Tiburon - Software Support and Maintenance Agreement - Attachment A (2018)ATTACHMENT A
SOFTWARE SUPPORT AND MAINTENANCE FEE
CLIENT NAME: Gilroy Police Department CONTACT: Steve Baty
Support and Maintenance provided to the CLIENT listed above shall be pursuant to the terms and
conditions of the Agreement for Extended Service ( "ESA ") between Tiburon, Inc. ( "CONTRACTOR ") and
the City of Gilroy ( "CLIENT ") dated January 10, 2005.
Following expiration of the Warranty period, extended support shall be provided upon payment of the
Total Fees (annualized) set forth below, and in accordance with the payment terms set forth at Section 4
(Maintenance Payment) in the ESA. This Attachment A applies only to the application software and
software modules listed below and will be billed in advance unless otherwise set forth in Attachment B.
The fees listed below are the annual fees for services provided under the ESA. Additionally, Client
agrees to test all Tiburon provided corrections, whether reported by Client as Technical Service Requests
(TSRs) or not, and either approve the correction or report issues being experienced with the correction
within twenty (20) calendar days of receipt of such corrections. Upon Client's approval or failure to
communicate issues with any particular correction within the specified time frame, the TSR will be closed
if a TSR was opened, or Tiburon may suspend support services if the correction was a Tiburon initiated
matter.
CLIENT #M359 -18
Software Model
Months CPU Make
Start Date
End Date
Total Fees
LawRECORDS
12
1/3/18
1/2/19
$38,719.00
CommandCAD
12
1/3/18
1/2/19
$49,593.00
Interfaces
12
1/3/18
172/19
$22,448.00_
ARS /MDS
12
1/3/18
1/2/19
$19,216.00
911 Mapping
12
1/3/18
1/2/19
$6,289.00
Alpha Numeric
12
1/3/18
1/2/19
$1,915.00
Paging Interface
Total
_$138,180.00
2018 Agreement for Extended Services
Page 1 of 1 Attachment A, Software Support and Maintenance Fee