVE) to an on- viewed event, versus.`on scene' (OV) of,the event. Status check officers on `on -view' CFS just as you would any CFS. PEDESTRIAN STOPS (1095) Pedestrian stops are officer initiated on- viewed CFS as well. When an officer initiates a pedestrian stop, they will advise where they are, amount of subjects they are out with and if they have a bicycle they will advise of this as well. Make sure to document this information in the COMMENT field of the 1095 stop. If they are out with several subjects dispatch an additional unit until they are Code 4. Officers on pedestrian stops will generally advise within 5minutes their status (i.e. Code 4 or not). If you do not receive a .status check (952) them within 5minutes, status check the officer and send additional units if necessary (i.e. they request one, they advise that they are not code 4 etc.). TRAFFIC STOPS (T) Traffic stops make up a large portion of officer self - initiated activity. All traffic stops (unit designator, location, license plate as well as any other pertinent information) will be repeated over the radio to ensure that other units. have copied and that we also have copied and documented accurate information. The officer should provide a Code 4 or some type of status update within 5 minutes of the initiated stop. However if he /she does not, the PSC's will status check (952) the officer immediately. If there is no response from the unit, an additional unit will be sent to back them up and check on them. If no additional officers are available, an officer will be rerouted or pulled from another call and the W/C notified: 205 VEHICLE ACCIDENTS i When taking accident calls, it is vital that the PSC determine the extent of injuries if any and the severity of the damage (i.e. number of vehicles, vehicles blocking, wires down etc.). This will help in determining the number of units that need to be dispatched on the call and if Fire /Ambulance are needed. When taking an accident call, the following questions shall be asked: 1. Where is the vehicle accident? If the accident is on private or public property and non - injury we generally do not respond and we simply instruct involved parties to exchange information amongst themselves. IF however, there is a problem (i.e. unlicensed driver, uncooperative involved party etc.) we will respond 1 -2 patrol officers to assist depending on the severity of the problem. 2. Are there any injuries? This will determine your Call Type (1180, 1181, 1182, 1183). 1180 and 1181 Call Types are combined events and automatically create a GFD . CFS as well. This will also assist in selecting which officers should be dispatched as Traffic Officers respond to ALL accidents with injuries as well as unknown injury (11 -83) accidents. 3. How many vehicles? Are they all still on site or is this now a 20002? If this is a 20002 with NO suspect information and no injuries, the involved parties shall be referred to on -line reporting (COPLOGIC) and an officer need not be dispatched. 4. Are they blocking the roadway? (i.e. vehicle vs vehicle, veh versus bicyclist, veh vs pedestrian etc.) 5. If vehicle accident involves a pole, are there wires /poles down? (note: This is imperative for responding personnel to be advised of to help ensure their safety). If the vehicle accident has turned into a Hit and Run (20001/20002) the following questions shall be asked: 1. Are there injuries? How many injured? Type of injury, if known and time allows. If this is a 20001 Call Type, this is a combined event and will automatically create a GFD US as well. 2. Suspect vehicle description? (to include where the damage should be) 3. Direction of travel (DOT)? 4. Suspect information, if any? S. How long ago? If this is prior and there is no suspect information or very limited suspect information this will be handled as an on -line report. 6. If the caller a witness /victim? 206 If this is a witness, make sure to ask for a name /phone number so that The officer can contact them later for a statement or possible assistance in identifying the suspect. If a note is left on the victim's vehicle by the other driver which provides contact information. this is NOT a hit and run. If this is a 20001 or a serious 20002, contact local allied agencies (SCCSO & CHP) and provide them a BOL. If the 20001 is significant a CLETS BOL to several local agencies may be warranted. Vehicle accidents are priority CFS and should be handled in an expedient manner. This is extremely critical in situations where there are injured parties, vehicles are blocking (which create potential additional hazards). Assess the situation, do we need traffic control (i.e. major intersection, dangerous location etc.), if so, respond. CSO's if available or if not available an additional patrol unit to handle traffic control. If this is a major injury accident, make sure to notify the W/C and be prepared to perform a MAIT call-out or send other additional resources. Vehicle accidents involving GPD vehicles or school buses, will be taken by CHP. 207 STOLEN VEHICLES (10851) If someone is reporting a stolen vehicle, time element (I /P, J /0, prior) is one of the first things that must be ascertained. How you proceed in the handling of this CFS will depending greatly on time element. Quickly confirm this is not a repossession (REPO) or civil matter. Are they behind in car payments? Has Records advised of any repossessions? Check with your partner as well, have they received any repos from Records personnel? When you run the license plate, does it come back repossessed or towed (stored /impound etc.). If so, advise the RP it has been repossessed (to contact the financial institution they have the loan through) or towed (advise them reason and what tow company has the vehicle). Attach any associated 10 -29 hits (repossession hit or towed hit). Close out the CFS with the disposition, REF (referred) as they have been referred to their financial institution or the tow company. If this is a true stolen vehicle report and is in- progress or just occurred, quickly gather the necessary information and begin responding 1 -2 patrol units. The following information should be included in your CFS: 1. Where was the vehicle stolen. from? {, If this is an in- progress /just occurred 10851 you have enough to PRE - alert officers (i.e. "Attention Gilroy units, incoming a 10851 just occurred at 123 Garlic Way, further to follow ") by radio broadcast. 2. DOT? 3. Vehicle description (refer to Vehicle Description section - page 60). Include the license plate if possible. If not available, using CLETS (QVRT mask) attempt to locate vehicle. Attach vehicle registration (10 -28) if one is located. At this point, you have enough information to give a full BOL over the radio as well as to call local allied agencies (SCCSO and CHP) with the BOL as well. When the officer has concluded contact with the victim, they will bring to Communications either a copy of signed CHP 180 form or the report face sheet. Create a CLETS message (CAD) BOL to local outside agencies (make sure to also attach a copy to the original CFS). 4. A copy of the BOL shall be placed in the BRIEFING box for dissemination at the next briefing. 6. The BOL information should also be placed on the BOL board in Communications. 208 If this is a rp for stolen vehicle the BOL can be given over the radio after all pertinent information (i.e. complete description, license plate etc.) has been provided to us by the responding officer. This goes for the CLETS BOL being sent out to allied agencies as well. 1i VEHICLE PURSUITS f Each vehicle pursuit can be different in origin (how it gets started), distance, unique challenges based on speeds, weather /traffic conditions, location, number of officers and several other circumstances that cannot all be covered here. Vehicle pursuits usually start as an attempted traffic stop where the. driver has decided to not comply with the stop. Officers shall advise when they have declared to pursue a vehicle, by calling it out as a `pursuit'. As soon as a pursuit has been declared, a Code 22 marker will be initiated and patrol officers dispatched (officers will usually start advising that they are responding) accordingly to the area. Officers should be providing several pieces of information at the inception of the pursuit: reason for pursuit (what is the want), location and DOT, vehicle description (to include license plate, if known), speeds, traffic /weather conditions, number of occupants (if known) where applicable. As with all radio traffic, it is important to capture all transmission in the associated CAD event during a pursuit. The W/C should be immediately advised and allied agencies (SCCO & CHP) advised as an `INFORMATION ONLY' courtesy notification. The exception is if the W/C requests the assistance of allied agencies, in which case they will be advised that we do in fact need their assistance. Once again, it is imperative that all this information is documented on the CFS and as always, in a timely manner. There are several resources and /or requests that may be made to include: 1. Outside agencies notifications or assistance to include possibly aircraft support. 2. Perimeter set -up 3. Off /On Ramps or streets blocked 4. School Notification(s) - for lockdowns or similar 5. Hospital Notification - in case we have a possible injured outstanding subject(s) 6. To assist in the coordination of stop stick deployment If the subject is eventually stopped, a felony car stop will be initiated this can take several minutes. If after 5minutes you have not heard from the on scene officers as to their status (952), status check them to help ensure their safety. If no response is received, send additional units. If they are Code 4, remove the Code 22 on the frequency. If the W/C was not involved in the pursuit confirm that he /she has copied the Code 4. �. Refer to GPD Policy Manual, Policy 314 210 CALL FOR SERVICE involving WEAPONS (GUN/ KNIFE) The subject matter for this section refers to `gun/knife' specifically (as these are two specific CFS types that we have), however almost anything can be considered a weapon (i.e. chain, sledgehammer, tire iron, bat) etc. Often times the CFS starts off with an immediate report from an RP that there is a subject with a gun or knife. Other times the CFS starts off as a disturbance (415) of some type. Through further triaging of the call it is ascertained that one (or more) of the involved parties has a weapon. It is extremely'important in the triaging of these potentially high risk types of CFS that we confirm the RP /witness etc. actually saw the weapon and it was not just simulated, suggested, assumed or otherwise. The CFS should also include: 1. Type of weapon (knife, machete, handgun, shotgun, size, color /description). 2. Subject (person who was in possession of the weapon and other involved parties descriptions) 3. Are there any victims? Where are they? male/ female, adult /juvenile, how many victims, nature of injuries (stabbed, shot, run over etc.). 3. Where was the weapon being carried (i.e. was it a 417, in his/her front/back pocket of pants /jacket, waistband etc.) 4. Is there an as sociated.vehicle or other mode of transportation? If so, DOT. The information should be broadcast and dispatched ASAP to appropriate resources (PD /FD) as soon as possible. It should also be BOL'd to surrounding agencies (CHP, S/O etc.) as time allows. If this is a call of concern for fire personnel (i.e. it is in close proximity to a CFS they are working, near their station, or something that they can also BOL) advise them. This is a minimum two unit (PD) response, however usually additional units voluntarily begin responding so be prepared to start attaching them to the CFS as well. Always confirm that the W/C copies the CFS. Be prepared to start allocating additional resources (patrol, detectives, CSO's, VIP's, outside agencies). If gang related, possibly the ACT. A call to St Louise Hospital may be in order to provide them a heads up so that if a victim does show up at the hospital, they can call us and let us know. 211 As always, document everything that is done related to the CFS. This information may be needed at a later date /time ,for the report, investigative or prosecution purposes or as a point of reference or otherwise. SEXUAL ASSAULTS (261/288) When a sexual assault (specifically a just occurred attempted rape or rape) is received, it is important for the PSC to assist in the preservation of possible evidence. This must be handled with extreme delicacy given the situation. Attempt to instruct the victim (or reporting party) not to wash or otherwise handle the clothing worn by the victim during the rape and not to if at all possible take a shower. This is general one of the first things a rape victim wants to do, clean their clothing and themselves. They have experienced a very traumatic situation and want to attempt to if any in a physical sense, rid themselves of any traces of what has occurred. Every effort must be taken to attempt to preserve this possible evidence. The following information should be gathered when taking a report of any sexual assault: 1. Where did the assault occur? 2. Where is the victim now? 3. How long ago did this occur? ,- 4. Do you know the suspect, how did victim encounter them? 5. Did the suspect leave in a vehicle? 6. Direct of travel? 7. Suspect description? 8. Any weapon(s) involved? 9. Do you /victim need paramedics? If the local hospital (St. Louise Hospital) is the reporting party, attempt to gather as much information as possible. If a hospital (outside of city limits) is the reporting party, attempt to gather as much information as possible, notify the W/C and get clearance before dispatching an officer out of the city. The W/C may request the L.E. that the hospital is in to take a `courtesy' report for us, rather than deplete staffing levels. Refer GPD Policy Manual, Policy. 609 212 SUICIDAL SUBJECTS (1056TH, 1056A) 213 BARRICADED SUBJECT /HOSTAGE SITUATION 214 .. 215 BOMB THREATS (Code 10) i Upon receipt of a call involving a bomb threat or report of an explosive device, it is imperative that the PSC obtain as much information as possible, as quickly as possible while creating the CFS. These incidents can be extremely dangerous for all involved if not handled in an expedient, safe and coordinated manner. Therefore, to help ensure that the most important information is obtained, the PSC should attempt to gather the following information: 1. Location of device? 2. Time of detonation? 3. if applicable, were any suspicious packages observed in the area? 4. Suspect description? 5. Why? (i.e. reason bomb was placed? 6. What kind of device (description)? 7. Did caller /suspect call out anyone by name? 8. Is building being evacuated? Whether to evacuate or not, is generally left to the business /resident however, based on information provided the officer or W/C may need to order everyone to evacuate. If unable to ask any questions, make sure you have captured as EXACT as possible, what was stated by the suspect or reporting party. Try to key in on their age, gender, speech pattern /accent, any background noises - basically. anything that you can gather. Have all patrol units (to include .W /C, CSO's and anyone else working the streets at the time) to call into Communications and advise them over the phone of the CFS. Once in the general area, officers will not generally transmit so as to not accidentally detonate the bomb /explosive by transmitting. All three GFD fire stations will be advised as well as the Duty Chief. A group text message will be sent to FIRE COMMAND (GFD command staff) as well. At the request of the W /C, the Santa Clara County Bomb Disposal Unit or SJPD Bomb Disposal Unit will be requested. Additionally the W/C may request that the FBI and /or ATF be notified /responded. Be prepared to assist in the organization and implementation of evacuations (residential, industrial, schools, daycares etc.). A `shelter in place' may be instituted or various shelter locations may be established. j Refer GPD Policy Manual, Policy 416 216 MENTAL CASES (5150) Refer GPD Policy Manual, Policy 418 217 DEAD BODY /HOMICIDES ( Upon receipt of a call involving a possible dead body, dead body or homicide it is imperative that the PSC obtain as much information as possible, as quickly as possible while creating the CFS (which is a combined event: 1054, 1055, 1056A, 187). This CFS could be a very ill person, subject on drugs, an actual deceased person (natural causes, illness, accidental death, suicide or homicide) so gathering necessary information in a timely manner to help,ensure the safety of all responding personnel as well as to respond APPROPRIATE personnel, is crucial. The PSC should attempt to gather the following information: 1. Where did this occur? Where is victim /patient? 2. (if applicable), Why do you believe they are deceased? 3. Who is the victim? 4. How did this occur or method (i.e. illness, suicide, homicide)? S. If this is a hanging, have they cut the victim down? 6. The RP may advise that there is a DNR (Do Not Resuscitate) notice for the deceased, document this on the CAD event and. advise responding personnel. If this seems to be a possible homicide, include the following questions: {. 1. Suspect description? Are they still on scene /in area? 2. Vehicle description? 3. DOT? 4. Is there a weapon? What type (i.e. gun, knife etc.) Where is it? If this is 'a possible crime, attempt to keep the caller on the line until officers arrive. Advise the caller to attempt to not. disturb the crime scene, if possible. Even if the caller is adamant that the person is deceased, always respond Fire /Ambulance. Confirm the W/C has copied the CFS. Be prepared to assist in the search (establishing perimeters, search areas, BOL to local outside agencies, sending additional resources, researching the victim /suspect in various computer systems etc.). Refer Policy Manual, Policy 344.23 and 360 218 DISPATCH PROCEDURES Breaks /Mealtime Clearances Mealtime clearances are made through Communications. It is. important that PSC's only approve mealtime to the appropriate number of personnel, in order to ensure proper, police personnel coverage for the city. The following mealtime clearance policy should be followed when approving Code 7s: 1. When operating on a 3 beat plan, only ONE unit is to be approved for Code 7 with no overlaps. 2. When operating on a 4 beat plan, TWO units may be approved with no less than a 15minute overlap. 3. When operating with 5 or more patrol units, two units may be approved for Code 7 at the same time. The only exception to the above would be if the unit has received W/C approval for mealtime clearance outside the scope of the policy. The department policy on Code 7's for patrol officers states that officers have 10mmutes to be enroute Code 7 and 30minutes to take their Code 7. If an officer has been enroute Code 7 for over lOminutes but have not advised that they are now Code 7, they are to be considered Code 7. Units can take a break (B) without Communications approval, however they shall advise Communications when and where they are taking a break. One break is allowed for every 4hours of work and shall be no longer than I Sminutes in length. Breaks and mealtimes are status changes and therefore shall be documented in unit history in CAD. Refer to GPD Policy Manual, Policy 1034 219 COMMUNICATION SUPERVISORY NOTIFICATIONS Communications Supervisory (Communications Supervisor and Senior PSC) Notifications should be made whenever any of the situations listed under "Administrative Notifications" occur. Other situations may include but are not limited to: 1. Communications personnel injury and /or suffers a traumatic situation 2. Communications _equipment failures that cannot be quickly remedied and require immediate attention for the operation of the unit. All others should be sent to entire Communications staff via e-mail noting what remedies may have been attempted to resolve the issue(s). 3. Any time that an event has created the need for additional staffing to come in and assist. WATCH COMMANDER NOTIFICATIONS Watch Commander Notifications should be made for all major and /or unusual events. The chances are that the W/C is hearing the transmissions of the call over the radio and will advise of such. However, if you have not received confirmation that they are aware and responding or monitoring, Communications shall notify the W/C in the following situations which may include but are not limited to: 1. CFS for service pending over 20 minutes. 2. Requests for assistance from other agencies 3. Outside agencies in city limits (whether they request assistance or not) 4. Citizen complaints that involve officers S. Sick Calls (sworn personnel) 6. In Custodies 7. PD building issues (i.e. leak in kitchen, elevator malfunction etc.) 6. Code 20, Code 30 or Code 22 7. Major Burglaries 8. Missing Persons (at risk, suspicious circumstances, and children) 9. Multiple unit dispatches (jeopardy type events such as 6H subjects) 10. Patrol unit involved in vehicle accident 11. Officer injuries 12. Barricaded, Hostage, Kidnapping situations 13. Robberies 14. Suicide attempts /Suicides 15. Pursuits 16. Shootings /Stabbings- 17. Major Injury /Fatal accidents 18. Homicide Attempts /Homicides 220 COMMAND STAFF NOTIFICATIONS Command Staff Notifications should be made by the W/C to keep them appraised on various situations. The W/C may request Communications make these notifications. The following situations require immediate Command Staff Notifications: 1. Barricaded, Hostage, Kidnapping situations 2. Bank Robberies 3. Major officer injury 4. Officer involved shootings 5. Homicides 6. Other major events (W /C discretion) Refer to GPD Policy Manual, Policy 358 221 CODE 20/30 (GPD request) Code 20 - Emergency, officer needs assistance Code 30 - Major Emergency, officer needs assistance Although a Code 20 and Code 30 are very similar and are truly both major emergencies, the difference for GPD purposes are, WHAT agencies get requested for mutual aid. Unless otherwise,.directed by the W /C, outside agencies will be notified and requested to respond in the following order: Code 20 1. Santa Clara County Sheriffs' Department 2: California Highway Patrol 3. Morgan Hill Police Code 30 1. Above agencies (in the order listed) and 2. Hollister Police Department f 3. other Santa Clara County Police Department agencies Upon receipt of a Code 20 or Code 30 from a GPD unit, the PSC shall immediately broadcast "attention all units, Code 20 (or Code 30) at (location) and restrict the frequency with a Code 22 (with a marker). The PSC must: 1. Confirm that GPD units are responding 2. Confirm the W/C has copied the Code 20 The PSC will keep the W/C informed as to the number of units responding from corresponding agencies and an ETA, when possible. The on -scene units should notify Communications as soon as possible, when sufficient units have arrived. Outside assistance should be cancelled as soon as practical. 222 CODE 20/30 (Outside Agency Request) Upon receipt of a Code 20/30 request from an outside agency notify the W /C, he /she will decide whether or not GPD personnel can be dispatched and if so, how many units are to respond. Communications will provide the W/C with the following information: 1. Agency requesting 2. How many units /officers are being requested 3. Location of the call 4. Circumstances (type of call and any additional information available) MUTUAL AID REQUESTS Upon receipt of a mutual aid request (K -9, Spanish Speaking officer, Code 3 fill etc.) from an outside agency notify the W /C, he /she will decide whether or not GPD personnel can be dispatched and if so, how many units are to respond. Communications will provide the W/C with the following information: 1. Agency requesting - 2. How many units being requested 3. Location of the call 4. Circumstances (type of call and any additional information available) The W/C is accountable for all personnel and equipment during his/her shift and may /may not approve the request based on staffing levels, CFS pending, circumstances of the request etc. 223