HomeMy WebLinkAboutFirstWatch Solutions - 2015 AgreementL -�
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FIR.STWATCH SOLUTIONS, INC. SOFTWARE AGREEMENT
1. Parties, Effective Date. This Software Agreement
( "Agreement's is between FirstWatch Solutions,
Inc., 322 Encinitas Blvd., Suite 100, Encinitas,
California 92024 ( "FirstWatch'� and the
undersigned software user ( "Client "). This
Agreement is effective on the date last signed
( "Effective Date'.
2. Purpose of Agreement. FirstWatch is a provider of
data monitoring and biosurveillance software and
related services to organizations and agencies in
the fields of public health and public safety.
Client desires to use the FirstWatch software
identified on Schedule A ( "Software' according to the
terms of this Agreement.
3. Grant of license. Under a "Software License
Agreement" with the County of Santa Clara,
FirstWatch will load and execute the Software on a
computer located at the Site identified on Schedule A
for use by its employees and staff in connection with its
syndromic surveillance system. Client may make
backup and archival copies of the Software.
4. Maintenance Services. Client shall be entitled to
Software updates, upgrades, enhancements, new
versions, bug fixes, other improvements to the
Software and access to the FirstWatch Subscriber Site,
and to technical assistance relating to the Software, for
the term(s) described in Schedule A of this Software
License Agreement and with payment in full for the
maintenance portion of the agreement. The term of
Software Maintenance and Support commences upon
the date of Software Acceptance.
5. FirstWatch Intellectual Properly Rights. Client may not
modify, enhance, or create derivative works, decompile,
disassemble, or reverse engineer the Software, or make
copies other than as authorized in Section 3. All rights
not licensed are reserved to FirstWatch and no rights
may be implied. FirstWatch retains all intellectual
property rights in the Software, and Client agrees to
implement software protection measures designed to
prevent unauthorized use and copying of the Software.
6. Delivery, Installation, and Testing. Client is responsible
for acquiring all hardware, equipment, and other
software; for preparing the site (including physical and
electrical requirements); for properly configuring the
computing environment on which the Software will
reside, and for installing the Software in accordance
with Schedule A and any other requirements provided
by FirstWatch in writing. Client shall test the Software
within ten (10) days after FirstWatch has enabled
Client's access to the Software.
7. Acceptance. The Software is Accepted upon the
earlier of when (a) Client determines that the Software
performs in accordance with the criteria set forth in the
Acceptance Test Plan ( ".ATP "), set forth in Schedule C,
or (b) the Software has been installed for thirty (30)
days and Client has not advised FirstWatch that the
Software fails to materially conform to the ATP. If the
Software does not so perform for reasons inherent in
the Software (and not, for example, third party
hardware, software, equipment, or system
configuration), FirstWatch will promptly replace the
Software with materially conforming Software. Client
shall test the revised Software and, unless the parties
agree otherwise, Client may either (1) Accept the
Software as conforming, (2) Accept the Software AS
IS, or (3) reject the Software. If Client rejects the
Software it shall delete the Software from its computing
system, shall certify in writing such deletion, and
FirstWatch shall refund all Software license fees paid by
Client. Client shall have thirty (30) days after initial
delivery to finally Accept or reject the Software. The
foregoing is the sole remedy available in the event of
nonconforming Software.
8. Client Safi faction. FirstWatch desires that Client is
fully satisfied with the Software and Services. If, within
ninety (90) days after installation, for any reason, Client
is not satisfied with the Software, Client may elect to
return the Software and receive a full refund of all
Software license fees paid to FirstWatch.
9. Fees and Payments. County of Santa Clara shall pay
fees associated with this scope of work. Client may
make additional purchases if desired using the benefit
of the County of Santa Clara license, so long as that
Agreement is in good standing.
10. Limited Warranties; Exclusions.
FirstWatch warrants that during the Acceptance testing
period, and while Client is receiving covered
Maintenance Services per section 4 of this Agreement,
the Software will perform in substantial conformance
with the ATP, provided that the Software has been
used as specified by FirstWatch. FirstWatch will use its
best efforts to correct any material nonconformance
within ten (10) business days after receipt of written
notice of such nonconformance and Client's provision
of any data, output, or other documentation or
description of the nonconformance.
The limited software warranty applies only to Software
used in accordance with the Agreement and does not
apply if the Software media or Software code has been
subject to accident, misuse, or modification by a party
other than FirstWatch or as authorized by FirstWatch.
FirstWatch does not warrant that the functions
contained in the Software will meet Client's specific
needs, industry requirements, be error -free, or operate
without interruption. The remedies in this Section 10
are the sole and exclusive remedies provided by
FirstWatch relating to the Software.
www.FirstWatch.net
322 Encinitas Blvd., Suite 100 • Encinitas, CA 92024 • Phone 760.943.9123 • Fax 760 -942 -8329
THESE LIMITED WARRANTIES ARE IN LIEU
OF, AND CLIENT HEREBY WAIVES, ALL
OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING, WITHOUT LIMITATION, ANY
WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICUL.-1R PURPOSE.
11. Limitation of Liability. Neither party shall be liable
for indirect, incidental, consequential, special, punitive
or exemplary damages, or for lost profits or business
interruption losses, in connection with the Software or
this Agreement, regardless of whether it has been made
aware of their possibility. Other than amounts due to a
party pursuant to Sections 9 or 13, or the breach of
Sections 4, 5, or 14, in no event shall either party be
liable to the other, under any theory- of recovery,
including contract, negligence, strict liability, warranty
or products liability, in an amount in excess of the
amount paid to FirstWatch for products and services.
Any claims relating to this Agreement shall be brought
within two (2) years after the occurrence of the event
giving rise to the cause of action.
12. Termination. Either party may terminate this
Agreement if there is a material breach by either party
that is not cured within thirty (30) days after receipt of
written notice of such breach. Upon termination of
this Agreement, Client shall promptly discontinue using
the Software and return to FirstWatch, or certify in
writing, the destruction of all Software,
Documentation, and FirstWatch training materials.
13. Indemnification.
FirstWatch agrees to defend, and hereby indemnifies,
Client, from all damages, losses, fees, and expenses
awarded by a court of competent jurisdiction, or
reached through a settlement, arising out of Client's use
of the Software or Documentation when such claim is
based upon a third party claim that the Software
infringes a U.S. patent, trademark, copyright or trade
secret; provided that (a) Client promptly notifies
FirstWatch in writing of such claim; (b) FirstWatch has
sole control over the investigation, litigation and
negotiation of such claim; (c) Client is current in its
compliance with its obligations under this Agreement;
and (d) Client reasonably cooperate, at the expense of
FirstWatch, in the defense or settlement of such claim.
This indemnification applies only to the Software
delivered by FirstWatch and shall not apply if the
Software has been modified by party other than
FirstWatch, or if the Software has been combined with
(or used in connection with) other products and used
as a part of an infringing process or method which, but
for the combination, would not infringe the intellectual
property rights of such third party.
This states the entire liability of FirstWatch with
respect to third party claims of intellectual property
infringement.
14. Confidentiality.
FirstWatch and Client may have access to information
that the other considers to be confidential, private, or a
trade secret. This information may include, but is not
limited to, patient or other data, the Software,
technical know -how, technical specifications, software
code, manners of conducting business and operations,
strategic business plans, systems, results of testing,
financial information, and third -party information
( "Information ").
Each party shall use the other's Information only to
perform its obligations under, and for the purposes of,
the Agreement. Neither party shall use the
Information of the other for the benefit of a third
party. Each party shall maintain the confidentiality of
all Information in the same manner in which it protects
its own information of like kind, but in no event shall
either party take less than reasonable precautions to
prevent the unauthorized disclosure or use of the
Information.
Upon termination of the Agreement, or upon a party's
request, each party shall return to the other all
Information of the other in its possession. All
provisions of the Agreement relating to confidentiality,
ownership, and limitations of liability shall survive the
termination of the Agreement.
15. Ownersbip of Data. The parties acknowledge and
agree that all Client data ( "Data's, is and shall remain
the exclusive property of Client. FirstWatch
acknowledges that in performing its obligations under
the Agreement it may have access to Client networks
and Data. FirstWatch will use and access such Data
only as necessary for the purpose of providing the
services and supporting the Software as agreed.
16. HIP,4A. With respect to any protected health
information ( "PHI'S and to the extent FirstWatch is
subject to the provisions of the Health Insurance
Portability and Accountability Act as a Business
Associate: (See Schedule B for BAA)
17. General.
All required communications shall be in writing and
addressed to the recipient party at its address set forth
in this Agreement, addressed to the person who signed
the Agreement on behalf of such party, or to such
address and person as may be designated by such party
in writing. All communications are deemed given when
hand - delivered; or if mailed, by registered mail with
verification of receipt, upon date of mailing; or if by
electronic mail or facsimile, when received (with
verification of transmission sent promptly to the
receiving party along with a hard copy of the
communication).
Any part of the Agreement held to be invalid or
unenforceable, shall be revised so as to make it valid
and enforceable, consistent with the intent of the
parties expressed in that provision. All other
provisions of the Agreement will remain in full force
and effect. The remedies accorded FirstWatch are
cumulative and in addition to those provided by law.
The Agreement, all Schedules (A -C), and any
amendments thereto constitute the entire
understanding of the parties with respect to the subject
matter of the Agreement and replaces all prior and
contemporaneous written and oral communications,
promises, or understandings. The Agreement shall be
governed by the laws of the State of California and may
be amended only by a writing signed on behalf of both
parties. Electronic mail shall not be deemed to
constitute a signed writing for purposes of this
modification provision unless expressly identified as an
amendment. No waiver of any right or remedy will be
effective unless given in writing and signed on behalf of
the party making such waiver. No purchase order or
other administrative document will amend the
Agreement unless signed by an representative of both
parties and identified as an amendment to the
Agreement, even if accepted by the receiving party
without objection.
M
Client may not assign any rights or delegate any duties
under the Agreement without the prior, written
consent of FirstWatch, which will not be unreasonably
withheld, and any attempt to do so without consent will
be void. The Agreement is binding upon the parties'
successors and permitted assigns.
AGREED AND ACCEPTED:
FirstWatc(h�Solutions, Inc.
Date: —1 /
By:
St
AW-
Name: Todd Stout, President
Client Name and Address:
Gilroy Fire Department
7070 Chestnut Street
Gilroy, CA 95020 -6610
191
Printed
Title:
Approved as to Form:
Gilroy City Attomey's Office
B
"I ,
lty AttomOy
Schedule A: Project Services, Pricing & Payment Schedule, Contact Information
& Technical Specifications
Project Services:
■ Single installation of FirstWatch Thin - Client (Remote Data Gathering) Software installed
on Client's dedicated FirstWatch PC /Server
• All data integration with Gilroy Fire Dept.'s Tiburon Computer -Aided Dispatch
(CAD) System integrated via:
• Connectivity to a data source via ODBC or similar means;
• or Text or XML file output for each incident from a Client - provided
process (one or more files for each incident) that provides files on the
dedicated FirstWatch PC /Server;
• or client provided web services interface allowing FirstWatch to securely
access, query and receive necessary data via a non - dedicated internet
connection. Client provided web services interface will include the ability
to encrypt and decrypt data and options to query live and historical data.
• Data Shuttle, remote connectivity and other software and processes on
Licensee's dedicated FirstWatch PC which work together to reliably and securely
transmit data to the FirstWatch Data Center, and allow for remote support, using
Client - provided, always -on Internet connectivity.
• Linking of data sources requires, at a minimum, a unique key that exists within
each data source in a useable format.
■ 10 (ten) FirstWatch Standard Base System Triggers
■ FirstWatch Online Compliance Utility Module
■ Modify centrally located FirstWatch server -based processes, software and database as
necessary to receive Client's data, import into FirstWatch database, and monitor for
statistically- significant increases in volume or geographic clusters of calls which meet
user - defined criteria.
■ Provide up to fifty (50) Client- specific user login(s) and password(s) to allow up to fifty
(50) simultaneous users on the FirstWatch subscriber Internet site. (Access by additional
users may be purchased, and access via FirstWatch to other, 3`d -party services or tools,
may be licensed separately.)
■ Provide the ability for the Client to define all system included "trigger sets" for monitoring
by FirstWatch.
■ Provide the ability for the Client to define up to fifty (50) alert recipients for each trigger,
via a combination of email, text messaging, fax, or compatible paging system.
■ Provide a default "All Events" trigger with monitoring and alerts to demonstrate complete
functionality of system.
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Pricing and Payment Schedule:
License and Maintenance costs paid by County of Santa Clara are for monitoring Client's Fire
and EMS Calls. Assumptions based on up to 120,000 combined Fire CAD records annually,
from the (9) Fire sites noted in the Agreement between County of Santa Clara and FirstWatch
Solutions, Inc. dated 09/09/2014 and include a `buffer' of plus or minus (t) 20% of the call
volume.
Maintenance fees beyond the Term of this Agreement (5 Year) will recur and reflect then -
current FirstWatch maintenance and support rates unless otherwise agreed on by both parties..
Should the County of Santa Clara decide to discontinue funding of this client site, the client then
will have first right to elect to continue with the project in whole or in part and its association with
FirstWatch by affirming this agreement and funding the project as outlined and agreed to by
Client and FirstWatch at that time.
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Contact Information:
Licensor Contact
Todd Stout, President
Phone: 760- 943 -9123
FirstWatch@
Fax: 760- 942 -8329
Tax I.D. No.
322 Encinitas Blvd., Suite 100
Email: tstout @firstwatch.net
05- 0544884
Encinitas, California, 92024
Licensee Contact
Mary Gutierrez
Phone: 408.710.2924
Division Chief /EMS
Fax :
Gilroy Fire Department
Email
7070 Chestnut Street
mary.gutierrez @ci.gilroy.ca.us
Gilroy, CA 95020 -6610
FW Software /Hardware Requirements
FirstWatch Hardware Requirements:
Minimum (only if using existing equipment)
Preferred (required /minimum if new equipment)
Dedicated PC or Virtual Machine used exclusively for
Dedicated Server or Virtual Machine used exclusively for
FirstWatch purposes
FirstWatch purposes
Pentium IV Compatible 2.OGHz or better as long as it
Core Duo 2.4GHz or better
meets the minimum requirements for installed OS
1 GB RAM or better
4GB RAM or better
250GB Hard Drive or larger (two partitions 20GB (OS),
500GB Hard Drive or larger (two partitions 20GB (OS),
balance as data)
balance as data)
10 /100mb Ethernet Card
1 00m / 1 GB Ethernet Card
16/32bit color video, capable of displaying 1024 x 768 in
16/32bit color video, capable of displaying 1024 x 768 in
"High" or "True" color
"High" or "True" color
Keyboard / mouse / monitor or via KVM
Keyboard / mouse / monitor or via KVM
CD -R/CD R -RW drive or better
CD- RW /DVD drive or better
FirstWatch Software Requirements:
Minimum
Preferred
Microsoft Windows 2003 /2008 /XPNista/7 Professional
Microsoft Windows Server 2008 (64bit) Standard Edition
including all the latest updates and patches loaded
including all the latest updates.
Complete (run all from my hard drive) installation of
Complete (run all from my hard drive) installation of
Microsoft Access 2007 or later including all the latest
Microsoft Access 2007 or later including all the latest
updates and patches loaded. If the database to be
updates and patches loaded. If the database to be
monitored is MS SOL Server, SOL Server Management
monitored is MS SOL Server, SOL Server Management
Studio can be installed instead of MS Access.
Studio can be installed instead of MS Access.
NOTE: The FirstWatch Priority Alert Module Requires
Note: If Priority Alert was purchased, preferred
MS SOL Server 2008 R2 Express Edition download for
specifications are required.
free at:
hftp:flwww. microsoft.com/ex ress /database
ODBC driver or other licensed and approved connectivity
ODBC driver or other licensed and approved connectivity
to underlying database
to underlying database
Virus Protection Software of customer's choosing
Virus Protection Software of customer's choosing
WinZip or compatible software - Not Required if
WinZip or compatible software - Not Required if
functionality included in Windows OS
functionality included in Windows OS
Microsoft NET Framework Version 3.5. (installed with local
Microsoft NET Framework Version 3.5 (installed with
FirstWatch Thin Client Software)
local FirstWatch Thin Client Software)
Automated Time synchronization software or process of
Automated Time synchronization software or process of
clients choosing. MS Windows OS feature is fine.
clients choosing. MS Windows OS feature is fine.
Connectivity, / Ficewall &'Environment.; - - - -- -- —
Always -on high speed broadband Internet connectivity under customer specified and controlled security settings;
Recommend static IP address with hardware firewall.
Read -only Network access to database(s) being monitored (ODBC connection)
Outbound access for HTTP (port 80) and HTTPS (port 443) with access to *.firstwatch.net.
For agencies using FirstWatch provided WebEx Remote Access service for installation and support, it may be
necessary to create an exception list for WebEx sites on the firewall or proxy to properly use WebEx services. In
most cases, the IP Range that can be used to add an exception for the firewall or proxy is 64.68.96.0-
64.68.127.255.
SMTP account and access through client controlled server (preferred, not required) or SMTP access to
mail.stoutsolutions.com and mail.firstwatch.net. SMTP will be required for Priority Alerting Module if it was
purchased.
Local (not network) server administrator account with access to specifications above.
To maximize system availability FirstWatch recommends remote - client hardware be located with other critical
systems and when possible include UPS, back -up generator, monitored data circuit(s) and HVAC controlled secure
environment.
Support-
Minimum
Allow FirstWatch access to the dedicated machine via WebEx Remote Access client services (or authorized
substitute, including VPN). WebEx Remote Access client software provided with FirstWatch under maintenance and
service agreement. If VPN or other connection requires additional hardware or software on client or support side, it
will be the responsibility of the customer to supply it.
Disclaimer: Although FirstWatch requires a dedicated machine for our applications, some clients have requested
running the FirstWatch applications on a server that is shared with other applications or in a virtual server
environment. We have successfully deployed in a combination of these configurations and are willing to attempt an
install in this environment if the client understands that there is risk involved. The risk is that if another process or
application on the same machine renders the machine unresponsive, it could potentially stop the processing of the
FirstWatch applications. Conversely the FirstWatch applications may affect the other applications. Therefore, if the
client decides to move forward in this manner and results in ongoing problems with our application, we will
respectfully request that our system be transferred to a dedicated machine for the purpose of running the
FirstWatch applications. FirstWatch staff will be happy to assist the client with reconfiguring the FirstWatch system
on a new machine.
0
FirstWatch Solutions, Inc.
Business Associate Agreement
Between FirstWatch Solutions, Inc. and Gilroy Fire Department
This Business Associate Agreement ( "Agreement ") between FirstWatch Solutions, Inc.
(Business Associate) and Gilroy Fire Department (Covered Entity) is executed to ensure that
Business Associate will appropriately safeguard protected health information ( "PHI ") that is
created, received, maintained, or transmitted on behalf of Covered Entity in compliance with
the applicable provisions of Public Law 104 -191 of August 21, 1996, known as the Health
Insurance Portability and Accountability Act of 1996, Subtitle F — Administrative Simplification,
Sections 261, etseq., as amended ("HIPAA"), and with Public Law 111 -5 of February 17, 2009,
known as the American Recovery and Reinvestment Act of 2009, Title XII, Subtitle D— Privacy,
Sections 13400, et seq., the Health Information Technology and Clinical Health Act, as amended
(the "HITECH Act").
A. General Provisions
Meaniniq of Terms. The terms used in this Agreement shall have the same meaning
as those terms defined in HIPAA.
2. Reeulatory References. Any reference in this Agreement to a regulatory section
means the section currently in effect or as amended.
3. Interpretation. Any ambiguity in this Agreement shall be interpreted to permit
compliance with HIPAA.
B. Obligations of Business Associate
Business Associate will:
1. Not use or further disclose PHI other than as permitted or required by this
Agreement or as required by law;
2. Use appropriate safeguards and comply, where applicable,. with the HIPAA Security
Rule with respect to electronic protected health information ( "e -PHI ") and
implement appropriate physical, technical and administrative safeguards to prevent
use or disclosure of PHI other than as provided for by this Agreement;
3. Report to Covered Entity any use or disclosure of PHI not provided for by this
Agreement of which it becomes aware, including any security incident (as defined in
the HIPAA Security Rule) and any breaches of unsecured PHI as required by 45 CFR
§164.410. Breaches of unsecured PHI shall be reported to Covered Entity without
unreasonable delay but in no case later than 60 days after discovery of the breach;
10
4. In accordance with 45 CFR 164:502(e)(1)(ii) and 164.308(b)(2), ensure that any
subcontractors that create, receive, maintain, or transmit PHI on behalf of Business
Associate agree to the same restrictions, conditions, and requirements that apply to
Business Associate with respect to such information;
5. Make PHI in a designated record set available to Covered Entity and to an individual
who has a right of access in a manner that satisfies Covered Entity's obligations to
provide access to PHI in accordance with 45 CFR §164.524 within 30 days of a
request;
6. Make any amendment(s) to PHI in a designated record set as directed by Covered
Entity, or take other measures necessary to satisfy Covered Entity's obligations
under 45 CFR §164.526;
7. Maintain and make available information required to provide an accounting of
disclosures to Covered Entity or an individual who has a right to an accounting
within 60 days and as necessary to satisfy Covered Entity's obligations under 45 CFR
§164.528;
8. To the extent that Business Associate is to carry out any of Covered Entity's
obligations under the HIPAA Privacy Rule, Business Associate shall comply with the
requirements of the Privacy Rule that apply to Covered Entity when it carries out
that obligation;
9. Make its internal practices, books, and records relating to the use and disclosure of PHI
received from, or created or received by Business Associate on behalf of Covered
Entity, available to the Secretary of the Department of Health and Human Services for
purposes of determining Business Associate's compliance with HIPAA and the HITECH
Act;
10. Restrict the use or disclosure of PHI if Covered Entity notifies Business Associate of
any restriction on the use or disclosure of PHI that Covered Entity has agreed to or is
required to abide by under 45 CFR §164.522; and
11. If Covered Entity is subject to the Red Flags Rule (found at 16 CFR §681.1 et seq.),
Business Associate agrees to assist Covered Entity in complying with its Red Flags
Rule obligations by: (a) implementing policies and procedures to detect relevant Red
Flags (as defined under 16 C.F.R. §681.2); (b) taking all steps necessary to comply
with the policies and procedures of Covered Entity's Identity Theft Prevention
Program; (c) ensuring that any agent or third party who performs services on its
behalf in connection with covered accounts of Covered Entity agrees to implement
reasonable policies and procedures designed to detect, prevent, and mitigate the
risk of identity theft; and (d) alerting Covered Entity of any Red Flag incident (as
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defined by the Red Flag Rules) of which it becomes aware, the steps it has taken to
mitigate any potential harm that may have occurred, and provide a report to
Covered Entity of any threat of identity theft as a result of the incident.
C. Permitted Uses and Disclosures by Business Associate
The specific uses and disclosures of PHI that may be made by Business Associate on
behalf of Covered Entity include uses or disclosures of PHI as permitted by HIPAA necessary to
perform the services that Business Associate has been engaged to perform on behalf of
Covered Entity.
D. Termination
Covered Entity may terminate this Agreement if Covered Entity determines that
Business Associate has violated a material term of the Agreement.
2. If either party knows of a pattern of activity or practice of the other party that
constitutes a material breach or violation of the other party's obligations under this
Agreement, that party shall take reasonable steps to cure the breach or end the
violation, as applicable, and, if such steps are unsuccessful, terminate the
Agreement if feasible.
3. Upon termination of this Agreement for any reason, Business Associate shall return
to Covered Entity or destroy all PHI received from Covered Entity, or created,
maintained, or received by Business Associate on behalf of Covered Entity that
Business Associate still maintains in any form. Business Associate shall retain no
copies of the PHI. If return or destruction is infeasible, the protections of this
Agreement will extend to such PHI.
FirstWatch So utierrs, Inc.
Signature:
�[�=1W
Date: H h Li % 15
Agreed to this �_ day of 2015.
ro Fire Department
Signature:
Title: F��v'"' ►C�ill'��
Date: S Zl 1 S
Approved as to Form:
Gilroy City Attorney's Office
12 *-�
ity Attomey
Schedule C: Acceptance Test Plan
Introduction
The purpose of the Acceptance Test Plan is to provide the customer with a tool to guide them
through the verification process resulting in system acceptance. This document will walk
through the most commonly used functionality of the product and provide an expected result for
each "test" executed.
These tests assume that the data made available to FirstWatch contains the information necessary
to provide the functionality to test. (An example would be if the underlying data available to
FirstWatch does NOT contain patient destination for an ambulance call, then FirstWatch can not
make it available for the user to view or test.
No. Test Expected Result Pass = Y Comments
No Pass= N
Navigate to the FirstWatch
FirstWatch Subscriber Site
Subscriber Site
displays
1
subscriber.firstwatch.net
Enter a Username and Password
Successfully log into
provided to you by FirstWatch.
Status Page showing a
quick -view of one or more
2
triggers
Launch your All Calls Trigger
New window opens
showing the Graphlt
3
Summary Page
Check the Hide Min /Max Events
Shaded area (if present)
box above the Actual Events
along Actual Events line
4
Graph.
will disappear.
Check the Hide Hourly Events
Bars along bottom axis will
box above the Actual Events
disappear
5
Graph.
Set Refresh Rate to 1 minute.
Page will reload every 1
minute. Prior to reloading
a green "Reloading" bar
will appear near the top left
section of the page. Reset
Refresh Rate to 20
minutes after page reloads
so reloads to not interfere
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with ATP.
Click View Alert Configuration link
Separate windows
from the top right of the page.
displays criteria for which
this trigger will alert, or
"This trigger is currently
not configured for any
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alerts."
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Click the Event List link in the top
Page displays a line listing
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Client Name
of the page.
of events.
Acceptance
]
Click a hyperlink field from one of
Page displays a drill -down
Rejected
[ ]
If Conditional or Rejected please specify reasons in detail:
the events in the line listing.
of data related to
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incident/event selected.
Click the MapShot link from the
Page displays a map with
top of the page. MapShot link is
icons representing location
only present for data sets that
of incidents /events.
include geo -data.
Thematic maps display
shaded areas for data sets
which include non -geo-
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specific data elements.
Click the Destination link from the
Page displays a line listing
top of the page. (Only present for
of events separated by
data sets which include patient
transport destination.
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transport destination data)
Click the Analysis Tool link from
Page displays interactive
the top of the page.
tool for retrospective
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analysis.
Specify a Start Date/Time and
After calculations are
Stop Data/Time of the last 7 to 10
complete, trigger will
days. (Default date range will
display Graphit summary
include the last 7 days). Click
for date /time range
Graphit link.
selected. (calculation time
will increased as date /time
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range increases
Click Event List link
Page displays line listing of
all events for date /time
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range selected.
Click MapShot link
Page displays MapShot of
all activity for date /time
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range selected.
Click the Go -Back to real -time
Page returns to Event list
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link.
view.
Press the Log Out button on the
User will be logged out
top right corner of this trigger.
and redirected to
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FirstWatch Subscriber site.
Press the Log Out button on the
User will be logged out
top right corner of the Trigger
and redirected to
Status Page (1 st page displayed
FirstWatch Subscriber site.
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after login)
Client Name
Client Signature
Acceptance
]
Conditional Acceptance
[ ]
Rejected
[ ]
If Conditional or Rejected please specify reasons in detail:
When completed, please fax this form to FirstWatch at 760- 942 -8329.
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