HomeMy WebLinkAboutSanta Clara County - 2015 Agreement for CJIC System Network ServicesYour Technology Partner
County of Santa Clara
Office of the County Executive
Information Services Department
1555 Berger Drive, Bldg. 2
San Jose, California 95112 -2704
(408) 299 -3611 Fax 286 -6289
NETWORK SERVICES BILLING FOR ACCESS TO CJIC SYSTEM
This is an Agreement between the County of Santa Clara (hereinafter, County) and City of Gilroy Police
Department (hereinafter, "Gilroy Police Department" or "Gilroy ") for the network services to access the
CJIC system.
1. Term of Agreement: Upon full execution, the term of this Agreement remains in full force and
effect, commencing July 1, 2015 through June 30, 2018, unless and until either County or Gilroy
Police Department exercises its right to terminate as provided in Section 4 below.
2. Payment and Billing: As of July 1, 2015, the Gilroy Police Department shall be invoiced annually a
one -time lump sum of $2,569.91 each year for network support services to be rendered by the
County through FY2018. In addition, Gilroy shall pay a monthly connect charge of $22.29 per
TN3270 connection used to access the CJIC during FY2016; $23.40 through FY2017; and $24.58
through FY2018. Payment of invoice amounts shall be due and payable within (30) days of
receipt.
3. Indemnification and Insurance Requirements: In lieu of and not withstanding the pro rata risk
allocation which might otherwise be imposed between the Parties pursuant to Government Code
Section 895.6, the Parties agree that all losses or liabilities incurred by a party shall not be shared
pro rata but instead the County and Gilroy Police Department agree that pursuant to Government
Code Section 895.4, each of the parties hereto shall fully indemnify and hold each of the other
parties, their officers, board members, employees and agents, harmless from any claim, expense or
cost, damage or liability imposed for injury (as defined by Government Code Section 810.8)
occurring by reason of the negligent acts or omissions or willful misconduct of the indemnifying
party, its officers, board members, employees or agents, under or in connection with or arising out of
any work, authority or jurisdiction delegated to such party under this Agreement. No party, nor any
officer, board member, employee, or agent thereof shall be responsible for any damage or liability
occurring by reason of the negligent acts or omissions or willful misconduct of other parties hereto,
their officers, board members, employees or agents, under of in connection with or arising out of any
work, authority or jurisdiction delegated to such other parties under this Agreement. Upon County's
request, Gilroy Police Department must provide information and documentation regarding its
commercial or self- insurance program.
4. Governing Law: Unless where preempted by Federal laws such as in Copyright Laws, this
Agreement shall be enforced and interpreted under the laws of the State of California and the
County of Santa Clara, without any regards to the conflict of law principles.
5. Limitation of Liability: Gilroy Police Department acknowledges and agrees that the consideration
which County is charging hereunder does not include any consideration for assumption by County
of the risk of Gilroy's damages, including special, indirect, consequential or incidental damages,
which may arise in connection with Gilroy's use of the CJIC. Accordingly, Gilroy agrees that
County shall not be liable to Gilroy or its users for any damages, including loss -of- profit, indirect,
incidental, special, consequential, liquidated, exemplary, or punitive damages arising out of the
Pale 1 of 10
Board of Supervisors: Mike Wasserman, Ken Yeager, Joe Simitian, Dave Cortese. Cindy Chavez.
County Executive: Jeffrey V. Smith
--1(, �-7-C I ICITZ OSIGZDI1%L JUN 0 9 2015
licensing, sublicensing or use of the CJIC. In no event shall the County's liability exceed the fee
paid by Gilroy to County for use of the CJIC.
6. Limited Warranty: County represents and warrants to Gilroy that the CJIC will perform in a
reasonable manner during the term of this Agreement. Should County be in breach of its
representation and warranty under this Section, County's entire liability and Gilroy's exclusive
remedy shall be termination of the Agreement.
7. Disclaimer of Warranties: THE LIMITED WARRANTY SET FORTH IN THE LIMITED
WARRANTY SECTION IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR USE. The warranty stated in the Limited Warranty section is the
sole and the exclusive warranty offered by County. County makes no other warranties of any kind
respecting the CJIC, either express or implied, including but not limited to any warranty of design,
quality, accuracy, data integrity, lack of viruses, bugs, worms, back doors, and Trojan horse
computer programs, completeness, performance, of merchantability, or of fitness for a particular
purpose, even if County has been informed of such purpose. No agent or employee of County is
authorized to alter or exceed the warranty obligations of County as set forth herein.
8. Ownership: Gilroy acknowledges and agrees that the CJIC and any derivatives are the sole
property of County. Gilroy has no right, title, or interest to the CJIC or any derivatives thereof.
9. Severability: If any provision of this Agreement shall be held by a court of competent jurisdiction
to be illegal, invalid or unenforceable, the remaining provisions shall remain in full force and effect.
10. Venue: The parties to this Agreement hereby agree to submit to the exclusive jurisdiction of and
venue in the courts of competent jurisdiction, federal or state, in the County of Santa Clara in any
disputes related to or arising out of this Agreement.
11. Termination of Agreement: Either party may cancel or terminate this Agreement for any reason
whatsoever upon sixty (60) days notice. Notice of termination shall be in writing and sent by
registered mail to the Chief Information Officer (CIO) and the appropriate person designed by
Gilroy Police Department, as follows:
Joyce Wing, CIO
Information Services Department
1555 Berger Drive, Bldg. 2, Floor 2
San Jose, Ca. 95112
(408) 918 -7043
Tom Haglund, City Administrator
Gilroy Police Department
7370 Rosanna St.
Gilroy, CA 95020
(408) 846 -0272
12. Right of Third Parties: This Agreement shall not confer any rights on any third party. No party
shall, on the basis of this Agreement, in any way contract on behalf of or in the name of the other
party.
13. Assignment: This Agreement may not be assigned by either party without the consent of the other
party.
14. Amendment: The terms and conditions of this Agreement may be amended only by written
agreement signed by the parties hereto.
15. Waiver: No delay or failure to require performance of any provision of this Agreement shall
constitute a waiver of that provision as to that or any other instance. Any waiver granted by a
party must be in writing, and shall apply to the specific instance expressly stated.
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Board of Supervisors: Mike Wasserman, Ken Yeager, Joe Simitian, Dave Cortese, Cindy Chavez.
County Executive: Jeffrey V. Smith
16. Security: The parties shall comply with the security requirements, change control and other
related practices under this Agreement as set forth in Attachment A, attached and incorporated by
this reference.
17. Entire Agreement: This document represents the entire Agreement between the parties with
respect to the subject matter hereof. All prior negotiations and written and /or oral agreements
between the parties with respect to the subject matter of this Agreement are merged into this
Agreement.
18. Survival: The following sections of this Agreement shall survive termination of this Agreement for
any reason: 2 through 17.
County of Santa Clara
Gilroy Police Department
I
Date Date
Joyce ing, l� ` , C ri,5FY1 t Turrx
Chief Information Off"r City Administrator
Approved By:
I aGtc1Zl�bate 7 ' LS
ry r es,
Chief Operating Officer
Approved as to Form and Legality:
Date
Aobert Nak mae,
Deput ounty Counsel
(Wa& JUN 0 9 2015
DAVE CORTESE, President
Board of Supervisors
Attest:
JUN 0 9 2015
MEGAN D LE
Clerk of the Board of Supervisors
Page 3 of 10
Board of Supervisors: Mike Wassennan, Ken Yeager, Joe Simitian, Dave Cortese, Cindy Chavez.
County Executive: Jeffrey V. Smith
ATTEST:
ruwe �
Approved as to Form:
Gilroy City Attomey's Office
By:
City Attomey
EXHIBIT A — VENDOR REMOTE ACCESS AGREEMENTS
Agreement by and Between GILROY POLICE DEPARTMENT and COUNTY OF
SANTA CLARA
This is the Agreement between the COUNTY OF SANTA CLARA (County) and Gilroy
Police Department (Contractor) relating to Network Services Billing.
Dated: May 18th, 2015
1. Scope of Access
a. "Remote Access" is the act of accessing County of Santa Clara ( "County ") systems
from a non - County network infrastructure. "Systems" include personal computers,
workstations, servers, mainframes, phone systems, and /or any device with network
capabilities (e.g., a workstation with an attached modem, routers, switches, laptop
computers, handheld devices).
b. County hereby grants Remote Access privileges for Contractor to access the
following County systems, at the locations listed, collectively referred to as 1S," in
accordance with the terms of the Agreement:
County Systems: Criminal Justice Information. Control (CJIC)
c. All other forms of access to the named Systems, or to any County System that is not
specifically named, Js;ppohibited.
d. Remote Access is granted for the purpose of Contractor providing services and
performing, ,;its_ obligations; as set forth in the Agreement including, but not limited to,
supporting Contractor --installed programs. Any access to IS and /or County data or
information that is not specifically authorized under the terms of this Agreement is
prohibited and may result in contract termination and any penalty allowed by law.
e. County will review the scope of Contractor's Remote Access rights periodically. In no
instance will Contractor's Remote Access rights be reduced, limited or modified in a way
that prevents. or delays Contractor from performing its obligations as set forth in the
Agreement. Any modifications to Remote Access rights must be mutually agreed to in
writing.by. County:and. Contractor.
2. Security Requirements
a. Contractor will not:,install any Remote Access capabilities on any County owned or
managed 7systena.or network unless such installation and configuration is approved in
writing by County's and Contractor's respective designees.
b. Contractor may only install and configure Remote Access capabilities on County
systems or networks in accordance with industry standard protocols and procedures,
which must be reviewed and approved by County's designee.
c. Contractor will only Remotely Access County systems, including access initiated from
a County system, if the following conditions are met:
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Board of Supervisors: Mike Wasserman, Ken Yeager, Joe Simitian, Dave Cortese, Cindy Chavez.
County Executive: Jeffrey V. Smith
1. Contractor will submit documentation verifying its own network security
mechanisms to County for County's review and approval. The County requires
advanced written approval of Contractor's security mechanisms prior to
Contractor being granted Remote Access.
2. Contractor Remote Access must include the following minimum control
mechanisms:
a. Two - Factor Authentication: An authentication method that requires two
of the following three factors to confirm the identity of the user attempting
Remote Access. Those factors include: 1) something you possess (e.g.,
security token and /or smart card); 2) something you know (e.g., a personal
identification number (PIN)); or 3) something you are (e.g., fingerprints,
retina scan). The only exceptions are County approved County site to
Contractor site Virtual Private Network (VPN) infrastructure.
b. Centrally controlled authorizations (permissions) that are user specific
e.g., access lists that limit access to specific systems or networks).
c. Audit tools that create detailed records /logs of access attempts.
d. All Contractor systems used to Remotely Access County systems must
have industry- standard anti -virus and other security measures that might
be required by the County (e.g., software firewall) installed, configured,
and activated.
e. Access must be established through a centralized collection of
hardware and software centrally managed and controlled by County's and
Contractor's respective designees.
3. Monitoring /Audit
County will monitor access to, and activities on, County owned or managed systems
and networks, including all Remote Access attempts. Data on all activities will be logged
on a County managed system and will include the date, time, and user identification.
4. Copying, Deleting or Modifying Data
Contractor is prohibited from copying, modifying, or deleting any data contained in or on
any County IS unless otherwise stated in the Agreement or unless Contractor receives
prior written approval from County. This does not include data installed by the
Contractor to fulfill its obligations as set forth in the Agreement.
5. Connections to Non - County Networks and /or Systems
Contractor agrees to make every effort to protect County's data contained on County
owned and /or managed systems and networks within Contractor's control from
unauthorized access. Prior written approval is required before Contractor may access
County networks or systems from non - County owned and /or managed networks or
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Board of Supervisors: Mike Wasserman, Ken Yeager, .foe Simitian, Dave Cortese, Cindy Chavez.
County Executive: Jeffrey V. Smith
systems. Such access will be made in accordance with industry standard protocols and
procedures as mutually agreed upon and will be approved in writing by County in a
timely manner. Remote Access must include the control mechanisms noted in
Paragraph 2.c.2 above.
6. Person Authorized to Act on Behalf of Parties
The following persons are the designees for purposes of this Agreement:
Contractor: Title/ Designee Q1 C
County: Title/ Designee - Jo ce W(n-q, Chief Info
ation Officer
Either party may change the aforementioned names and or designees by providing the
other party with no less than three (3) business day's prior written notice.
7. Remote Access Provisions
Contractor agrees to the following:
a. Only staff providing services or fulfilling Contractor obligations under the Agreement
will be given Remote Access rights.
b. Any access to IS and /or County information that is not specifically authorized under
the terms of this Agreement is prohibited and may result in contract termination and any
other penalty allowed by law.
c. An encryption method reviewed and approved by the County will be used. County is
solely responsible and liable for any delay or failure of County, as applicable, to approve
the encryption method to be used by Contractor where such delay or failure causes
Contractor to fail to meet or perform, or be delayed in meeting or performing, any of its
obligations under the Agreement.
d. Contractor will be required to log all access activity to the County. These logs will be
kept for a minimum of 90 days and be made available to County no more frequently
than once every 90 days.
8. Remote Access Methods
a. All forms of Remote Access will be made in accordance with mutually agreed upon
industry standard protocols and procedures, which must be approved in writing by the
County.
b. A Remote Access Back -Up Method may be used in the event that the primary
method of Remote Access is inoperable.
c. Contractor agrees to abide by the following provisions related to the Primary and (if
applicable) Backup Remote Access Methods selected below. (Please mark appropriate
box for each applicable Remote Access Method; if a method is inapplicable, please
check the box marked N /A).
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Board of Supervisors: Mike Wasserman, Ken Yeager, Joe Simitian, Dave Cortese, Cindy Chavez.
County Executive: Jeffrey V. Smith
1. VPN Site -to -Site X Primary _Backup _N /A
The VPN Site -to -Site method involves a VPN concentrator at both the vendor site
and at the County, with a secure "tunnel" opened between the two concentrators.
If using the VPN Site -to -Site Method, Contractor support staff will have access to
the designated software, devices and systems within the County, as specified
above in Paragraph 1.b, from selected network- attached devices at the vendor
site.
2. VPN Client Access _Primary _ Backup X N/A
In the VPN Client Access method, a VPN Client (software) is installed on one or
more specific devices at the Contractor site, with Remote Access to the County
(via a County VPN concentrator) granted from those speck devices only. An
Authentication Token (a physical device or software token that an authorized
remote access user is given for user authentication purposes, such as a
CryptoCard, RSA token, SecureAuth IdP) will be issued to the Contractor in order
to authenticate Contractor staff when accessing County IS via this method. The
Contractor agrees to the following when issued an Authentication Token:
a. Because the Authentication Token allows access to privileged or
confidential information residing on the County's IS, the Contractor agrees
to treat the Authentication Token as it would a signature authorizing a
financial commitment on the part of the Contractor.
b. The Authentication Token is a County -owned device, and will be
labeled as such. The label must remain attached at all times.
c. The Authentication Token must be kept in a secured environment under
the direct control of the Contractor, such as a locked office where public or
other unauthorized access is not allowed.
d. If the Contractor's remote access equipment is moved to a non- secured
site, such as a repair location, the Authentication Token will be kept under
Contractor control.
e. The Authentication Token is issued to an individual employee of the
Contractor and may only be used by the designated individual.
f. If the Authentication Token is misplaced, stolen, or damaged, the
Contractor will notify County by phone within one (1) business day.
g. Contractor agrees to use the Authentication Token as part of its normal
business operations and for legitimate business purposes only.
Pa,e 7 of 10
Board of Supervisors: Mike Wasserman, Ken Yeager, Joe Simitian, Dave Cortese, Cindy Chavez.
County Executive: Jeffrey V. Smith
h. The Authentication Token will be issued to Contractor following
execution of this Agreement. The Authentication Token will be returned to
the County's designee within five (5) business days following contract
termination, or upon written request of the County for any reason.
Contractor will notify County's designee within one working day of any
change in personnel affecting use and possession of the Authentication
Token. Contractor will obtain the Authentication Token from any employee
who no longer has a legitimate need to possess the Authentication Token.
Lost or non - returned Authentication Tokens will be billed to the Contractor
in the amount of $300 per card.
i. Contractor will not store password documentation or PINs with
Authentication Tokens.
j. Contractor agrees that all employees, agents, contractors, and
subcontractors who are issued the Authentication Token will be made
aware of the responsibilities set forth in this Agreement in written form.
Each person having possession of an Authentication Token will execute
this Agreement where indicated, below certifying that they have read and
understood the terms of this Agreement.
3. County- Controlled VPN Client Access Primary _ Backup X N/A
This form of Remote Access is similar to VPN Client access, except that the
County will maintain control of the Authentication Token authentication token and
a PIN number will be provided to the Contractor for use as identification for
Remote Access purposes. When the Contractor needs to access County IS, the
Contractor must first notify the County's designee. The County's designee will
verify the PIN number provided by the Contractor. After verification of the PIN the
County's designee will give the Contractor a onetime password which will be
used to authenticate Contractor when accessing the County's IS. Contractor
agrees to the following:
a. Because the PIN number allows access to privileged or confidential
information residing on the County's IS, the Contractor agrees to treat the
PIN number as it would a signature authorizing a financial commitment on
the part of the Contractor.
b. The PIN number is confidential, County- owned, and will be identified as
such.
c. The PIN number must be kept in a secured environment under the
direct control of the Contractor, such as a locked office where public or
other unauthorized access is not allowed.
Page 8 of 10
Board of Supervisors: Mike Wasserman, Ken Yeager, Joe Simitian, Dave Cortese, Cindy Chavez.
County Executive: Jeffrey V. Smith
d. If the Contractor's remote access equipment is moved to a non- secured
site, such as a repair location, the PIN number will be kept under
Contractor control.
e. The PIN number can only be released to an authorized employee of the
Contractor and may only.be used by the designated individual.
f. If the PIN number is compromised or misused, the Contractor will notify
the County's designee within one (1) business day.
g. Contractor will use the PIN number as part its normal business
operations and for legitimate business purposes only. Any access to IS
and /or County data information that is not specifically authorized under the
terms of this Agreement is prohibited and may result in contract
termination and any other penalty allowed by law.
h. The PIN number will be issued to Contractor following execution of this
Agreement.
i. The PIN number will be inactivated by the County's designee within five
(5) business days following contract termination, or as required by the
County for any reason.
4. Manually Switched Dialup Modem _ Primary _ Backup X NIA
Although not generally used, the Contractor may be provided Remote Access to
County IS using a dialup modem. Contractor agrees to the following if using
Switched Dialup Modem access:
a. Contractor will use reasonable efforts to notify the County's Technical
Services Manager or designee at least'/ hour prior to access to allow
County to activate the Switched Dialup Modem connection. Contractor
will give the estimated time that the connection will be required, and
specify when the access can be deactivated by County.
b. County acknowledges that Contractor may not be able to provide
certain of its services (including, but not limited to, implementation
services, maintenance and support (including Standard Support
Services) and training services) using a Switched Dialup Modem
connection.
c. County is solely responsible and liable for any inability or delay in
Contractor performing its obligations under the Agreement where such
inability or delay is caused by the use of a Switched Dialup Modem
connection.
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Board of Supervisors: Mike Wassernian, Ken Yeager, Joe Simitian, Dave Cortese, Cindy Chavez.
County Executive: Jeffrey V. Smith
Signatures of Contractor Employees receiving Authentication Tokens (if issued
by County):
CONTRACTOR:
[TYPE NAME HERE]
Date:_
[TITLE]
CONTRACTOR:
[TYPE NAME HERE]
Date:
[TITLE]
CONTRACTOR:
[TYPE NAME HERE]
Date:
[TITLE]
Page 10 of 10
Board of Supervisors: Mike Wasserman, Ken Yeager, Joe Simitian, Dave Cortese, Cindy Chavez.
County Executive: Jeffrey V. Smith
Document Tale,,
Attachment A: Network Services Billing Agreement for Access to the CJIC System
Between the Gilroy Police Department and the County of Santa Clara.
_
Document
This Attachment includes information that is sensitive to the County of Santa Clara and
Distribution
Gilroy Police Department. As such, best efforts shall be made to ensure distribution is
to be limited to only those employees or authorized agents of each signing party that
Business Reason
have a legitimate need for access to the document. This document shall not be
a=
released unless otherwise required by law.
Rdfr n; ;Date j
0511812016
-
Ownership and Responsibilities
• Each Organization shall maintain a perimeter VPN concentrator at their end of
the network connection, and shall maintain sole management ownership of the
VPN concentrator at their respective end.
• The VPN concentrator can be multi- purpose (i.e., used for other network
connections).
• The demarcation of Support is the two external router interfaces of the
County's two connections to the Internet. Both County and Department shall
work in good faith to resolve any technical or security issues.
Design
• VPN access lists shall be designed to limit to the maximum practical level
access by source IP address, destination address, and protocols allowed. Fixed
IP addresses are required for both the County and the Department for all
devices that have access through the network connection.
• The devices that have access through the network connection shall be in a
secure location not accessible by the public or unauthorized individuals.
• Remote dial -up, wireless, VPN and all other forms of remote access initiated on
one side of the network connection to access systems on the other side of the
connection are currently outside the scope of this Agreement and are
prohibited.
• Any exception to any of the above provisions shall be mutually agreed upon
and documented as an addendum to this Agreement, which will be re- executed
by the authorized representatives of each organization.
• The following connectivity is covered by this MOU:
VPN connection between the County and Gilroy shall be a "point to
point" encrypted tunnel a "fixed" public IP address on both sides.
The Gilroy VPN device shall initiate the connection.
The connection shall have a predefined shared key coded on both
sides.
Div
Upon mutual agreement, in writing signed by both parties, other networks can be
o
added to this infrastructure to leverage its capacity (e.g., MOREHITS).
Change Management
o Both the County and the Department shall be empowered to make routine
changes to their VPN Concentrator as needed and without notice. Below is a
comprehensive list of such actions. The list may be amended if mutually agreed
__. by the County and the Department and documented as _a change to this
Attachment A to Network Services Billing Agreement for
Access to the WIC System (Gilroy Police Department)
Attachment A —Gilroy FY16 to FY18.doc
5/18/2015
A network connection between the Gilroy Police Department (hereinafter referred to as
Decription
Department) data network and the County of Santa Clara (hereinafter referred to as
Count data network. The purpose of this network connection is to provide the
Department access to the Criminal Justice Information Control (CJIC) system.
Business Reason
This memorandum establishes information security requirements, change control and
a=
other relevant practices that shall by followed by both organizations for said network
connection.
Ownership and Responsibilities
• Each Organization shall maintain a perimeter VPN concentrator at their end of
the network connection, and shall maintain sole management ownership of the
VPN concentrator at their respective end.
• The VPN concentrator can be multi- purpose (i.e., used for other network
connections).
• The demarcation of Support is the two external router interfaces of the
County's two connections to the Internet. Both County and Department shall
work in good faith to resolve any technical or security issues.
Design
• VPN access lists shall be designed to limit to the maximum practical level
access by source IP address, destination address, and protocols allowed. Fixed
IP addresses are required for both the County and the Department for all
devices that have access through the network connection.
• The devices that have access through the network connection shall be in a
secure location not accessible by the public or unauthorized individuals.
• Remote dial -up, wireless, VPN and all other forms of remote access initiated on
one side of the network connection to access systems on the other side of the
connection are currently outside the scope of this Agreement and are
prohibited.
• Any exception to any of the above provisions shall be mutually agreed upon
and documented as an addendum to this Agreement, which will be re- executed
by the authorized representatives of each organization.
• The following connectivity is covered by this MOU:
VPN connection between the County and Gilroy shall be a "point to
point" encrypted tunnel a "fixed" public IP address on both sides.
The Gilroy VPN device shall initiate the connection.
The connection shall have a predefined shared key coded on both
sides.
Div
Upon mutual agreement, in writing signed by both parties, other networks can be
o
added to this infrastructure to leverage its capacity (e.g., MOREHITS).
Change Management
o Both the County and the Department shall be empowered to make routine
changes to their VPN Concentrator as needed and without notice. Below is a
comprehensive list of such actions. The list may be amended if mutually agreed
__. by the County and the Department and documented as _a change to this
Attachment A to Network Services Billing Agreement for
Access to the WIC System (Gilroy Police Department)
Attachment A —Gilroy FY16 to FY18.doc
5/18/2015
Attachment A to Network Services Billing Agreement for
Access to the WIG System (Gilroy Police Department)
Attachment A — Gilroy FY16 to FY18.doc
5/18/2015
Agreement, which shall be re- executed by the authorized representatives of
each organization.
• Enable debugging, rebooting, IOS / hardware upgrades.
• Make modifications that only effect administrative accesses to the
VPN Concentrator (i.e., add /delete administrative capable
workstations, change passwords).
• Make changes to existing access -lists that do not affect the security
of either party.
• Testing of recovery procedures.
o Detailed documentation of change management requests that are .not defined
as routine shall be provided to the other party at least 5 working days in
s
advance of implementation for review and approval prior to implementation.
Either the County or the Department may request consultation with the other
party on any modification to internal networks that involves connections to
S,°
third party networks or changes in security.
MONOTORING
��
Each party shall be responsible for monitoring their respective access and
u?
management logs as local policy requires.
�Yy
o Designated security staff of both organizations shall immediately report to each
;,,:°`. Vii•
other any suspicious and unusual activity.
SUPPORT
o Both parties shall provide contact information for staff to be alerted should an
issue /problern arise. Contacts shall be available 24x365 to resolve
issues /problems involving service continuity or security.
RECOURSE
o Failure by either party to comply with the provisions of this Attachment may
result in the curtailment or elimination of access to the other party's network
until remedial steps have been taken to comply.
AUDIT
o Both parties may review each other's access logs and device configurations -,
(less passwords) upon request by their respective CIO; or designee. Review`
does not imply the right to paper or electronic copy of such, which shall only be
given by consent.
�u
Attachment A to Network Services Billing Agreement for
Access to the WIG System (Gilroy Police Department)
Attachment A — Gilroy FY16 to FY18.doc
5/18/2015