HomeMy WebLinkAboutAgreement - Axon Enterprise, Inc. - BWC's, Tasers, Evidence.com, Clous Storage - Signed 2023-06-21City of Gilroy
Agreement/Contract Tracking
Today’s Date:
June 20, 2023 Your Name: Trish Vigil
Contract
Type:
Other (Non-Standard contracts
must be reviewed by the City
Administrator prior to initiating)
Phone Number: 408-846-0316
Contract Effective Date:
(Date contract goes into effect)
6/20/2023
Contract Expiration Date: 6/30/20033
Contractor / Consultant Name:
(if an individual’s name, format as
last name, first name)
Axon Enterprises
Contract Subject:
(no more than 100 characters)
BWC's, Tasers, Evidence.com, Clous Storage
Contract Amount:
(Total Amount of contract. If no
amount, leave blank)
3791290
By submitting this form, I confirm
this information is complete:
Date of Contract
Contractor/Consultant name and complete address
Terms of the agreement (start date, completion date or “until
project completion”, cap of compensation to be paid)
Scope of Services, Terms of Payment, Milestone Schedule and
exhibit(s) attached
Taxpayer ID or Social Security # and Contractors License # if
applicable
Contractor/Consultant signer’s name and title
City Administrator or Department Head Name, City Clerk
(Attest), City Attorney (Approved as to Form)
Routing Steps for Electronic Signature
Risk Manager
City Attorney Approval As to Form
City Administrator or Department Head
City Clerk Attestation
DocuSign Envelope ID: 9D997D01-FFB9-4701-BC47-9D669FC20C08
TYPE OF
PROCURMENT
DOLLAR THRESHOLD / SIGNING AUTHORITY
STAFF LEVEL DEPARTMENT HEAD CITY ADMINISTRATOR COUNCIL APPROVAL
$0-$999.99 $1,000-$49,999.99 $50,000-$99,999.99 $100,000-Above
EQUIPMENT
/SUPPLIES/
MATERIALS
Furniture, hoses,
parts, pipe
manholes, office
supplies, fuel, tools,
PPE items, etc…
Vendor selection at
discretion of staff
Payment Method
Purchase Card or
Payment Request (if
vendor does not accept
credit cards)
Informal
bid/quotation –
3 quotes (verbal
or written)
Purchasing
Summary form
w/ Purchasing
Approval
Purchase
Requisition
Payment Method
Purchase Order*
Informal
bid/quotation –
3 written quotes
Purchasing
Summary form w/
City Administrator
Approval
Purchase
Requisition
Payment Method
Purchase Order
Formal Bid
Advertisement
Council Approval
Purchase
Requisition signed
by City
Administrator
Payment Method
Purchase Order
GENERAL SERVICES
Janitorial, landscape
maintenance,
equipment repair,
installation, graffiti
abatement, service
inspections,
uniform cleaning,
etc…
Vendor selection at
discretion of staff
May require insurance
documents depending
on scope/ nature of
work
Payment Method
Purchase Card (if
incorporated)
Signed Payment Request (if sole
proprietor or partner)
Informal
bid/quotation –
3 quotes (verbal
or written)
Purchasing
Summary form
w/ Department
Head Approval
Standard
Agreement
Purchase
Requisition
Payment Method
Purchase Order*
Informal Bid/RFP
quotation – 3
written quotes
Purchasing
Summary form w/
City Administrator
Approval
Standard
Agreement
Purchase
Requisition
Payment Method
Purchase Order
Formal
Bid/RFP/RFQ
Advertisement
Council Approval
Standard
Agreement
Purchase
Requisition
Payment Method
Purchase Order
PROFESSIONAL
SERVICES
Consultants,
architects,
designers, auditors,
etc...
Vendor selection at the
discretion of staff
Purchase Summary
Form w/ Purchasing
Approval
Standard Agreement
signed by Department
Head
Purchase Requisition
Payment Method
Purchase Order
RFP/RFQ to at
least 3
consultants
Purchase
Summary Form
w/ Department
Head Approval
Standard
Agreement
Purchase
Requisition
Payment Method
Purchase Order
RFP/RFQ to a list
of consultants
Evaluation
Spreadsheet w/
City Administrator
Approval
Standard
Agreement
Purchase
Requisition
Payment Method
Purchase Order
Formal RFP/RFQ
Advertisement
Council Approval
Standard
Agreement signed
by City
Administrator
Purchase
Requisition
Payment Method
Purchase Order
DocuSign Envelope ID: 9D997D01-FFB9-4701-BC47-9D669FC20C08
Master Services and Purchasing Agreement for Agency
Title: Master Services and Purchasing Agreement between Axon and Agency
Department: Legal
Version: 16.0
Release Date: 1/27/2023 Page 1 of 37
This Master Services and Purchasing Agreement (“Agreement”) is between Axon Enterprise, Inc., a Delaware corporation
(“Axon”), and the agency listed below or, if no agency is listed below, the agency on the Quote attached hereto
(“Agency”). This Agreement is effective as of the later of the (a) last signature date on this Agreement or (b) signature
date on the Quote (“Effective Date”). Axon and Agency are each a “Party” and collectively “Parties”. This Agreement
governs Agency’s purchase and use of the Axon Devices and Services detailed in the Quote Appendix (“Quote”). It is the
intent of the Parties that this Agreement act as a master agreement governing all subsequent purchases by Agency for
the same Axon Devices and Services in the Quote, and all such subsequent quotes accepted by Agency shall be also
incorporated into this Agreement by reference as a Quote. The Parties agree as follows:
1.Definitions.
1.1. “Axon Cloud Services” means Axon’s web services for Axon Evidence, Axon Records, Axon Dispatch, and
interactions between Axon Evidence and Axon Devices or Axon client software. Axon Cloud Service excludes
third-party applications, hardware warranties, and my.evidence.com.
1.2. “Axon Device” means all hardware provided by Axon under this Agreement.
1.3. “Quote” means an offer to sell and is only valid for devices and services on the quote at the specified prices.
Any terms within Agency’s purchase order in response to a Quote will be void. Orders are subject to prior credit
approval. Changes in the deployment estimated ship date may change charges in the Quote. Shipping dates
are estimates only. Axon is not responsible for typographical errors in any offer by Axon, and Axon reserves
the right to cancel any orders resulting from such errors.
1.4. “Services” means all services provided by Axon under this Agreement, including software, Axon Cloud
Services, and professional services.
2.Term. This Agreement begins on the Effective Date and continues until all subscriptions hereunder have expired or
have been terminated (“Term”).
2.1. All subscriptions including Axon Evidence, Axon Fleet, Officer Safety Plans, Technology Assurance Plans, and
TASER 7 plans begin on the date stated in the Quote. Each subscription term ends upon completion of the
subscription stated in the Quote (“Subscription Term ”).
2.2. INTENTIONALLY OMITTED
3.Payment. Axon invoices upon shipment, or on the date specified within the invoicing plan in the Quote. Payment is
due net 30 days from the invoice date. Payment obligations are non-cancelable. Unless otherwise prohibited by law,
Agency will pay interest on all past-due sums at the lower of one-and-a-half percent (1.5%) per month or the highest
rate allowed by law. Agency will pay invoices without setoff, deduction, or withholding. If Axon sends a past due
account to collections, Agency is responsible for collection and attorneys’ fees.
4.Taxes. Agency is responsible for sales and other taxes associated with the order unless Agency provides Axon a
valid tax exemption certificate.
5.Shipping. Axon may make partial shipments and ship Axon Devices from multiple locations. All shipments are EXW
(Incoterms 2020) via common carrier. Title and risk of loss pass to Agency upon Axon’s delivery to the common
carrier. Agency is responsible for any shipping charges in the Quote.
6.Returns. All sales are final. Axon does not allow refunds or exchanges, except warranty returns or as provided by
state or federal law.
7.Warranty.
7.1. Limited Warranty; Disclaimer. Axon warrants that Axon-manufactured Devices are free from defects in
workmanship and materials for 1 year from the date of Agency’s receipt, except Signal Sidearm and Axon-
manufactured accessories, which Axon warrants for 30 months and 90 days, respectively, from the date of
Agency’s receipt. Used conducted energy weapon (“CEW”) cartridges are deemed to have operated properly.
Extended warranties run from the expiration of the 1-year hardware warranty through the extended warranty
term. All software and Axon Cloud Services, are provided "AS IS," without any warranty of any kind,
either express or implied, including without limitation the implied warranties of merchantability, fitness
for a particular purpose and non-infringement. Axon Devices, software, and services that are not
manufactured, published or performed by Axon (“Third-Party Products”) are not covered by Axon’s
warranty and are only subject to the warranties of the third-party provider or manufacturer.
7.2. Claims. If Axon receives a valid warranty claim for an Axon-manufactured Device during the warranty term,
Axon’s sole responsibility is to repair or replace the Axon-manufactured Device with the same or like Axon-
DocuSign Envelope ID: CE5B6E3E-7E95-4FA8-AD4F-D95DA4D1C915DocuSign Envelope ID: 9D997D01-FFB9-4701-BC47-9D669FC20C08
Master Services and Purchasing Agreement for Agency
Title: Master Services and Purchasing Agreement between Axon and Agency
Department: Legal
Version: 16.0
Release Date: 1/27/2023 Page 2 of 37
manufactured Device, at Axon’s option. A replacement Axon-manufactured Device will be new or like new.
Axon will warrant the replacement Axon-manufactured Device for the longer of (a) the remaining warranty of
the original Axon Manufactured Device or (b) 90-days from the date of repair or replacement.
7.2.1. If Agency exchanges a device or part, the replacement item becomes Agency’s property, and the replaced
item becomes Axon’s property. Before delivering an Axon-manufactured Device for service, Agency must
upload Axon-manufactured Device data to Axon Evidence or download it and retain a copy. Axon is not
responsible for any loss of software, data, or other information contained in storage media or any part of
the Axon-manufactured Device sent to Axon for service.
7.3. Spare Axon Devices. At Axon's reasonable discretion, Axon may provide Agency a predetermined number of
spare Axon Devices as detailed in the Quote (“Spare Axon Devices”). Spare Axon Devices are intended to
replace broken or non-functioning units while Agency submits the broken or non-functioning units, through
Axon’s warranty return process. Axon will repair or replace the unit with a replacement Axon Device. Title and
risk of loss for all Spare Axon Devices shall pass to Agency in accordance with shipping terms under Section
5.Axon assumes no liability or obligation in the event Agency does not utilize Spare Axon Devices for the
intended purpose.
7.4. Limitations. Axon’s warranty excludes damage related to: (a) failure to follow Axon Device use instructions;
(b)Axon Devices used with equipment not manufactured or recommended by Axon; (c) abuse, misuse, or
intentional damage to Axon Device; (d) force majeure; (e) Axon Devices repaired or modified by persons other
than Axon without Axon’s written permission; or (f) Axon Devices with a defaced or removed serial number.
Axon’s warranty will be void if Agency resells Axon Devices.
7.4.1. To the extent permitted by law, the above warranties and remedies are exclusive. Axon disclaims all other
warranties, remedies, and conditions, whether oral, written, statutory, or implied. If statutory or implied
warranties cannot be lawfully disclaimed, then such warranties are limited to the duration of the warranty
described above and by the provisions in this Agreement.
7.4.2. Axon’s cumulative liability to any Party for any loss or damage resulting from any claim, demand,
or action arising out of or relating to any Axon Device or Service will not exceed the purchase price
paid to Axon for the Axon Device, or if for Services, the amount paid for such Services over the 12
months preceding the claim. Neither Party will be liable for direct, special, indirect, incidental,
punitive or consequential damages, however caused, whether for breach of warranty or contract,
negligence, strict liability, tort or any other legal theory.
7.5. Online Support Platforms. Use of Axon's online support platforms (e.g., Axon Academy and MyAxon) is
governed by the Axon Online Support Platforms Terms of Use Appendix available at www.axon.com/sales-
terms-and-conditions.
7.6. Third-Party Software and Services. Use of software or services other than those provided by Axon is
governed by the terms, if any, entered into between Agency and the respective third-party provider, including,
without limitation, the terms applicable to such software or services located at www.axon.com/sales-terms-and-
conditions, if any.
7.7. Axon Aid. Upon mutual agreement between Axon and Agency, Axon may provide certain products and
services to Agency, as a charitable donation under the Axon Aid program. In such event, Agency expressly
waives and releases any and all claims, now known or hereafter known, against Axon, and its officers, directors,
employees, agents, contractors, affiliates, successors, and assigns (collectively, "Releasees"), including but
not limited to, on account of injury, death, property damage, or loss of data, arising out of or attributable to the
Axon Aid program whether arising out of the negligence of Axon or any Releasees or otherwise. Agency agrees
not to make or bring any such claim against Axon or any other Releasee, and forever release and discharge
Axon and all other Releasees from liability under such claims. Agency expressly allows Axon to publicly
announce its participation in Axon Aid and use its name in marketing materials. Axon may terminate the Axon
Aid program without cause immediately upon notice to the Agency.
8.Statement of Work. Certain Axon Devices and Services, including Axon Interview Room, Axon Channel Services,
and Axon Fleet, may require a Statement of Work that details Axon’s Service deliverables (“SOW”). In the event Axon
provides an SOW to Agency, Axon is only responsible to perform Services described in the SOW. Additional services
are out of scope. The Parties must document scope changes in a written and signed change order. Changes may
require an equitable adjustment in fees or schedule. The SOW is incorporated into this Agreement by reference.
9.Axon Device Warnings. See www.axon.com/legal for the most current Axon Device warnings.
DocuSign Envelope ID: CE5B6E3E-7E95-4FA8-AD4F-D95DA4D1C915DocuSign Envelope ID: 9D997D01-FFB9-4701-BC47-9D669FC20C08
Master Services and Purchasing Agreement for Agency
Title: Master Services and Purchasing Agreement between Axon and Agency
Department: Legal
Version: 16.0
Release Date: 1/27/2023 Page 3 of 37
10. Design Changes. Axon may make design changes to any Axon Device or Service without notifying Agency or making
the same change to Axon Devices and Services previously purchased by Agency.
11. Bundled Offerings. Some offerings in bundled offerings may not be generally available at the time of Agency’s
purchase. Axon will not provide a refund, credit, or additional discount beyond what is in the Quote due to a delay of
availability or Agency’s election not to utilize any portion of an Axon bundle.
12. Indemnification of Liability, Duty to Defend
To the fullest extent permitted by law, AXON shall defend, , indemnify and hold harmless AGENCY, its
officers, representatives, agents and employees against any and all suits, damages, costs, fees, claims,
demands, causes of action, losses, liabilities and expenses, including without limitation reasonable attorneys’
fees, to the extent arising or resulting directly or indirectly from any willful or negligent acts, errors or omissions
of AXON or AXON’S assistants, employees or agents, including all claims relating to the injury or death of any
person or damage to any property, except to the extent of Agency’s negligence or willful misconduct, or claims
under workers compensation.
13. Insurance. Axon will maintain General Liability, Workers’ Compensation, and Automobile Liability insurance. Upon
request, Axon will supply certificates of insurance.
In addition to any other obligations under this Agreement, AXON shall, at no cost to AGENCY, obtain and maintain
throughout the term of this Agreement: (a) Commercial Liability Insurance on a per occurrence basis, including
coverage for owned and non-owned automobiles, with a minimum combined single limit coverage of $1,000,000 per
occurrence for all damages due to bodily injury, sickness or disease, or death to any person, and damage
to property, including the loss of use thereof; and (b) Professional Liability Insurance (Errors & Omissions) with a
minimum coverage of $1,000,000 per occurrence or claim, and $2,000,000 aggregate; provided however,
Professional Liability Insurance written on a claims made basis must comply with the requirements set forth below.
Professional Liability Insurance written on a claims made basis (including without limitation the initial policy obtained
and all subsequent policies purchased as renewals or replacements) must show the retroactive date, and the
retroactive date must be before the earlier of the effective date of the contract or the beginning of the contract work.
Claims made Professional Liability Insurance must be maintained, and written evidence of insurance must be
provided, for at least five (5) years after the completion of the contract work. If claims made coverage is canceled
or non-renewed, and not replaced with another claims-made policy form with a retroactive date prior to the earlier of
the effective date of the contract or the beginning of the contract work, AXON must purchase so called “extended
reporting” or “tail” coverage for a minimum of five (5) years after completion of work, which must also show a
retroactive date that is before the earlier of the effective date of the contract or the beginning of the contract work.
As a condition precedent to AGENCY’S obligations under this Agreement, AXON shall furnish written evidence of
such coverage (naming AGENCY, its officers and employees as additional insureds on the Comprehensive Liability
insurance policy referred to in (a) immediately above via a specific endorsement) and requiring thirty (30) days written
notice of policy lapse or cancellation, or of a material change in policy terms.
14. IP Rights. Axon owns and reserves all right, title, and interest in Axon-manufactured Devices and Services and
suggestions to Axon, including all related intellectual property rights. Agency will not cause any Axon proprietary rights
to be violated.
15. IP Indemnification. Axon will indemnify Agency Indemnitees against all claims, losses, and reasonable expenses
from any third-party claim alleging that the use of Axon-manufactured Devices or Services infringes or
misappropriates the third-party’s intellectual property rights. Agency must promptly provide Axon with written notice
of such claim, tender to Axon the defense or settlement of such claim at Axon’s expense and cooperate fully with
Axon in the defense or settlement of such claim. Axon’s IP indemnification obligations do not apply to claims based
on (a) modification of Axon-manufactured Devices or Services by Agency or a third-party not approved by Axon; (b)
use of Axon-manufactured Devices and Services in combination with hardware or services not approved by Axon; (c)
use of Axon Devices and Services other than as permitted in this Agreement; or (d) use of Axon software that is not
the most current release provided by Axon.
16. Agency Responsibilities. Agency is responsible for (a) Agency’s use of Axon Devices; (b) breach of this Agreement
or violation of applicable law by Agency or an Agency end user; (c) a dispute between Agency and a third-party over
Agency’s use of Axon Devices; (d) to ensure Axon Devices are destroyed and disposed of securely and sustainably
at Agency’s cost; and (e) any regulatory violations or fines, as a result of improper destruction or disposal of Axon
Devices.
DocuSign Envelope ID: CE5B6E3E-7E95-4FA8-AD4F-D95DA4D1C915DocuSign Envelope ID: 9D997D01-FFB9-4701-BC47-9D669FC20C08
Master Services and Purchasing Agreement for Agency
Title: Master Services and Purchasing Agreement between Axon and Agency
Department: Legal
Version: 16.0
Release Date: 1/27/2023 Page 4 of 37
17. Termination.
17.1. For Breach. A Party may terminate this Agreement for cause if it provides 30 days written notice of the breach
to the other Party, and the breach remains uncured at the end of 30 days. If Agency terminates this Agreement
due to Axon’s uncured breach, Axon will refund prepaid amounts on a prorated basis based on the effective
date of termination.
17.2. By Agency. If sufficient funds are not appropriated or otherwise legally available to pay the fees, Agency may
terminate this Agreement. Agency will deliver notice of termination under this section as soon as reasonably
practicable.
17.3. Effect of Termination. Upon termination of this Agreement, Agency rights immediately terminate. Agency
remains responsible for all fees incurred before the effective date of termination. If Agency purchases Axon
Devices for less than the manufacturer’s suggested retail price (“MSRP”) and this Agreement terminates before
the end of the Term, Axon will invoice Agency the difference between the MSRP for Axon Devices received,
including any Spare Axon Devices, and amounts paid towards those Axon Devices. Only if terminating for non-
appropriation, Agency may return Axon Devices to Axon within 30 days of termination. MSRP is the standalone
price of the individual Axon Device at the time of sale. For bundled Axon Devices, MSRP is the standalone
price of all individual components.
18. Confidentiality. “Confidential Information” means nonpublic information designated as confidential or, given the
nature of the information or circumstances surrounding disclosure, should reasonably be understood to be
confidential. Each Party will take reasonable measures to avoid disclosure, dissemination, or unauthorized use of the
other Party’s Confidential Information. Unless required by law, neither Party will disclose the other Party’s Confidential
Information during the Term and for 5 years thereafter. To the extent permissible by law, Axon pricing is Confidential
Information and competition sensitive. If Agency receives a public records request to disclose Axon Confidential
Information, to the extent allowed by law, Agency will provide notice to Axon before disclosure. Axon may publicly
announce information related to this Agreement. The Parties acknowledge that Agency has disclosure obligations
under the California Public Records Act. The Parties also acknowledge that this agreement will be a public record
when approved and is not deemed to be Confidential Information.
19. General.
19.1. Force Majeure. Neither Party will be liable for any delay or failure to perform due to a cause beyond a Party’s
reasonable control.
19.2. Independent Contractors. The Parties are independent contractors. Neither Party has the authority to bind
the other. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary, or
employment relationship between the Parties.
19.3. Third-Party Beneficiaries. There are no third-party beneficiaries under this Agreement.
19.4. Non-Discrimination. Neither Party nor its employees will discriminate against any person based on race;
religion; creed; color; sex; gender identity and expression; pregnancy; childbirth; breastfeeding; medical
conditions related to pregnancy, childbirth, or breastfeeding; sexual orientation; marital status; age; national
origin; ancestry; genetic information; disability; veteran status; or any class protected by local, state, or federal
law.
19.5. Export Compliance. Each Party will comply with all import and export control laws and regulations.
19.6. Assignment. Neither Party may assign this Agreement without the other Party’s prior written consent. Axon
may assign this Agreement, its rights, or obligations without consent: (a) to an affiliate or subsidiary; or (b) for
purposes of financing, merger, acquisition, corporate reorganization, or sale of all or substantially all its assets.
This Agreement is binding upon the Parties respective successors and assigns.
19.7. Waiver. No waiver or delay by either Party in exercising any right under this Agreement constitutes a waiver
of that right.
19.8. Severability. If a court of competent jurisdiction holds any portion of this Agreement invalid or unenforceable,
the remaining portions of this Agreement will remain in effect.
19.9. Survival. The following sections will survive termination: Payment, Warranty, Axon Device Warnings,
Indemnification, IP Rights, and Agency Responsibilities.
19.10. Governing Law. The laws of the state where Agency is physically located, without reference to conflict of law
rules, govern this Agreement and any dispute arising from it. The United Nations Convention for the
DocuSign Envelope ID: CE5B6E3E-7E95-4FA8-AD4F-D95DA4D1C915DocuSign Envelope ID: 9D997D01-FFB9-4701-BC47-9D669FC20C08
Master Services and Purchasing Agreement for Agency
Title: Master Services and Purchasing Agreement between Axon and Agency
Department: Legal
Version: 16.0
Release Date: 1/27/2023 Page 5 of 37
International Sale of Goods does not apply to this Agreement.
19.11. Notices. All notices must be in English. Notices posted on Agency’s Axon Evidence site are effective upon
posting. Notices by email are effective on the sent date of the email. Notices by personal delivery are effective
immediately. Notices to Agency shall be provided to the address on file with Axon. Notices to Axon shall be
provided to Axon Enterprise, Inc., Attn: Legal, 17800 North 85th Street, Scottsdale, Arizona 85255 with a copy
to legal@axon.com.
18.12 Entire Agreement. This Agreement, including the Appendices and any SOW(s), represents the entire
agreement between the Parties. This Agreement supersedes all prior agreements or understandings, whether
written or verbal, regarding the subject matter of this Agreement. This Agreement may only be modified or
amended in a writing signed by the Parties.
Each Party, by and through its respective representative authorized to execute this Agreement, has duly executed and
delivered this Agreement as of the date of signature.
AXON: AGENCY:
Axon Enterprise, Inc. Gilroy Police Department (CA)
Signature:
Signature:
Name: Name: Jimmy Forbis
Title:
Title:
Date:
Date:
Signature:
Name: Andy Faber
Title:
Date:
Signature:
Name: Thai Pham
Title:
Date:
DocuSign Envelope ID: CE5B6E3E-7E95-4FA8-AD4F-D95DA4D1C915
Robert E. Driscoll, Jr.
5/24/2023 | 6:16 PM MST
VP, Assoc. General Counsel
DocuSign Envelope ID: 9D997D01-FFB9-4701-BC47-9D669FC20C08
City Administrator
6/7/2023
Chief of PolicePedro Espinoza
6/7/2023
6/9/2023
City Attorney
City Clerk
6/21/2023
Master Services and Purchasing Agreement for Agency
Title: Master Services and Purchasing Agreement between Axon and Agency
Department: Legal
Version: 16.0
Release Date: 1/27/2023 Page 6 of 37
Axon Cloud Services Terms of Use Appendix
1. Definitions.
a. “Agency Content” is data uploaded into, ingested by, or created in Axon Cloud Services within
Agency’s tenant, including media or multimedia uploaded into Axon Cloud Services by Agency. Agency
Content includes Evidence but excludes Non-Content Data.
b. “Evidence” is media or multimedia uploaded into Axon Evidence as 'evidence' by an Agency. Evidence
is a subset of Agency Content.
c. “Non-Content Data” is data, configuration, and usage information about Agency’s Axon Cloud Services
tenant, Axon Devices and client software, and users that is transmitted or generated when using Axon
Devices. Non-Content Data includes data about users captured during account management and
customer support activities. Non-Content Data does not include Agency Content.
d. “Personal Data” means any information relating to an identified or identifiable natural person. An
identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to
an identifier such as a name, an identification number, location data, an online identifier or to one or
more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity
of that natural person.
2. Access. Upon Axon granting Agency a subscription to Axon Cloud Services, Agency may access and use Axon
Cloud Services to store and manage Agency Content. Agency may not exceed more end users than the Quote
specifies. Axon Air requires an Axon Evidence subscription for each drone operator. For Axon Evidence Lite,
Agency may access and use Axon Evidence only to store and manage TASER CEW and TASER CAM data
(“TASER Data”). Agency may not upload non-TASER Data to Axon Evidence Lite.
3. Agency Owns Agency Content. Agency controls and owns all right, title, and interest in Agency Content. Except
as outlined herein, Axon obtains no interest in Agency Content, and Agency Content is not Axon’s business
records. Agency is solely responsible for uploading, sharing, managing, and deleting Agency Content. Axon will
only have access to Agency Content for the limited purposes set forth herein. Agency agrees to allow Axon
access to Agency Content to (a) perform troubleshooting, maintenance, or diagnostic screenings; and (b) enforce
this Agreement or policies governing use of the Axon products.
4. Security. Axon will implement commercially reasonable and appropriate measures to secure Agency Content
against accidental or unlawful loss, access or disclosure. Axon will maintain a comprehensive information security
program to protect Axon Cloud Services and Agency Content including logical, physical access, vulnerability,
risk, and configuration management; incident monitoring and response; encryption of uploaded digital evidence;
security education; and data protection. Axon agrees to the Federal Bureau of Investigation Criminal Justice
Information Services Security Addendum.
5. Agency Responsibilities. Agency is responsible for (a) ensuring Agency owns Agency Content; (b) ensuring
no Agency Content or Agency end user’s use of Agency Content or Axon Cloud Services violates this Agreement
or applicable laws; and (c) maintaining necessary computer equipment and Internet connections for use of Axon
Cloud Services. If Agency becomes aware of any violation of this Agreement by an end user, Agency will
immediately terminate that end user’s access to Axon Cloud Services.
a. Agency will also maintain the security of end usernames and passwords and security and access by end
users to Agency Content. Agency is responsible for ensuring the configuration and utilization of Axon
Cloud Services meet applicable Agency regulation and standards. Agency may not sell, transfer, or
sublicense access to any other entity or person. Agency shall contact Axon immediately if an
unauthorized party may be using Agency’s account or Agency Content, or if account information is lost
or stolen.
b. To the extent Agency uses the Axon Cloud Services to interact with YouTube®, such use may be
governed by the YouTube Terms of Service, available at
https://www.youtube.com/static?template=terms.
6. Privacy. Agency’s use of Axon Cloud Services is subject to the Axon Cloud Services Privacy Policy, a current
version of which is available at https://www.axon.com/legal/cloud-services-privacy-policy. Agency agrees to allow
Axon access to Non-Content Data from Agency to (a) perform troubleshooting, maintenance, or diagnostic
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Master Services and Purchasing Agreement for Agency
Title: Master Services and Purchasing Agreement between Axon and Agency
Department: Legal
Version: 16.0
Release Date: 1/27/2023 Page 7 of 37
screenings; (b) provide, develop, improve, and support current and future Axon products and related services;
and (c) enforce this Agreement or policies governing the use of Axon products.
7. Axon Body 3 Wi-Fi Positioning. Axon Body 3 cameras offer a feature to enhance location services where
GPS/GNSS signals may not be available, for instance, within buildings or underground. Agency administrators
can manage their choice to use this service within the administrative features of Axon Cloud Services. If Agency
chooses to use this service, Axon must also enable the usage of the feature for Agency’s Axon Cloud Services
tenant. Agency will not see this option with Axon Cloud Services unless Axon has enabled Wi-Fi Positioning for
Agency’s Axon Cloud Services tenant. When Wi-Fi Positioning is enabled by both Axon and Agency, Non-
Content and Personal Data will be sent to Skyhook Holdings, Inc. (“Skyhook”) to facilitate the Wi-Fi Positioning
functionality. Data controlled by Skyhook is outside the scope of the Axon Cloud Services Privacy Policy and is
subject to the Skyhook Services Privacy Policy.
8. Storage. For Axon Unlimited Device Storage subscriptions, Agency may store unlimited data in Agency's Axon
Evidence account only if data originates from Axon Capture or the applicable Axon Device. Axon may charge
Agency additional fees for exceeding purchased storage amounts. Axon may place Agency Content that Agency
has not viewed or accessed for 6 months into archival storage. Agency Content in archival storage will not have
immediate availability and may take up to 24 hours to access.
For Third-Party Unlimited Storage the following restrictions apply: (i) it may only be used in conjunction with a
valid Axon’s Evidence.com user license; (ii) is limited to data of the law enforcement agency that purchased the
Third-Party Unlimited Storage and the Axon’s Evidence.com end user or Agency is prohibited from storing data
for other law enforcement agencies; and (iii) Agency may only upload and store data that is directly related to:
(1) the investigation of, or the prosecution of a crime; (2) common law enforcement activities; or (3) any Agency
Content created by Axon Devices or Evidence.com.
9. Location of Storage. Axon may transfer Agency Content to third-party subcontractors for storage. Axon will
determine the locations of data centers for storage of Agency Content. For United States agencies, Axon will
ensure all Agency Content stored in Axon Cloud Services remains within the United States. Ownership of Agency
Content remains with Agency.
10. Suspension. Axon may temporarily suspend Agency’s or any end user’s right to access or use any portion or all
of Axon Cloud Services immediately upon notice, if Agency or end user’s use of or registration for Axon Cloud
Services may (a) pose a security risk to Axon Cloud Services or any third-party; (b) adversely impact Axon Cloud
Services , the systems, or content of any other customer; (c) subject Axon, Axon’s affiliates, or any third-party to
liability; or (d) be fraudulent. Agency remains responsible for all fees incurred through suspension. Axon will not
delete Agency Content because of suspension, except as specified in this Agreement.
11. Axon Cloud Services Warranty. Axon disclaims any warranties or responsibility for data corruption or errors
before Agency uploads data to Axon Cloud Services. Service Offerings will be subject to the Axon Cloud Services
Service Level Agreement, a current version of which is available at https://www.axon.com/products/axon-
evidence/sla .
12. Axon Records. Axon Records is the software-as-a-service product that is generally available at the time Agency
purchases an OSP 7 bundle. During Agency’s Axon Records Subscription Term, if any, Agency will be entitled
to receive Axon’s Update and Upgrade releases on an if-and-when available basis.
a. The Axon Records Subscription Term will end upon the completion of the Axon Records Subscription
as documented in the Quote, or if purchased as part of an OSP 7 bundle, upon completion of the OSP
7 Term (“Axon Records Subscription”)
b. An “Update” is a generally available release of Axon Records that Axon makes available from time to
time. An “Upgrade” includes (i) new versions of Axon Records that enhance features and functionality,
as solely determined by Axon; and/or (ii) new versions of Axon Records that provide additional features
or perform additional functions. Upgrades exclude new products that Axon introduces and markets as
distinct products or applications.
c. New or additional Axon products and applications, as well as any Axon professional services needed to
configure Axon Records, are not included. If Agency purchases Axon Records as part of a bundled
offering, the Axon Record subscription begins on the later of the (1) start date of that bundled offering,
or (2) date Axon provisions Axon Records to Agency.
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Department: Legal
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d. Users of Axon Records at the agency may upload files to entities (incidents, reports, cases, etc) in Axon
Records with no limit to the number of files and amount of storage. Notwithstanding the foregoing, Axon
may limit usage should the Agency exceed an average rate of 100 GB per user per year of uploaded
files. Axon will not bill for overages.
13. Axon Cloud Services Restrictions. Agency and Agency end users (including employees, contractors, agents,
officers, volunteers, and directors), may not, or may not attempt to:
a. copy, modify, tamper with, repair, or create derivative works of any part of Axon Cloud Services;
b. reverse engineer, disassemble, or decompile Axon Cloud Services or apply any process to derive any
source code included in Axon Cloud Services, or allow others to do the same;
c. access or use Axon Cloud Services with the intent to gain unauthorized access, avoid incurring fees or
exceeding usage limits or quotas;
d. use trade secret information contained in Axon Cloud Services, except as expressly permitted in this
Agreement;
e. access Axon Cloud Services to build a competitive device or service or copy any features, functions, or
graphics of Axon Cloud Services;
f. remove, alter, or obscure any confidentiality or proprietary rights notices (including copyright and
trademark notices) of Axon’s or Axon’s licensors on or within Axon Cloud Services; or
g. use Axon Cloud Services to store or transmit infringing, libelous, or other unlawful or tortious material;
to store or transmit material in violation of third-party privacy rights; or to store or transmit malicious
code.
14. After Termination. Axon will not delete Agency Content for 90 days following termination. There will be no
functionality of Axon Cloud Services during these 90 days other than the ability to retrieve Agency Content.
Agency will not incur additional fees if Agency downloads Agency Content from Axon Cloud Services during this
time. Axon has no obligation to maintain or provide Agency Content after these 90-days and will thereafter, unless
legally prohibited, delete all Agency Content. Upon request, Axon will provide written proof that Axon successfully
deleted and fully removed all Agency Content from Axon Cloud Services.
15. Post-Termination Assistance. Axon will provide Agency with the same post-termination data retrieval
assistance that Axon generally makes available to all customers. Requests for Axon to provide additional
assistance in downloading or transferring Agency Content, including requests for Axon’s data egress service, will
result in additional fees and Axon will not warrant or guarantee data integrity or readability in the external system.
16. U.S. Government Rights. If Agency is a U.S. Federal department or using Axon Cloud Services on behalf
of a U.S. Federal department, Axon Cloud Services is provided as a “commercial item,” “commercial computer
software,” “commercial computer software documentation,” and “technical data”, as defined in the Federal
Acquisition Regulation and Defense Federal Acquisition Regulation Supplement. If Agency is using Axon Cloud
Services on behalf of the U.S. Government and these terms fail to meet the U.S. Government’s needs or are
inconsistent in any respect with federal law, Agency will immediately discontinue use of Axon Cloud Services.
17. Survival. Upon any termination of this Agreement, the following sections in this Appendix will survive: Agency
Owns Agency Content, Privacy, Storage, Axon Cloud Services Warranty, and Axon Cloud Services Restrictions.
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Master Services and Purchasing Agreement for Agency
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Department: Legal
Version: 16.0
Release Date: 1/27/2023 Page 9 of 37
Axon Customer Experience Improvement Program Appendix
1. Axon Customer Experience Improvement Program (ACEIP). The ACEIP is designed to accelerate Axon’s
development of technology, such as building and supporting automated features, to ultimately increase safety within
communities and drive efficiency in public safety. To this end, subject to the limitations on Axon as described below,
Axon, where allowed by law, may make limited use of Agency Content from all of its customers, to provide, develop,
improve, and support current and future Axon products (collectively, “ACEIP Purposes”). However, at all times, Axon
will comply with its obligations pursuant to the Axon Cloud Services Terms of Use Appendix to maintain a
comprehensive data security program (including compliance with the CJIS Security Policy for Criminal Justice
Information), privacy program, and data governance policy, including high industry standards of de-identifying
Personal Data, to enforce its security and privacy obligations for the ACEIP. ACEIP has 2 tiers of participation, Tier
1 and Tier 2. By default, Agency will be a participant in ACEIP Tier 1. If Agency does not want to participate in ACEIP
Tier 1, Agency can revoke its consent at any time. If Agency wants to participate in Tier 2, as detailed below, Agency
can check the ACEIP Tier 2 box below. If Agency does not want to participate in ACEIP Tier 2, Agency should leave
box unchecked. At any time, Agency may revoke its consent to ACEIP Tier 1, Tier 2, or both Tiers.
2. ACEIP Tier 1.
2.1. When Axon uses Agency Content for the ACEIP Purposes, Axon will extract from Agency Content and may
store separately copies of certain segments or elements of the Agency Content (collectively, “ACEIP
Content”). When extracting ACEIP Content, Axon will use commercially reasonable efforts to aggregate,
transform or de-identify Agency Content so that the extracted ACEIP Content is no longer reasonably
capable of being associated with, or could reasonably be linked directly or indirectly to a particular
individual (“Privacy Preserving Technique(s)”). For illustrative purposes, some examples are described
in footnote 11. For clarity, ACEIP Content will still be linked indirectly, with an attribution, to the Agency
from which it was extracted. This attribution will be stored separately from the data itself, but is necessary
for and will be solely used to enable Axon to identify and delete all ACEIP Content upon Agency request.
Once de-identified, ACEIP Content may then be further modified, analyzed, and used to create derivative
works. At any time, Agency may revoke the consent granted herein to Axon to access and use Agency
Content for ACEIP Purposes. Within 30 days of receiving the Agency’s request, Axon will no longer
access or use Agency Content for ACEIP Purposes and will delete any and all ACEIP Content. Axon will
also delete any derivative works which may reasonably be capable of being associated with, or could
reasonably be linked directly or indirectly to Agency. In addition, if Axon uses Agency Content for the
ACEIP Purposes, upon request, Axon will make available to Agency a list of the specific type of Agency
Content being used to generate ACEIP Content, the purpose of such use, and the retention, privacy
preserving extraction technique, and relevant data protection practices applicable to the Agency Content
or ACEIP Content (“Use Case”). From time to time, Axon may develop and deploy new Use Cases. At
least 30 days prior to authorizing the deployment of any new Use Case, Axon will provide Agency notice
(by updating the list of Use Case at https://www.axon.com/aceip and providing Agency with a mechanism
to obtain notice of that update or another commercially reasonable method to Agency designated contact)
(“New Use Case”).
2.2. Expiration of ACEIP Tier 1. Agency consent granted herein, will expire upon termination of the
Agreement. In accordance with section 1.1.1, within 30 days of receiving the Agency’s request, Axon will
no longer access or use Agency Content for ACEIP Purposes and will delete ACEIP Content. Axon will
also delete any derivative works which may reasonably be capable of being associated with, or could
reasonably be linked directly or indirectly to Agency.
1 For example; (a) when extracting specific text to improve automated transcription capabilities, text that could be used to directly identify
a particular individual would not be extracted, and extracted text would be disassociated from identifying metadata of any speakers, and
the extracted text would be split into individual words and aggregated with other data sources (including publicly available data) to
remove any reasonable ability to link any specific text directly or indirectly back to a particular individual; (b) when extracting license
plate data to improve Automated License Plate Recognition (ALPR) capabilities, individual license plate characters would be extracted
and disassociated from each other so a complete plate could not be reconstituted, and all association to other elements of the source
video, such as the vehicle, location, time, and the surrounding environment would also be removed; (c) when extracting audio of potential
acoustic events (such as glass breaking or gun shots), very short segments (<1 second) of audio that only contains the likely acoustic
events would be extracted and all human utterances would be removed.
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Master Services and Purchasing Agreement for Agency
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Department: Legal
Version: 16.0
Release Date: 1/27/2023 Page 10 of 37
3. ACEIP Tier 2. In addition to ACEIP Tier 1, if Agency wants to help further improve Axon’s services, Agency may
choose to participate in Tier 2 of the ACEIP. ACEIP Tier 2 grants Axon certain additional rights to use Agency
Content, in addition to those set forth in Tier 1 above, without the guaranteed deployment of a Privacy
Preserving Technique to enable product development, improvement, and support that cannot be accomplished
with aggregated, transformed or de-identified data.
☐ Check this box if Agency wants to help further improve Axon’s services by participating in ACEIP Tier 2 in addition to
Tier 1. Axon will not enroll Agency into ACEIP Tier 2 until Axon and Agency agree to terms in writing providing for such
participation in ACEIP Tier 2.
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Master Services and Purchasing Agreement for Agency
Title: Master Services and Purchasing Agreement between Axon and Agency
Department: Legal
Version: 16.0
Release Date: 1/27/2023 Page 11 of 37
Professional Services Appendix
If any of the Professional Services specified below are included on the Quote, this Appendix applies.
1. Utilization of Services. Agency must use professional services as outlined in the Quote and this Appendix within
6 months of the Effective Date.
2. Axon Full Service (Axon Full Service). Axon Full Service includes advance remote project planning and
configuration support and up to 4 consecutive days of on-site service and a professional services manager to
work with Agency to assess Agency’s deployment and determine which on-site services are appropriate. If
Agency requires more than 4 consecutive on-site days, Agency must purchase additional days. Axon Full
Service options include:
System set up and configuration
• Instructor-led setup of Axon View on smartphones (if applicable)
• Configure categories and custom roles based on Agency need
• Register cameras to Agency domain
• Troubleshoot IT issues with Axon Evidence and Axon Dock (“Dock”) access
• One on-site session included
Dock configuration
• Work with Agency to decide the ideal location of Docks and set configurations on Dock
• Authenticate Dock with Axon Evidence using admin credentials from Agency
• On-site assistance, not to include physical mounting of docks
Best practice implementation planning session
• Provide considerations for the establishment of video policy and system operations best practices based
on Axon’s observations with other agencies
• Discuss the importance of entering metadata in the field for organization purposes and other best
practices for digital data management
• Provide referrals of other agencies using the Axon camera devices and Axon Evidence
• Recommend rollout plan based on review of shift schedules
System Admin and troubleshooting training sessions
Step-by-step explanation and assistance for Agency’s configuration of security, roles & permissions, categories &
retention, and other specific settings for Axon Evidence
Axon instructor training (Train the Trainer)
Training for Agency’s in-house instructors who can support Agency’s Axon camera and Axon Evidence training
needs after Axon has fulfilled its contractual on-site obligations
Evidence sharing training
Tailored workflow instruction for Investigative Units on sharing Cases and Evidence with local prosecuting
agencies
End user go-live training and support sessions
• Assistance with device set up and configuration
• Training on device use, Axon Evidence, and Evidence Sync
Implementation document packet
Axon Evidence administrator guides, camera implementation guides, network setup guide, sample policies, and
categories & roles guide
Post go-live review
3. Body-Worn Camera Starter Service (Axon Starter). Axon Starter includes advance remote project planning
and configuration support and one day of on-site Services and a professional services manager to work closely
with Agency to assess Agency’s deployment and determine which Services are appropriate. If Agency requires
more than 1 day of on-site Services, Agency must purchase additional on-site Services. The Axon Starter
options include:
System set up and configuration (Remote Support)
• Instructor-led setup of Axon View on smartphones (if applicable)
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• Configure categories & custom roles based on Agency need
• Troubleshoot IT issues with Axon Evidence and Axon Dock (“Dock”) access
/Dock configuration
• Work with Agency to decide the ideal location of Dock setup and set configurations on Dock
• Authenticate Dock with Axon Evidence using “Administrator” credentials from Agency
• Does not include physical mounting of docks
Axon instructor training (Train the Trainer)
Training for Agency’s in-house instructors who can support Agency’s Axon camera and Axon Evidence training
needs after Axon’s has fulfilled its contracted on-site obligations
End user go-live training and support sessions
• Assistance with device set up and configuration
• Training on device use, Axon Evidence, and Evidence Sync
Implementation document packet
Axon Evidence administrator guides, camera implementation guides, network setup guide, sample policies, and
categories & roles guide
4. Body-Worn Camera Virtual 1-Day Service (Axon Virtual). Axon Virtual includes all items in the BWC Starter
Service Package, except one day of on-site services.
5. CEW Services Packages. CEW Services Packages are detailed below:
System set up and configuration
• Configure Axon Evidence categories & custom roles based on Agency need.
• Troubleshoot IT issues with Axon Evidence.
• Register users and assign roles in Axon Evidence.
• For the CEW Full Service Package: On-site assistance included
• For the CEW Starter Package: Virtual assistance included
Dedicated Project Manager
Assignment of specific Axon representative for all aspects of planning the rollout (Project Manager). Ideally, Project
Manager will be assigned to Agency 4–6 weeks before rollout
Best practice implementation planning session to include:
• Provide considerations for the establishment of CEW policy and system operations best practices based
on Axon’s observations with other agencies
• Discuss the importance of entering metadata and best practices for digital data management
• Provide referrals to other agencies using TASER CEWs and Axon Evidence
• For the CEW Full Service Package: On-site assistance included
• For the CEW Starter Package: Virtual assistance included
System Admin and troubleshooting training sessions
On-site sessions providing a step-by-step explanation and assistance for Agency’s configuration of security, roles
& permissions, categories & retention, and other specific settings for Axon Evidence
Axon Evidence Instructor training
• Provide training on the Axon Evidence to educate instructors who can support Agency’s subsequent Axon
Evidence training needs.
• For the CEW Full Service Package: Training for up to 3 individuals at Agency
• For the CEW Starter Package: Training for up to 1 individual at Agency
TASER CEW inspection and device assignment
Axon’s on-site professional services team will perform functions check on all new TASER CEW Smart weapons
and assign them to a user on Axon Evidence.
Post go-live review
For the CEW Full Service Package: On-site assistance included.
For the CEW Starter Package: Virtual assistance included.
6. Smart Weapon Transition Service. The Smart Weapon Transition Service includes:
Archival of CEW Firing Logs
Axon’s on-site professional services team will upload CEW firing logs to Axon Evidence from all TASER CEW
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Smart Weapons that Agency is replacing with newer Smart Weapon models.
Return of Old Weapons
Axon’s on-site professional service team will ship all old weapons back to Axon’s headquarters.
Axon will provide Agency with a Certificate of Destruction
*Note: CEW Full Service packages for TASER 7 include Smart Weapon Transition Service instead of 1-Day Device
Specific Instructor Course.
7. Signal Sidearm Installation Service. If Agency purchases Signal Sidearm Installation Service, Axon will provide
one day of on-site Services and one professional services manager and will cover the installation of up 100
Signal Sidearm devices per package purchased. Agency is responsible for providing an appropriate work area
and ensuring all holsters that will have Signal Sidearm installed onto them are available on the agreed-upon
installation date(s). Installation includes:
Removal of existing connection screws that affix a holster to a holster mount
Proper placement of the Signal Sidearm Mounting Plate between the holster and the mount
Reattachment of the holster to the mount using appropriate screws
Functional testing of Signal Sidearm device
8. Out of Scope Services. Axon is only responsible to perform the professional services described in the Quote
and this Appendix. Any additional professional services are out of scope. The Parties must document scope
changes in a written and signed change order. Changes may require an equitable adjustment in the charges or
schedule.
9. Delivery of Services. Axon personnel will work Monday through Friday, 8:30 a.m. to 5:30 p.m., except holidays.
Axon will perform all on-site tasks over a consecutive timeframe. Axon will not charge Agency travel time by
Axon personnel to Agency premises as work hours.
10. Access Computer Systems to Perform Services. Agency authorizes Axon to access relevant Agency
computers and networks, solely for performing the Services. Axon will work to identify as soon as reasonably
practicable resources and information Axon expects to use and will provide an initial itemized list to Agency.
Agency is responsible for and assumes the risk of any problems, delays, losses, claims, or expenses resulting
from the content, accuracy, completeness, and consistency of all data, materials, and information supplied by
Agency.
11. Site Preparation. Axon will provide a hardcopy or digital copy of current user documentation for the Axon
Devices (“User Documentation”). User Documentation will include all required environmental specifications
for the professional Services and Axon Devices to operate per the Axon Device User Documentation. Before
installation of Axon Devices (whether performed by Agency or Axon), Agency must prepare the location(s)
where Axon Devices are to be installed (“Installation Site”) per the environmental specifications in the Axon
Device User Documentation. Following installation, Agency must maintain the Installation Site per the
environmental specifications. If Axon modifies Axon Device User Documentation for any Axon Devices under
this Agreement, Axon will provide the update to Agency when Axon generally releases it
12. Acceptance. When Axon completes professional Services, Axon will present an acceptance form (“Acceptance
Form”) to Agency. Agency will sign the Acceptance Form acknowledging completion. If Agency reasonably
believes Axon did not complete the professional Services in substantial conformance with this Agreement,
Agency must notify Axon in writing of the specific reasons for rejection within 7 calendar days from delivery of
the Acceptance Form. Axon will address the issues and re-present the Acceptance Form for signature. If Axon
does not receive the signed Acceptance Form or written notification of reasons for rejection within 7 calendar
days of delivery of the Acceptance Form, Axon will deem Agency to have accepted the professional Services.
13. Agency Network. For work performed by Axon transiting or making use of Agency’s network, Agency is solely
responsible for maintenance and functionality of the network. In no event will Axon be liable for loss, damage,
or corruption of Agency’s network from any cause.
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Master Services and Purchasing Agreement for Agency
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Department: Legal
Version: 16.0
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Te chnology Assurance Plan Appendix
If Technology Assurance Plan (“TAP ”) or a bundle including TAP is on the Quote, this appendix applies.
1.TAP Warranty. The TAP warranty is an extended warranty that starts at the end of the 1-year hardware limited
warranty.
2.Officer Safety Plan. If Agency purchases an Officer Safety Plan (“OSP”), Agency will receive the deliverables detailed
in the Quote. Agency must accept delivery of the TASER CEW and accessories as soon as available from Axon.
3.OSP 7 Term. OSP 7 begins on the date specified in the Quote (“OSP 7 Term”).
4.TAP BWC Upgrade. If Agency has no outstanding payment obligations and purchased TAP, Axon will provide Agency
a new Axon body-worn camera (“BWC Upgrade”) as scheduled in the Quote. If Agency purchased TAP Axon will
provide a BWC Upgrade that is the same or like Axon Device, at Axon’s option. Axon makes no guarantee the BWC
Upgrade will utilize the same accessories or Axon Dock.
5.TAP Dock Upgrade. If Agency has no outstanding payment obligations and purchased TAP, Axon will provide Agency
a new Axon Dock as scheduled in the Quote (“Dock Upgrade”). Accessories associated with any Dock Upgrades
are subject to change at Axon discretion. Dock Upgrades will only include a new Axon Dock bay configuration unless
a new Axon Dock core is required for BWC compatibility. If Agency originally purchased a single-bay Axon Dock, the
Dock Upgrade will be a single-bay Axon Dock model that is the same or like Axon Device, at Axon’s option. If Agency
originally purchased a multi-bay Axon Dock, the Dock Upgrade will be a multi-bay Axon Dock that is the same or like
Axon Device, at Axon’s option.
6.Upgrade Delay. Axon may ship the BWC and Dock Upgrades as scheduled in the Quote without prior confirmation
from Agency unless the Parties agree in writing otherwise at least 90 days in advance. Axon may ship the final BWC
and Dock Upgrade as scheduled in the Quote 60 days before the end of the Subscription Term without prior
confirmation from Agency.
7.Upgrade Change. If Agency wants to upgrade Axon Device models from the current Axon Device to an upgraded
Axon Device, Agency must pay the price difference between the MSRP for the current Axon Device and the MSRP
for the upgraded Axon Device. If the model Agency desires has an MSRP less than the MSRP of the offered BWC
Upgrade or Dock Upgrade, Axon will not provide a refund. The MSRP is the MSRP in effect at the time of the upgrade.
8.Return of Original Axon Device. Within 30 days of receiving a BWC or Dock Upgrade, Agency must return the
original Axon Devices to Axon or destroy the Axon Devices and provide a certificate of destruction to Axon including
serial numbers for the destroyed Axon Devices. If Agency does not return or destroy the Axon Devices, Axon will
deactivate the serial numbers for the Axon Devices received by Agency.
9.Termination. If Agency’s payment for TAP, OSP, or Axon Evidence is more than 30 days past due, Axon may
terminate TAP or OSP. Once TAP or OSP terminates for any reason:
9.1. TAP and OSP coverage terminate as of the date of termination and no refunds will be given.
9.2. Axon will not and has no obligation to provide the Upgrade Models.
9.3. Agency must make any missed payments due to the termination before Agency may purchase any future TAP
or OSP.
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Department: Legal
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Release Date: 1/27/2023 Page 15 of 37
TASER 7 Appendix
This TASER 7 Appendix applies to Agency’s TASER 7, OSP 7, or OSP 7 Plus purchase from Axon, if applicable.
1. Duty Cartridge Replenishment Plan. If the Quote includes “Duty Cartridge Replenishment Plan”, Agency must
purchase the plan for each CEW user. A CEW user includes officers that use a CEW in the line of duty and those that
only use a CEW for training. Agency may not resell cartridges received. Axon will only replace cartridges used in the
line of duty.
2. Training. If the Quote includes a training voucher, Agency must use the voucher within 1 year of issuance, or the
voucher will be void. Axon will issue Agency a voucher annually beginning on the start of the TASER Subscription
Term . The voucher has no cash value. Agency cannot exchange it for another device or service. Unless stated in the
Quote, the voucher does not include travel expenses and will be Agency’s responsibility. If the Quote includes Axon
Online Training or Virtual Reality Content Empathy Development for Autism/Schizophrenia (collectively, “Training
Content”), Agency may access Training Content. Axon will deliver all Training Content electronically.
3. TASER Upgrade. If Agency purchases Axon’s 10-year certification program for Axon’s latest version of its TASER
energy weapon (“Certification Program”) and has no outstanding payment obligations as of the beginning of the 6th
year of the Certification Program, Agency will qualify for an upgrade to any subsequent version of the Certification
Program (“CEW Upgrade”). Agency will receive the CEW Upgrade at no additional cost, only to the extent such
subsequent version of the Certification Program includes the same products or features as the Certification Program
purchased by Agency. If Agency wants to upgrade to a Certification Program that includes additional products or
features, Agency will pay the additional cost associated with such products and features. For the avoidance of doubt,
Agency is not required to upgrade to any subsequent version of the Certification Program. Axon may ship the CEW
Upgrade as scheduled in the Quote without prior confirmation from agency unless the Parties agree in writing
otherwise at least 90 days in advance. If necessary to maintain compatibility among Axon Devices, within 30 days of
receiving the CEW Upgrade, Agency must, if requested by Axon, return all hardware and related accessories received
in connection with the Certification Program to Axon. In such event, Agency must ship batteries via ground shipping
or in accordance with federal regulations in place at the time of the return. Axon will pay shipping costs for the return
if Agency uses Axon’s RMA process.
4. Extended Warranty. If the Quote includes an extended warranty, the extended warranty coverage period warranty
will be for a 5-year term, which includes the hardware manufacturer’s warranty plus the 4-year extended term.
5. Trade-in. If the Quote contains a discount on CEW-related line items, including items related to OSP, then that
discount may only be applied as a trade-in credit, and Agency must return used hardware and accessories associated
with the discount (“Trade -In Units”) to Axon. Agency must ship batteries via ground shipping. Axon will pay shipping
costs of the return. If Axon does not receive Trade-In Units within the timeframe below, Axon will invoice Agency the
value of the trade-in credit. Agency may not destroy Trade-In Units and receive a trade-in credit.
Agency Size Days to Return from Start Date of TASER 7 Subscription
Less than 100 officers 30 days
100 to 499 officers 90 days
500+ officers 180 days
6. TASER 7 Subscription Term. The TASER 7 Subscription Term for a standalone TASER 7 purchase begins on
shipment of the TASER 7 hardware. The TASER 7 Subscription Term for OSP 7 begins on the OSP 7 Start date.
7. Access Rights. Upon Axon granting Agency a TASER 7 Axon Evidence subscription, Agency may access and
use Axon Evidence for the storage and management of data from TASER 7 CEW devices during the TASER 7
Subscription Term. Agency may not exceed the number of end users than the Quote specifies.
8. Privacy. Axon will not disclose Agency Content or any information about Agency except as compelled by a court
or administrative body or required by any law or regulation. Axon will give notice if any disclosure request is
received for Agency Content, so Agency may file an objection with the court or administrative body.
9. Termination. If payment for TASER 7 is more than 30 days past due, Axon may terminate Agency’s TASER 7 plan
by notifying Agency. Upon termination for any reason, then as of the date of termination:
9.1. TASER 7 extended warranties and access to Training Content will terminate. No refunds will be given.
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9.2. Axon will invoice Agency the remaining MSRP for TASER 7 products received before termination. If terminating
for non-appropriations, Axon will not invoice Agency if Agency returns the CEW, rechargeable battery, holster,
dock, core, training suits, and unused cartridges to Axon within 30 days of the date of termination.
9.3. Agency will be responsible for payment of any missed payments due to the termination before being allowed
to purchase any future TASER 7 plan.
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Axon Auto-Tagging Appendix
If Auto-Tagging is included on the Quote, this Appendix applies.
1. Scope. Axon Auto-Tagging consists of the development of a module to allow Axon Evidence to interact with Agency’s
Computer-Aided Dispatch (“CAD”) or Records Management Systems (“RMS”). This allows end users to auto-
populate Axon video meta-data with a case ID, category, and location-based on data maintained in Agency’s CAD or
RMS.
2. Support. For thirty days after completing Auto-Tagging Services, Axon will provide up to 5 hours of remote support
at no additional charge. Axon will provide free support due to a change in Axon Evidence, so long as long as Agency
maintains an Axon Evidence and Auto-Tagging subscription. Axon will not provide support if a change is required
because Agency changes its CAD or RMS.
3. Changes. Axon is only responsible to perform the Services in this Appendix. Any additional Services are out of
scope. The Parties must document scope changes in a written and signed change order. Changes may require
an equitable adjustment in fees or schedule.
4. Agency Responsibilities. Axon’s performance of Auto-Tagging Services requires Agency to:
4.1. Make available relevant systems, including Agency’s current CAD or RMS, for assessment by Axon
(including remote access if possible);
4.2. Make required modifications, upgrades or alterations to Agency’s hardware, facilities, systems and
networks related to Axon’s performance of Auto-Tagging Services;
4.3. Provide access to the premises where Axon is performing Auto-Tagging Services, subject to Agency
safety and security restrictions, and allow Axon to enter and exit the premises with laptops and materials
needed to perform Auto-Tagging Services;
4.4. Provide all infrastructure and software information (TCP/IP addresses, node names, network
configuration) necessary for Axon to provide Auto-Tagging Services;
4.5. Promptly install and implement any software updates provided by Axon;
4.6. Ensure that all appropriate data backups are performed;
4.7. Provide assistance, participation, and approvals in testing Auto-Tagging Services;
4.8. Provide Axon with remote access to Agency’s Axon Evidence account when required;
4.9. Notify Axon of any network or machine maintenance that may impact the performance of the module at
Agency; and
4.10. Ensure reasonable availability of knowledgeable staff and personnel to provide timely, accurate, complete,
and up-to-date documentation and information to Axon.
5. Access to Systems. Agency authorizes Axon to access Agency’s relevant computers, network systems, and
CAD or RMS solely for performing Auto-Tagging Services. Axon will work diligently to identify as soon as
reasonably practicable resources and information Axon expects to use and will provide an initial list to Agency.
Agency is responsible for and assumes the risk of any problems, delays, losses, claims, or expenses resulting
from the content, accuracy, completeness, and consistency of all data, materials, and information supplied by
Agency.
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Release Date: 1/27/2023 Page 18 of 37
Axon Fleet Appendix
If Axon Fleet is included on the Quote, this Appendix applies.
1. Agency Responsibilities. Agency must ensure its infrastructure and vehicles adhere to the minimum requirements
to operate Axon Fleet 2 or Axon Fleet 3 (collectively, “Axon Fleet”) as established by Axon during the qualifier call
and on-site assessment at Agency and in any technical qualifying questions. If Agency’s representations are
inaccurate, the Quote is subject to change.
2. Cradlepoint. If Agency purchases Cradlepoint Enterprise Cloud Manager, Agency will comply with Cradlepoint’s end
user license agreement. The term of the Cradlepoint license may differ from the Axon Evidence Subscription. If
Agency requires Cradlepoint support, Agency will contact Cradlepoint directly.
3. Third-party Installer. Axon will not be liable for the failure of Axon Fleet hardware to operate per specifications if
such failure results from installation not performed by, or as directed by Axon.
4. Wireless Offload Server.
4.1. License Grant. Axon grants Agency a non-exclusive, royalty-free, worldwide, perpetual license to use
Wireless Offload Server (“WOS”). “Use” means storing, loading, installing, or executing WOS solely for
data communication with Axon Devices for the number of licenses purchased. The WOS term begins
upon the start of the Axon Evidence Subscription.
4.2. Restrictions. Agency may not: (a) modify, alter, tamper with, repair, or create derivative works of WOS;
(b) reverse engineer, disassemble, or decompile WOS, apply any process to derive the source code of
WOS, or allow others to do so; (c) access or use WOS to avoid incurring fees or exceeding usage limits;
(d) copy WOS in whole or part; (e) use trade secret information contained in WOS; (f) resell, rent, loan or
sublicense WOS; (g) access WOS to build a competitive device or service or copy any features, functions
or graphics of WOS; or (h) remove, alter or obscure any confidentiality or proprietary rights notices
(including copyright and trademark notices) of Axon or Axon’s licensors on or within WOS.
4.3. Updates. If Agency purchases WOS maintenance, Axon will make updates and error corrections to WOS
(“WOS Updates”) available electronically via the Internet or media as determined by Axon. Agency is
responsible for establishing and maintaining adequate Internet access to receive WOS Updates and
maintaining computer equipment necessary for use of WOS. The Quote will detail the maintenance term.
4.4. WOS Support. Upon request by Axon, Agency will provide Axon with access to Agency’s store and
forward servers solely for troubleshooting and maintenance.
5. Axon Vehicle Software.
5.1. License Grant. Axon grants Agency a non-exclusive, royalty-free, worldwide, perpetual license to use
ViewXL or Dashboard (collectively, “Axon Vehicle Software”.) “Use” means storing, loading, installing, or
executing Axon Vehicle Software solely for data communication with Axon Devices. The Axon Vehicle
Software term begins upon the start of the Axon Evidence Subscription.
5.2. Restrictions. Agency may not: (a) modify, alter, tamper with, repair, or create derivative works of Axon Vehicle
Software; (b) reverse engineer, disassemble, or decompile Axon Vehicle Software, apply any process to derive
the source code of Axon Vehicle Software, or allow others to do so; (c) access or use Axon Vehicle Software
to avoid incurring fees or exceeding usage limits; (d) copy Axon Vehicle Software in whole or part; (e) use trade
secret information contained in Axon Vehicle Software; (f) resell, rent, loan or sublicense Axon Vehicle
Software; (g) access Axon Vehicle Software to build a competitive device or service or copy any features,
functions or graphics of Axon Vehicle Software; or (h) remove, alter or obscure any confidentiality or proprietary
rights notices (including copyright and trademark notices) of Axon or Axon’s licensors on or within Axon Vehicle
Software.
6. Acceptance Checklist. If Axon provides services to Agency pursuant to any statement of work in connection with
Axon Fleet, within 7 days of the date on which Agency retrieves Agency's vehicle(s) from the Axon installer, said
vehicle having been installed and configured with tested and fully and properly operational in-car hardware and
software identified above, Agency will receive a Professional Services Acceptance Checklist to submit to Axon
indicating acceptance or denial of said deliverables.
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7. Axon Fleet Upgrade. If Agency has no outstanding payment obligations and has purchased the “Fleet Technology
Assurance Plan” (Fleet TAP), Axon will provide Agency with the same or like model of Fleet hardware (“Axon Fleet
Upgrade”) as schedule on the Quote.
7.1. If Agency would like to change models for the Axon Fleet Upgrade, Agency must pay the difference
between the MSRP for the offered Axon Fleet Upgrade and the MSRP for the model desired. The MSRP
is the MSRP in effect at the time of the upgrade. Agency is responsible for the removal of previously
installed hardware and installation of the Axon Fleet Upgrade.
7.2. Within 30 days of receiving the Axon Fleet Upgrade, Agency must return the original Axon Devices to Axon
or destroy the Axon Devices and provide a certificate of destruction to Axon, including serial numbers of
the destroyed Axon Devices. If Agency does not destroy or return the Axon Devices to Axon, Axon will
deactivate the serial numbers for the Axon Devices received by Agency.
8. Axon Fleet Termination. Axon may terminate Agency’s Fleet subscription for non-payment. Upon any termination:
8.1. Axon Fleet subscription coverage terminates, and no refunds will be given.
8.2. Axon will not and has no obligation to provide the Axon Fleet Upgrade.
8.3. Agency will be responsible for payment of any missed payments due to the termination before being
allowed to purchase any future Fleet TAP.
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Axon Respond Appendix
This Axon Respond Appendix applies to both Axon Respond and Axon Respond Plus, if either is included on the Quote.
1. Axon Respond Subscription Term. If Agency purchases Axon Respond as part of a bundled offering, the Axon
Respond subscription begins on the later of the (1) start date of that bundled offering, or (2) date Axon provisions
Axon Respond to Agency. If Agency purchases Axon Respond as a standalone, the Axon Respond subscription
begins the later of the (1) date Axon provisions Axon Respond to Agency, or (2) first day of the month following the
Effective Date. The Axon Respond subscription term will end upon the completion of the Axon Evidence
Subscription associated with Axon Respond.
2. Scope of Axon Respond. The scope of Axon Respond is to assist Agency with real-time situational awareness
during critical incidents to improve officer safety, effectiveness, and awareness. In the event Agency uses Axon
Respond outside this scope, Axon may initiate good-faith discussions with Agency on upgrading Agency’s Axon
Respond to better meet Agency’s needs.
3. Axon Body 3 LTE Requirements. Axon Respond is only available and usable with an LTE enabled body-worn
camera. Axon is not liable if Agency utilizes the LTE device outside of the coverage area or if the LTE carrier is
unavailable. LTE coverage is only available in the United States, including any U.S. territories. Axon may utilize
a carrier of Axon’s choice to provide LTE service. Axon may change LTE carriers during the Term without
Agency’s consent.
4. Axon Fleet 3 LTE Requirements. Axon Respond is only available and usable with a Fleet 3 system configured
with LTE modem and service. Agency is responsible for providing LTE service for the modem. Coverage and
availability of LTE service is subject to Agency’s LTE carrier.
5. Axon Respond Service Limitations. Agency acknowledges that LTE service is made available only within the
operating range of the networks. Service may be temporarily refused, interrupted, or limited because of: (a) facilities
limitations; (b) transmission limitations caused by atmospheric, terrain, other natural or artificial conditions adversely
affecting transmission, weak batteries, system overcapacity, movement outside a service area or gaps in coverage
in a service area and other causes reasonably outside of the carrier’s control such as intentional or negligent acts of
third parties that damage or impair the network or disrupt service; or (c) equipment modifications, upgrades,
relocations, repairs, and other similar activities necessary for the proper or improved operation of service.
5.1. With regard to Axon Body 3, Partner networks are made available as-is and the carrier makes no
warranties or representations as to the availability or quality of roaming service provided by carrier
partners, and the carrier will not be liable in any capacity for any errors, outages, or failures of carrier
partner networks. Agency expressly understands and agrees that it has no contractual relationship
whatsoever with the underlying wireless service provider or its affiliates or contractors and Agency is not
a third-party beneficiary of any agreement between Axon and the underlying carrier.
6. Termination. Upon termination of this Agreement, or if Agency stops paying for Axon Respond or bundles that
include Axon Respond, Axon will end Axon Respond services, including any Axon-provided LTE service.
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Add-on Services Appendix
This Appendix applies if Axon Citizen for Communities, Axon Redaction Assistant, and/or Axon Performance are included
on the Quote.
1. Subscription Term. If Agency purchases Axon Citizen for Communities, Axon Redaction Assistant, or Axon
Performance as part of OSP 7, the subscription begins on the later of the (1) start date of the OSP 7 Term, or
(2) date Axon provisions Axon Citizen for Communities, Axon Redaction Assistant, or Axon Performance to
Agency.
1.1. If Agency purchases Axon Citizen for Communities, Axon Redaction Assistant, or Axon Performance as
a standalone, the subscription begins the later of the (1) date Axon provisions Axon Citizen for
Communities, Axon Redaction Assistant, or Axon Performance to Agency, or (2) first day of the month
following the Effective Date.
1.2. The subscription term will end upon the completion of the Axon Evidence Subscription associated with the add-
on.
2. Axon Citizen Storage. For Axon Citizen, Agency may store an unlimited amount of data submitted through the
public portal (“Portal Content”), within Agency’s Axon Evidence instance. The post-termination provisions
outlined in the Axon Cloud Services Terms of Use Appendix also apply to Portal Content.
3. Performance Auto-Tagging Data. In order to provide some features of Axon Performance to Agency, Axon will
need to store call for service data from Agency’s CAD or RMS.
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Axon Auto-Transcribe Appendix
This Appendix applies if Axon Auto-Transcribe is included on the Quote.
1. Subscription Term. If Agency purchases Axon Auto-Transcribe as part of a bundle or Axon Cloud Services
subscription, the subscription begins on the later of the (1) start date of the bundle or Axon Cloud Services
license term, or (2) date Axon provisions Axon Auto-Transcribe to Agency. If Agency purchases Axon Auto-
Transcribe minutes as a standalone, the subscription begins on the date Axon provisions Axon Auto-Transcribe
to Agency.
1.1. If Agency cancels Auto-Transcribe services, any amounts owed by the Parties will be based on the amount of
time passed under the annual subscription, rather than on the number of minutes used, regardless of usage.
2. Auto-Transcribe A-La-Carte Minutes. Upon Axon granting Agency a set number of minutes, Agency may utilize
Axon Auto-Transcribe, subject to the number of minutes allowed on the Quote. Agency will not have the ability
to roll over unused minutes to future Auto-Transcribe terms. Axon may charge Agency additional fees for
exceeding the number of purchased minutes. Axon Auto-Transcribe minutes expire one year after being
provisioned to Agency by Axon.
3. Axon Unlimited Transcribe. Upon Axon granting Agency an Unlimited Transcribe subscription to Axon Auto-
Transcribe, Agency may utilize Axon Auto-Transcribe with no limit on the number of minutes. Unlimited
Transcribe includes automatic transcription of all Axon BWC and Axon Capture footage. With regard to Axon
Interview Room, Axon Fleet, Axon Citizen, or third-party transcription, transcription must be requested on
demand. Notwithstanding the foregoing, Axon may limit usage after 5,000 minutes per user per month for
multiple months in a row. Axon will not bill for overages.
4. Warranty. Axon disclaims all warranties, express or implied, for Axon Auto-Transcribe.
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Axon Virtual Reality Content Terms of Use Appendix
If Virtual Reality is included on the Quote, this Appendix applies.
1. Term. The Quote will detail the products and license duration, as applicable, of the goods, services, and software,
and contents thereof, provided by Axon to Agency related to virtual reality (collectively, “Virtual Reality Media”).
2. Headsets. Agency may purchase additional virtual reality headsets from Axon. In the event Agency decides to
purchase additional virtual reality headsets for use with Virtual Reality Media, Agency must purchase those headsets
from Axon.
3. License Restrictions. All licenses will immediately terminate if Agency does not comply with any term of this
Agreement. If Agency utilizes more users than stated in this Agreement, Agency must purchase additional Virtual
Reality Media licenses from Axon. Agency may not use Virtual Reality Media for any purpose other than as expressly
permitted by this Agreement. Agency may not:
3.1. modify, tamper with, repair, or otherwise create derivative works of Virtual Reality Media;
3.2. reverse engineer, disassemble, or decompile Virtual Reality Media or apply any process to derive the source
code of Virtual Reality Media, or allow others to do the same;
3.3. copy Virtual Reality Media in whole or part, except as expressly permitted in this Agreement;
3.4. use trade secret information contained in Virtual Reality Media;
3.5. resell, rent, loan or sublicense Virtual Reality Media;
3.6. access Virtual Reality Media to build a competitive device or service or copy any features, functions, or graphics
of Virtual Reality Media; or
3.7. remove, alter, or obscure any confidentiality or proprietary rights notices (including copyright and trademark
notices) of Axon or Axon’s licensors on or within Virtual Reality Media or any copies of Virtual Reality Media.
4. Privacy. Agency’s use of the Virtual Reality Media is subject to the Axon Virtual Reality Privacy Policy, a current
version of which is available at https://www.axon.com/legal/axon-virtual-reality-privacy-policy.
5. Termination. Axon may terminate Agency’s license immediately for Agency’s failure to comply with any of the terms
in this Agreement.
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Axon Channel Services Appendix
This Appendix applies if Agency purchases Axon Channel Service, as set forth on the Quote.
1. Definitions.
1.1. “Axon Digital Evidence Management System” means Axon Evidence or Axon Commander, as specified in
the attached Channel Services Statement of Work.
1.2. “Active Channel” means a third-party system that is continuously communicating with an Axon Digital
Evidence Management System.
1.3. “Inactive Channel” means a third-party system that will have a one-time communication to an Axon Digital
Evidence Management System.
2. Scope. Agency currently has a third-party system or data repository from which Agency desires to share data with
Axon Digital Evidence Management. Axon will facilitate the transfer of Agency’s third-party data into an Axon Digital
Evidence Management System or the transfer of Agency data out of an Axon Digital Evidence Management System
as defined in the Channel Services Statement of Work (“Channel Services SOW”). Channel Services will not delete
any Agency Content. Agency is responsible for verifying all necessary data is migrated correctly and retained per
Agency policy.
3. Purpose and Use. Agency is responsible for verifying Agency has the right to share data from and provide access
to third-party system as it relates to the Services described in this Appendix and the Channel Services SOW. For
Active Channels, Agency is responsible for any changes to a third-party system that may affect the functionality of
the channel service. Any additional work required for the continuation of the Service may require additional fees. An
Axon Field Engineer may require access to Agency’s network and systems to perform the Services described in the
Channel Services SOW. Agency is responsible for facilitating this access per all laws and policies applicable to
Agency.
4. Project Management. Axon will assign a Project Manager to work closely with Agency’s project manager and project
team members and will be responsible for completing the tasks required to meet all contract deliverables on time and
budget.
5. Warranty. Axon warrants that it will perform the Channel Services in a good and workmanlike manner.
6. Monitoring. Axon may monitor Agency’s use of Channel Services to ensure quality, improve Axon devices and
services, prepare invoices based on the total amount of data migrated, and verify compliance with this Agreement.
Agency agrees not to interfere with such monitoring or obscure from Axon Agency’s use of channel services.
7. Agency’s Responsibilities. Axon’s successful performance of the Channel Services requires Agency:
7.1. Make available its relevant systems for assessment by Axon (including making these systems available to
Axon via remote access);
7.2. Provide access to the building facilities and where Axon is to perform the Channel Services, subject to safety
and security restrictions imposed by the Agency (including providing security passes or other necessary
documentation to Axon representatives performing the Channel Services permitting them to enter and exit
Agency premises with laptop personal computers and any other materials needed to perform the Channel
Services);
7.3. Provide all necessary infrastructure and software information (TCP/IP addresses, node names, and network
configuration) for Axon to provide the Channel Services;
7.4. Ensure all appropriate data backups are performed;
7.5. Provide Axon with remote access to the Agency’s network and third-party systems when required for Axon to
perform the Channel Services;
7.6. Notify Axon of any network or machine maintenance that may impact the performance of the Channel Services;
and
7.7. Ensure the reasonable availability by phone or email of knowledgeable staff, personnel, system administrators,
and operators to provide timely, accurate, complete, and up-to-date documentation and information to Axon
(these contacts are to provide background information and clarification of information required to perform the
Channel Services).
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My90 Terms of Use Appendix
Definitions.
1.1. “My90” means Axon’s proprietary platform and methodology to obtain and analyze feedback, and other
related offerings, including, without limitation, interactions between My90 and Axon Products.
1.2. “Recipient Contact Information” means contact Information, as applicable, including phone number or
email address (if available) of the individual whom Customer would like to obtain feedback.
1.3. “Customer Data” means
1.3.1. “My90 Customer Content” which means data, including Recipient Contact Information, provided to
My90 directly by Customer or at their direction, or by permitting My90 to access or connect to an
information system or similar technology. My90 Customer Content does not include My90 Non-
Content Data.
1.3.2. “My90 Non-Content Data” which means data, configuration, and usage information about
Customer’s My90 tenant, and client software, users, and survey recipients that is Processed when
using My90 or responding to a My90 Survey. My90 Non-Content Data includes data about users
and survey recipients captured during account management and customer support activities. My90
Non-Content Data does not include My90 Customer Content.
1.3.3. “Survey Response” which means survey recipients response to My90 Survey.
1.4. “My90 Data” means
1.4.1. “My90 Survey” which means surveys, material(s) or content(s) made available by Axon to
Customer and survey recipients within My90.
1.4.2. “Aggregated Survey Response” which means Survey Response that has been de-identified and
aggregated or transformed so that it is no longer reasonably capable of being associated with, or
could reasonably be linked directly or indirectly to a particular individual.
1.5. “Personal Data” means any information relating to an identified or identifiable natural person. An
identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to
an identifier such as a name, an identification number, location data, an online identifier or to one or more
factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that
natural person.
1.6. “Processing” means any operation or set of operations which is performed on data or on sets of data,
whether or not by automated means, such as collection, recording, organization, structuring, storage,
adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise
making available, alignment or combination, restriction, erasure, or destruction.
1.7. “Sensitive Personal Data” means Personal Data that reveals an individual’s health, racial or ethnic origin,
sexual orientation, disability, religious or philosophical beliefs, or trade union membership.
2. Access. Upon Axon granting Customer a subscription to My90, Customer may access and use My90 to store
and manage My90 Customer Content, and applicable My90 Surveys and Aggregated Survey Responses. This
Appendix is subject to the Terms and Conditions of Axon’s Master Service and Purchasing Agreement or in the
event you and Axon have entered into a prior agreement to govern all future purchases, that agreement shall
govern.
3. IP address. Axon will not store survey respondents’ IP address.
4. Customer Owns My90 Customer Content. Customer controls or owns all right, title, and interest in My90
Customer Content. Except as outlined herein, Axon obtains no interest in My90 Customer Content, and My90
Customer Content is not Axon’s business records. Except as set forth in this Agreement, Customer is responsible
for uploading, sharing, managing, and deleting My90 Customer Content. Axon will only have access to My90
Customer Content for the limited purposes set forth herein. Customer agrees to allow Axon access to My90
Customer Content to (a) perform troubleshooting, maintenance, or diagnostic screenings; and (b) enforce this
Agreement or policies governing use of My90 and other Axon Products.
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5. Details of the Processing. The nature and purpose of the Processing under this Appendix are further specified
in Schedule 1 Details of the Processing, to this Appendix.
6. Security. Axon will implement commercially reasonable and appropriate measures to secure Customer Data
against accidental or unlawful loss, access, or disclosure. Axon will maintain a comprehensive information security
program to protect Customer Data including logical, physical access, vulnerability, risk, and configuration
management; incident monitoring and response; security education; and data protection. Axon will not treat
Customer Data in accordance with FBI CJIS Security Policy requirements and does not agree to the CJIS Security
Addendum for this engagement or any other security or privacy related commitments that have been established
between Axon and Customer, such as ISO 27001 certification or SOC 2 Reporting.
7. Privacy. Customer use of My90 is subject to the My90 Privacy Policy, a current version of which is available at
https://www.axon.com/legal/my90privacypolicy . Customer agrees to allow Axon access to My90 Non-Content
Data from Customer to (a) perform troubleshooting, maintenance, or diagnostic screenings; (b) provide, develop,
improve, and support current and future Axon Products including My90 and related services; and (c) enforce this
Agreement or policies governing the use of My90 or other Axon Products.
8. Location of Storage. Axon may transfer Customer Data to third-party subcontractors for Processing. Axon will
determine the locations for Processing of Customer Data. For all Customers, Axon will Process including store
Customer Data within the United States. Ownership of My90 Customer Content remains with Customer.
9. Required Disclosures. Axon may be required to disclose Customer Data that Customer shares with Axon as
part of a subpoena process or other order issued by a court or administrative body or otherwise required by any
law or regulation. Axon will not disclose Customer Data except as compelled by a court or administrative body or
required by any law or regulation. Axon will notify Customer if any disclosure request is received for Customer
Data so Customer may file an objection with the court or administrative body, unless prohibited by law.
10. Data Sharing. Axon may share data only with entities that control or are controlled by or under common control
of Axon, and as described below:
10.1. Axon may share Customer Data with third parties it employs to perform tasks on Axon’s behalf to provide
products or services to Customer.
10.2. Axon may share Aggregated Survey Response with third parties, such as other Axon Customers, local city
agencies, private companies, or members of the public that are seeking a way to collect analysis on general
policing and community trends. Aggregated Survey Response will not be reasonably capable of being
associated with or could reasonably be linked directly or indirectly to a particular individual.
11. License and Intellectual Property. Customer grants Axon and, its affiliates, and assignees the irrevocable,
perpetual, fully paid, royalty-free, and worldwide right and license to use Customer Data for internal use including
but not limited to analysis and creation of derivatives but Axon may not release Customer Data to any third party
under this right that is not aggregated and de-identified. Customer acknowledges that Customer will have no
intellectual property right in any media, good or service developed or improved by Axon. Customer acknowledges
that Axon may make any lawful use of My90 Data and any derivative of Customer Data including, without
limitation, the right to monetize, redistribute, make modification of, and make derivatives of the surveys, survey
responses and associated data, and Customer will have no intellectual property right in any good, service, media,
or other product that uses My90 Data.
12. Customer Use of Aggregated Survey Response. Axon will make available to Customer Aggregated Survey
Response and rights to use for any Customer purpose.
13. Data Subject Rights. Taking into account the nature of the Processing, Axon shall assist Customer by appropriate
technical and organizational measures, insofar as this is possible, for the fulfilment of Customer’s obligation to
respond to a Data Subject Request regarding any Personal Data contained within My90 Customer Content. If in
regard to My90 Customer Content, Axon receives a Data Subject Request from Customer’s data subject to
exercise one or more of its rights under applicable Data Protection Law, Axon will redirect the data subject within
72 hours, to make its request directly to Customer. Customer will be responsible for responding to any such
request.
14. Assistance with Requests Related to My90 Customer Content. With regard to the processing of My90
Customer Content, Axon shall, if not prohibited by applicable law, notify Customer without delay after receipt, if
Axon: (a) receives a request for information from the Supervisory Authority or any other competent authority
regarding My90 Customer Content; (b) receives a complaint or request from a third party regarding the obligations
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of Customer or Axon under applicable Data Protection Law; or (c) receives any other communication which directly
or indirectly pertains to My90 Customer Content or the Processing or protection of My90 Customer Content. Axon
shall not respond to such requests, complaints, or communications, unless Customer has given Axon written
instructions to that effect or if such is required under a statutory provision. In the latter case, prior to responding
to the request, Axon shall notify Customer of the relevant statutory provision and Axon shall limit its response to
what is necessary to comply with the request.
15. Axon Evidence Partner Sharing. If Axon Evidence partner sharing is used to share My90 Customer Content,
Customer will manage the data sharing partnership with Axon and access to allow only for authorized data sharing
with Axon. Customer acknowledges that any applicable audit trail on the original source data will not include
activities and processing performed against the instances, copies or clips that has been shared with Axon.
Customer also acknowledges that the retention policy from the original source data is not applied to any data
shared with Axon. Except as provided herein, data shared with Axon may be retained indefinitely by Axon.
16. Data Retention. Phone numbers provided to Axon directly by Customer or at their direction, or by permitting
My90 to access or connect to an information system or similar technology will be retained for 24 hours. Axon will
not delete Aggregated Survey Response for four years following termination of this Agreement. There will be no
functionality of My90 during these four years other than the ability to submit a request to retrieve Aggregated
Survey Response. Axon has no obligation to maintain or provide Aggregated Survey Response after these four
years and may thereafter, unless legally prohibited, delete all Aggregated Survey Response.
17. Termination. Termination of an My90 Agreement will not result in the removal or modification of previously shared
My90 Customer Content or the potential monetization of Survey Response and Aggregated Survey Response.
18. Managing Data Shared. Customer is responsible for:
18.1. Ensuring My90 Customer Content is appropriate for use in My90. This includes, prior to sharing: (a)
applying any and all required redactions, clipping, removal of metadata, logs, etc. and (b) coordination with
applicable public disclosure officers and related legal teams;
18.2. Ensuring that only My90 Customer Content that is authorized to be shared for the purposes outlined is
shared with Axon. Customer will periodically monitor or audit this shared data;
18.3. Using an appropriately secure data transfer mechanism to provide My90 Customer Content to Axon;
18.4. Immediately notifying Axon if My90 Customer Content that is not authorized for sharing has been shared.
Axon may not be able to immediately retrieve or locate all instances, copies or clips of My90 Customer
Content in the event Customer requests to un-share previously shared My90 Customer Content;
19. Prior to enrollment in My90. Prior to enrolling in MY90, Customer will:
19.1. determine how to use MY90 in accordance with applicable laws and regulations including but not limited to
consents, use of info or other legal considerations.
19.2. develop a set of default qualification criteria of what My90 Customer Content may be shared with Axon;
and
19.3. assign responsibilities for managing what My90 Customer Content is shared with Axon and educate users
on what data may or not be shared with Axon.
20. Customer Responsibilities. Customer is responsible for:
20.1. ensuring no My90 Customer Content or Customer end user’s use of My90 Customer Content or My90
violates this Agreement or applicable laws;
20.2. providing, and will continue to provide, all notice and has obtained, and will continue to obtain, all consents
and rights necessary under applicable laws for Axon to process Customer Data in accordance with this
Agreement; and
20.3. maintaining necessary computer equipment and Internet connections for use of My90. If Customer
becomes aware of any violation of this Agreement by an end user, Customer will immediately terminate
that end user’s access to My90. Customer will also maintain the security of end usernames and passwords
and security and access by end users to My90 Customer Content. Customer is responsible for ensuring
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the configuration and utilization of My90 meets applicable Customer regulations and standards. Customer
may not sell, transfer, or sublicense access to any other entity or person. Customer shall contact Axon
immediately if an unauthorized party may be using Customer’s account or My90 Customer Content or if
account information is lost or stolen.
21. Suspension. Axon may temporarily suspend Customer’s or any end user’s right to access or use any portion or
all of My90 immediately upon notice, if Customer or end user’s use of or registration for My90 may (a) pose a
security risk to Axon Products including My90, or any third-party; (b) adversely impact My90, the systems, or
content of any other customer; (c) subject Axon, Axon’s affiliates, or any third-party to liability; or (d) be fraudulent.
Customer remains responsible for all fees, if applicable, incurred through suspension. Axon will not delete My90
Customer Content or Aggregated Survey Response because of suspension, except as specified in this
Agreement.
22. My90 Restrictions. Customer and Customer end users (including employees, contractors, agents, officers,
volunteers, and directors), may not, or may not attempt to:
22.1. copy, modify, tamper with, repair, or create derivative works of any part of My90;
22.2. reverse engineer, disassemble, or decompile My90 or apply any process to derive any source code
included in My90, or allow others to do the same;
22.3. access or use My90 with the intent to gain unauthorized access, avoid incurring fees or exceeding usage
limits or quotas;
22.4. use trade secret information contained in My90, except as expressly permitted in this Agreement;
22.5. access My90 to build a competitive product or service or copy any features, functions, or graphics of My90;
22.6. remove, alter, or obscure any confidentiality or proprietary rights notices (including copyright and trademark
notices) of Axon’s or Axon’s licensors on or within My90; or
22.7. use My90 to store or transmit infringing, libelous, or other unlawful or tortious material; to store or transmit
material in violation of third-party privacy rights; or to store or transmit malicious code.
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Schedule 1- Details of the Processing
1. Nature and Purpose of the Processing. To help Customer obtain feedback from individuals, such as
members of their community, staff, or officers. Features of My90 may include:
1.1. Survey Tool where Customer may create, distribute, and analyze feedback from individuals it
designates. Customer may designate members of the community, staff or officers from whom they
would like to obtain feedback;
1.2. Creation of custom forms for surveys. Customer may select questions from a list of pre-drafted
questions or create their own;
1.3. Distribution of survey via multiple distribution channels such as text message;
1.4. Ability to access and analyze Survey Response. Axon may also provide Customer Aggregated Survey
Responses which contain analysis and insights from the Survey Response;
1.5. Direct integrations into information systems including Computer Aided Dispatch (“CAD”). This will
enable Customer to share contact information easily and quickly with Axon of any individuals from
whom it wishes to obtain feedback - enabling Axon to communicate directly with these individuals;
1.6. Data Dashboard Beta Test (“Data Dashboard”) where Survey Response and Aggregated Survey
Response will be displayed for Customer use. Customers will be able to analyze, interpret, and share
results of the Survey Response. My90 may provide beta versions of the Data Dashboard that are
specifically designed for Customer to test before they are publicly available;
1.7. Survey Responses will be aggregated and de-identified and may be subsequently distributed and
disclosed through various mediums to: (1) Customer; (2) other Axon Customers; (3) private
companies; and (4) members of the public. The purpose of disclosure is to provide ongoing insights
and comparisons on general policing and community trends. Prior to disclosing this information, Axon
will ensure that the Survey Response has been de-identified and aggregated or transformed so that
it is no longer reasonably capable of being associated with, or could reasonably be linked directly or
indirectly to a particular individual; and
1.8. Provide services and materials to engage Customer stakeholders, market the partnership to the
public, and facilitate training.
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Axon Evidence Service Level Agreement Appendix
This Service Level Agreement (SLA) identifies the Axon Evidence Service Offerings and the expected
level of services between Axon 2 (Axon, us or we) and users of Service Offerings (Customer or you). Unless
otherwise provided in this SLA, this SLA is subject to the terms of the purchase agreement, or other similar
agreement, if any, between Axon and Customer. This SLA applies separately to each Customer using Service
Offerings. By using Service Offerings, you agree that you understand this SLA and you accept and agree to be
bound by the following terms and conditions. Axon reserves the right to update and change the terms of this
SLA. When we post changes, we will revise the “last updated” date at the top of this page. If there are adverse
material changes to this SLA, we will inform you by directly sending you a notification. We encourage you to
periodically review the most current version of the Axon Cloud Services Maintenance Schedule by visiting:
https://www.axon.com/products/axon-evidence/maintenance-schedule.
Definitions
• “Axon Cloud Services” means Axon’s web services for Axon Evidence, Axon Records, Axon Dispatch, and
interactions between Evidence.com and Axon devices or Axon client software. Axon Cloud Service excludes
third-party applications, hardware warranties, and my.evidence.com.
• “Downtime” means periods of time, measured in minutes, in which the Service Offering is Unavailable to you.
“Downtime” does not include Scheduled Downtime and does not include Unavailability of the Service Offering
due to limitations described under the section Exclusions.
• “Incident” means a disruption of Service Offerings during which the Customer experiences Downtime.
• “Maximum Available Minutes” means the total amount of accumulated minutes during a Service Month for
the Service Offering.
• “Monthly Uptime Percentage” means (Maximum Available Minutes - Downtime) / Maximum Available
Minutes * 100.
• “Scheduled Downtime” means periods of time, measured in minutes, in which the Service Offering is
unavailable to Customer, which fall within scheduled routine maintenance or planned maintenance timeframes.
• “Service Month” means a calendar month at Coordinated Universal Time (UTC).
• “Service Credits” means credits received by users of Service Offerings in the event that the service level
objectives are not achieved.
• “Service Offerings” means all Axon Evidence services provided by Axon pursuant to this SLA.
• “Unavailable” and “Unavailability” means a situation where the Service Offering does not allow for the upload
of evidence files, viewing of evidence files or interactive login by an end-user.
Service Level Objective
Axon will use commercially reasonable efforts to make the Service Offerings available 99.99% of the
time. Guaranteed service level & Service Credits:
Monthly Uptime
Percentage
Service Credit in
Days
Less than 99.9% 3
Less than 99.0% 7
Requesting Service Credits
In order for Axon to consider a claim for Service Credits, you must submit the claim to Axon Customer
Support (https://www.axon.com/contact) including all information necessary for us to validate the claim,
including but not limited to: (i) a detailed description of the Incident; (ii) information regarding the time and
duration of the Incident; (iii) the number and location(s) of affected users (if applicable); and (iv) descriptions of
2 “Axon” refers to the Axon entity that you are in a contractual agreement with for the provision of Axon Cloud Services,
including but not limited to Axon Public Safety UK Limited, Axon Public Safety Germany SE, etc.
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your attempts to resolve the Incident at the time of occurrence.
Service Maintenance
• Maintenance will take place according to the prevailing Axon Cloud Services Maintenance Schedule:
https://www.axon.com/products/axon-evidence/maintenance-schedule.
• Maintenance periods may periodically result in the Service Offerings being Unavailable to you. Downtime falling
within scheduled routine or planned maintenance is Scheduled Downtime and is not eligible for Service Credits.
• Emergency maintenance may have less than a 24-hour notification period. Emergency maintenance may be
performed at any time, with or without notice as deemed necessary by Axon. Emergency maintenance falling
outside scheduled routine or planned maintenance is eligible for Service Credits.
• Axon will make available updates as released by Axon to the Axon Cloud Services. The Customer is responsible
for maintaining the computer equipment and internet connections necessary for use of Axon Cloud Services.
• For the support of Android & iOS Applications, including Axon View, Axon Device Manager, and Axon Capture,
Axon will use reasonable efforts to continue supporting previous version of such applications for 45 days after
the change. In the event the Customer does not update their Android/iOS application to the most current version
within 45 days of release, Axon may disable the application or force updates to the non-supported application.
Terms
Axon must receive the claim within one month of the end of the month in which the Incident that is the
subject of the claim occurred. For example, if the Incident occurred on February 12th, we must receive the claim
and all required information by March 31st.
We will evaluate all information reasonably available to us and make a good faith determination of
whether a Service Credit is owed. We will use commercially reasonable efforts to process claims during the
subsequent month and within forty-five days of receipt. You must be in compliance with all Axon agreements in
order to be eligible for a Service Credit. If we determine that a Service Credit is owed to you, we will apply the
Service Credit to the end of your Service Offering subscription term. Service Credits may not be exchanged for
or converted to monetary amounts.
Exclusions
This SLA does not apply to any unavailability, suspension or termination of the Service Offerings, or any
other Axon Evidence performance issues: (a) caused by factors outside of our reasonable control, including any
force majeure event, terrorism, sabotage, virus attack or Customer internet access and related problems beyond
the demarcation point of the Service Offerings (including Domain Name Server issues outside our direct control);
(b) that result from any actions or inactions of you or a third party; (c) that result from your communication
delays, including wrong, bad or missing data, improperly formatted, organized or transmitted data received from
you, or any other data issues related to the communication or data received from or through you; (d) that result
from your equipment, software or other technology and/or third party equipment, software or other technology
(other than third party equipment within our direct control); (e) that result from any maintenance as provided for
pursuant to this SLA; or (f) arising from our suspension and termination of your right to use the Service Offerings
in accordance with the agreement for the provision of Axon Evidence between you and Axon.
Planned Maintenance
Axon may schedule and plan maintenance windows outside of the timeframes detailed in “Scheduled
Routine Maintenance”.
Scheduled Routine Maintenance: routine maintenance is scheduled on the fourth Tuesday of each
month in Pacific Time (PT)*:
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* Pacific Time (PT) observes daylight savings. UTC time data is reflective of maintenance windows regardless of daylight savings observation. Refer to
UTC to calculate local time of maintenance.
** Maintenance performed on UK and AU a week after the fourth Tuesday of each month
*** Time period includes time on Wednesday in UTC
**** Time period is on Wednesday in UTC
Emergency Maintenance
Patches and emergency releases are used to deliver ad-hoc application fixes and are typically seamless
to customers. Whenever possible, patches and emergency releases are deployed during off-peak hours and
without Downtime. Emergency releases are conducted on an as-needed basis and can occur any day of the
week.
Axon Device Firmware Updates
Firmware updates and enhancements to Axon devices are pushed from Axon Cloud Services. Customer
interaction is not required. Updates are retrieved, installed and validated during the normal device charging and
data transfer process. Firmware updates are systemically rolled out to customers in waves.
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Notification of Maintenance
Notification of upcoming routine maintenance is not provided in advance unless there has been a
change to the Scheduled Routine Maintenance. Approximately one (1) week prior to the routine maintenance,
release notes are provided to Axon Evidence customer administrators.
If planned maintenance is required, Axon will communicate via email to Axon Evidence Customer
administrators at least one (1) week in advance.
In the event of scheduled routine or planned maintenance that requires customer action (e.g. updating
network settings), Axon will communicate via email at least sixty (60) days prior to the maintenance. Please
Note: If emergency maintenance that requires customer action is necessary, Customers may be notified less
than one (1) week in advance.
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Part 2 - Customer Support Response Statement
Axon has implemented Incident response policies and practices for Axon devices and Axon Cloud
Services, which follow industry best practice standards. Axon reserves the right to change the terms of these
response policies.
Definitions
• “Business Day” means Monday to Friday 08:00 – 17:30, excluding public holidays.
• “BOD” means the Board of Directors
• “Incident” means a fault related to an Axon product or Axon Cloud Services experienced by the Customer.
• “Targeted Response Time” means the target timeframe for Axon to respond to Customer and/or escalate the
Incident within the “Axon Customer Support Solution”.
• “Targeted Resolution Time” means the target timeframe for the full resolution of the Incident. It excludes time
delays caused by Customer or third parties outside of Axon’s reasonable control.
• “Workaround” means a method for overcoming an Incident allowing the Customer to operate the core function
of Axon devices and/or Axon Cloud Services.
Axon Support Channels
Axon Resource Centre: https://my.axon.com
Telephone:
US & Canada: 800-978-2737
UK: +44 (0)1327 709 666 Email:
UK: uksupport@axon.com
Germany: support-dach@axon.com
Rest of EMEA: customerservice@axon.com or support@axon.com
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Incident Classifications and Response Times
Incident
Classification
Description
Targeted
Response Time
Targeted
Resolution Time
Customer
Response
Commitment
Severity 1
- Business critical
function is down - Material impact
to Customer's
business - No Workaround
exists
Less than 1
hour
Less than 24
hours
Customer shall remain
accessible by phone for
troubleshooting from the
time a Severity 1 issue is
logged until such time as it
is resolved.
Severity 2
- Business critical
function is
impaired or
degraded - There are time-
sensitive issues
that materially
impact ongoing
production - Workaround
exists, but it is only
temporary
1 Business
Day
Less than 2
weeks
Customer shall remain
accessible by phone or
other electronic means for
troubleshooting from the
time a Severity 2 issue is
logged until such time as it
is resolved.
Severity 3
- Non-critical
function down or
impaired - Does not have
significant current
production impact - Performance is
degraded
1 Business
Day
Mutually
agreed
timeframe
based on
prioritization
For Customers with 4 levels of Incident classification such as Critical, High, Medium and Low, Axon will
recognize this and will consider the two highest categories as “Severity 1”. For example: Critical and High would
be classed as a “Severity 1” Incident and managed accordingly.
Severity Level Determination
Customer shall reasonably self-diagnose each Incident and recommend to Axon an appropriate severity
level designation. Axon shall validate your severity level designation or notify you of a proposed change to a
higher or lower level with justification for the proposal. In the event of a conflict regarding the appropriate severity
level designation, each party shall promptly escalate such conflict to its management team for resolution through
consultation between the parties’ management, during which time the parties shall continue to handle the
Incident support in accordance with Axon’s severity level designation. In the rare case a conflict requires a
management discussion, both parties shall be available within one hour of the escalation.
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Escalation
Escalation
Level
Description
Escalation Targeted
Response
Time
Targeted
Resolution
Time
Tier 1
Basic technical or
commercial issues -
Non-time critical
None Less than 6
hours
Less than 1
business day
Tier 2
Advanced technical
or commercial
issues - Non-time
critical.
BoD / Country
Manager
Less than 4
hours
Less than 1
business day
Tier 3 Technical or
commercial issues -
Time critical
Country Manager
to Axon
BoD/Support
Team
Less than 2
hours
Less than 1
business day
Exclusions
This Customer Support Response Statement does not apply to any unavailability,
suspension, or termination of the Service Offerings caused by all the exclusion events under Part 1
of this document, nor to services or hardware not within Axon’s control. Hardware warranty will be
dependent on Customer’s specific agreement with Axon and levels covered. Please see Part 3 for
“Return of Merchandise Authorization”.
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Part 3 – Return of Merchandise Authorization (RMA)
The Axon Evidence Device Return Service provides Customers with the ability to manage return
merchandise authorization (RMA) requests within Axon Evidence.com. Authorized users will be able to create,
update, save, submit, and track device returns for their agency in one place. Hardware warranty will be
dependent on Customer’s specific agreement with Axon and levels covered.
Targeted Replacement Time:
Axon aims to have replacement devices shipped to the Customer within 48 hours from receipt of the
faulty device (excluding weekends or public holidays).
Exclusions
The Return of Merchandise Authorization does not apply to services or hardware not within Axon’s
control. Axon’s customer support will provide detail on return times as soon as possible to the Customer’s point
of contact.
N.B. TASER products (conducted electrical devices) are not covered under the terms of this Return of
Merchandise Authorization. Customers are requested to contact Customer support directly to report a faulty
TASER device.
DocuSign Envelope ID: CE5B6E3E-7E95-4FA8-AD4F-D95DA4D1C915DocuSign Envelope ID: 9D997D01-FFB9-4701-BC47-9D669FC20C08
Page 1 Q-457327-45070.818KP
Q-457327-45070.818KP
Issued: 05/24/2023
Quote Expiration: 06/28/2023
Estimated Contract Start Date: 08/01/2023
Account Number: 112140
Payment Terms: N30
Delivery Method: Fedex - Ground
SHIP TO BILL TO SALES REPRESENTATIVE PRIMARY CONTACT
Business;Delivery;Invoice-7301 Hanna St Gilroy Police Department - CA Kyle Panasewicz Michael McMahon
7301 Hanna St 7301 Hanna St Phone: +1 4803294734 Phone: 408-746-0521
Gilroy, CA 95020-6129 Gilroy, CA 95020-6129 Email: kylep@axon.com Email: michael.mcmahon@ci.gilroy.ca.us
USA USA Fax: (480) 905-2071 Fax: (408) 846-0387
Email:
Quote Summary Discount Summary
Program Length 120 Months Average Savings Per Year $153,873.80
TOTAL COST $2,807,812.80
ESTIMATED TOTAL W/ TAX $2,897,992.35 TOTAL SAVINGS $1,538,738.00
Payment Summary
Date Subtotal Tax Total
Jul 2023 $252,703.22 $8,116.13 $260,819.35
Jul 2024 $252,703.22 $8,116.13 $260,819.35
Jul 2025 $252,703.22 $8,116.13 $260,819.35
Jul 2026 $252,703.22 $8,116.13 $260,819.35
Jul 2027 $252,703.22 $8,116.13 $260,819.35
Jul 2028 $308,859.50 $9,919.78 $318,779.28
Jul 2029 $308,859.50 $9,919.78 $318,779.28
Jul 2030 $308,859.50 $9,919.78 $318,779.28
Jul 2031 $308,859.50 $9,919.78 $318,779.28
Jul 2032 $308,858.70 $9,919.78 $318,778.48
Total $2,807,812.80 $90,179.55 $2,897,992.35
Axon Enterprise, Inc.
17800 N 85th St.
Scottsdale, Arizona 85255
United States
VAT: 86-0741227
Domestic: (800) 978-2737
International: +1.800.978.2737
Quote Appendix 1
DocuSign Envelope ID: CE5B6E3E-7E95-4FA8-AD4F-D95DA4D1C915DocuSign Envelope ID: 9D997D01-FFB9-4701-BC47-9D669FC20C08
Page 2 Q-457327-45070.818KP
Quote Unbundled Price:$4,346,550.80
Quote List Price:$3,467,085.20
Quote Subtotal:$2,807,812.80
Pricing
All deliverables are detailed in Delivery Schedules section lower in proposal
Item Description Qty Term Unbundled List Price Net Price Subtotal Tax Total
Program
2022OSP7+Premium10Ye
ar OFFICER SAFETY PLAN 7 Premium 10 Year 78 120 $440.93 $346.97 $299.98 $2,807,812.80 $90,179.55 $2,897,992.35
A la Carte Hardware
AB3C AB3 Camera Bundle 78 $749.00 $0.00 $0.00 $0.00 $0.00
AB3MBD AB3 Multi Bay Dock Bundle 10 $1,638.90 $0.00 $0.00 $0.00 $0.00
A la Carte Software
ProLicense Pro License Bundle 22 120 $39.00 $0.00 $0.00 $0.00 $0.00
A la Carte Services
85147 CEW STARTER 1 $9,950.00 $0.00 $0.00 $0.00 $0.00
85055 AXON FULL SERVICE 1 $26,775.00 $0.00 $0.00 $0.00 $0.00
20379 VR 1-DAY SERVICE 1 $4,950.00 $0.00 $0.00 $0.00 $0.00
Total $2,807,812.80 $90,179.55 $2,897,992.35
DocuSign Envelope ID: CE5B6E3E-7E95-4FA8-AD4F-D95DA4D1C915DocuSign Envelope ID: 9D997D01-FFB9-4701-BC47-9D669FC20C08
Page 3 Q-457327-45070.818KP
Delivery Schedule
Hardware
Bundle Item Description QTY Estimated Delivery Date
AB3 Camera Bundle 11534 USB-C to USB-A CABLE FOR AB3 OR FLEX 2 86 07/01/2023
AB3 Camera Bundle 73202 AXON BODY 3 - NA10 - US - BLK - RAPIDLOCK 78 07/01/2023
AB3 Camera Bundle 73202 AXON BODY 3 - NA10 - US - BLK - RAPIDLOCK 2 07/01/2023
AB3 Camera Bundle 74028 WING CLIP MOUNT, AXON RAPIDLOCK 86 07/01/2023
AB3 Multi Bay Dock Bundle 70033 WALL MOUNT BRACKET, ASSY, EVIDENCE.COM DOCK 10 07/01/2023
AB3 Multi Bay Dock Bundle 71019 NORTH AMER POWER CORD FOR AB3 8-BAY, AB2 1-BAY / 6-BAY DOCK 10 07/01/2023
AB3 Multi Bay Dock Bundle 74210 AXON BODY 3 - 8 BAY DOCK 10 07/01/2023
OFFICER SAFETY PLAN 7 Premium 10 Year 100126 AXON VR TACTICAL BAG 2 07/01/2023
OFFICER SAFETY PLAN 7 Premium 10 Year 100186 HTC FOCUS 3 WRIST TRACKER 4 07/01/2023
OFFICER SAFETY PLAN 7 Premium 10 Year 20008 TASER 7 HANDLE, YLW, HIGH VISIBILITY (GREEN LASER), CLASS 3R 78 07/01/2023
OFFICER SAFETY PLAN 7 Premium 10 Year 20008 TASER 7 HANDLE, YLW, HIGH VISIBILITY (GREEN LASER), CLASS 3R 2 07/01/2023
OFFICER SAFETY PLAN 7 Premium 10 Year 20018 TASER BATTERY PACK, TACTICAL 93 07/01/2023
OFFICER SAFETY PLAN 7 Premium 10 Year 20050 HOOK-AND-LOOP TRAINING (HALT) SUIT 1 07/01/2023
OFFICER SAFETY PLAN 7 Premium 10 Year 20160 TASER 7 HOLSTER - SAFARILAND, RH+CART CARRIER 68 07/01/2023
OFFICER SAFETY PLAN 7 Premium 10 Year 20161 TASER 7 HOLSTER - SAFARILAND, LH+CART CARRIER 10 07/01/2023
OFFICER SAFETY PLAN 7 Premium 10 Year 20296 VR TABLET 2 07/01/2023
OFFICER SAFETY PLAN 7 Premium 10 Year 20297 VR TABLET CASE 2 07/01/2023
OFFICER SAFETY PLAN 7 Premium 10 Year 20298 VR-ENABLED SIRT 115C CONTROLLER 2 07/01/2023
OFFICER SAFETY PLAN 7 Premium 10 Year 20378 HTC FOCUS 3 VR HEADSET 4 07/01/2023
OFFICER SAFETY PLAN 7 Premium 10 Year 22175 TASER 7 LIVE CARTRIDGE, STANDOFF (3.5-DEGREE) NS 234 07/01/2023
OFFICER SAFETY PLAN 7 Premium 10 Year 22175 TASER 7 LIVE CARTRIDGE, STANDOFF (3.5-DEGREE) NS 156 07/01/2023
OFFICER SAFETY PLAN 7 Premium 10 Year 22176 TASER 7 LIVE CARTRIDGE, CLOSE QUARTERS (12-DEGREE) NS 234 07/01/2023
OFFICER SAFETY PLAN 7 Premium 10 Year 22176 TASER 7 LIVE CARTRIDGE, CLOSE QUARTERS (12-DEGREE) NS 156 07/01/2023
OFFICER SAFETY PLAN 7 Premium 10 Year 22177 TASER 7 HOOK-AND-LOOP TRN (HALT) CARTRIDGE, STANDOFF NS 156 07/01/2023
OFFICER SAFETY PLAN 7 Premium 10 Year 22178 TASER 7 HOOK-AND-LOOP TRN (HALT) CARTRIDGE, CLOSE QUART NS 156 07/01/2023
OFFICER SAFETY PLAN 7 Premium 10 Year 22179 TASER 7 INERT CARTRIDGE, STANDOFF (3.5-DEGREE) NS 50 07/01/2023
OFFICER SAFETY PLAN 7 Premium 10 Year 22181 TASER 7 INERT CARTRIDGE, CLOSE QUARTERS (12-DEGREE) NS 50 07/01/2023
OFFICER SAFETY PLAN 7 Premium 10 Year 22196 TASER 7 VR CARTRIDGE, STANDOFF (3.5-DEGREE)4 07/01/2023
OFFICER SAFETY PLAN 7 Premium 10 Year 22197 TASER 7 VR CARTRIDGE, CLOSE-QUARTERS (12-DEGREE)4 07/01/2023
OFFICER SAFETY PLAN 7 Premium 10 Year 70033 WALL MOUNT BRACKET, ASSY, EVIDENCE.COM DOCK 1 07/01/2023
OFFICER SAFETY PLAN 7 Premium 10 Year 71019 NORTH AMER POWER CORD FOR AB3 8-BAY, AB2 1-BAY / 6-BAY DOCK 1 07/01/2023
OFFICER SAFETY PLAN 7 Premium 10 Year 71044 BATTERY, SIGNAL SIDEARM, CR2430 SINGLE PACK 156 07/01/2023
OFFICER SAFETY PLAN 7 Premium 10 Year 74200 TASER 6-BAY DOCK AND CORE 1 07/01/2023
OFFICER SAFETY PLAN 7 Premium 10 Year 75015 SIGNAL SIDEARM KIT 78 07/01/2023
OFFICER SAFETY PLAN 7 Premium 10 Year 80087 TASER 7 TARGET, CONDUCTIVE, PROFESSIONAL (RUGGEDIZED)2 07/01/2023
OFFICER SAFETY PLAN 7 Premium 10 Year 80090 TARGET FRAME, PROFESSIONAL, 27.5 IN. X 75 IN., TASER 7 2 07/01/2023
OFFICER SAFETY PLAN 7 Premium 10 Year 22175 TASER 7 LIVE CARTRIDGE, STANDOFF (3.5-DEGREE) NS 156 07/01/2024
OFFICER SAFETY PLAN 7 Premium 10 Year 22176 TASER 7 LIVE CARTRIDGE, CLOSE QUARTERS (12-DEGREE) NS 156 07/01/2024
OFFICER SAFETY PLAN 7 Premium 10 Year 22175 TASER 7 LIVE CARTRIDGE, STANDOFF (3.5-DEGREE) NS 156 07/01/2025
OFFICER SAFETY PLAN 7 Premium 10 Year 22176 TASER 7 LIVE CARTRIDGE, CLOSE QUARTERS (12-DEGREE) NS 156 07/01/2025
DocuSign Envelope ID: CE5B6E3E-7E95-4FA8-AD4F-D95DA4D1C915DocuSign Envelope ID: 9D997D01-FFB9-4701-BC47-9D669FC20C08
Page 4 Q-457327-45070.818KP
Hardware
Bundle Item Description QTY Estimated Delivery Date
OFFICER SAFETY PLAN 7 Premium 10 Year 22177 TASER 7 HOOK-AND-LOOP TRN (HALT) CARTRIDGE, STANDOFF NS 156 07/01/2025
OFFICER SAFETY PLAN 7 Premium 10 Year 22178 TASER 7 HOOK-AND-LOOP TRN (HALT) CARTRIDGE, CLOSE QUART NS 156 07/01/2025
OFFICER SAFETY PLAN 7 Premium 10 Year 100210 VIRTUAL REALITY TABLET REFRESH ONE 2 01/01/2026
OFFICER SAFETY PLAN 7 Premium 10 Year 20373 VIRTUAL REALITY HEADSET REFRESH ONE 4 01/01/2026
OFFICER SAFETY PLAN 7 Premium 10 Year 73309 AXON CAMERA REFRESH ONE 80 01/01/2026
OFFICER SAFETY PLAN 7 Premium 10 Year 73689 MULTI-BAY BWC DOCK 1ST REFRESH 10 01/01/2026
OFFICER SAFETY PLAN 7 Premium 10 Year 22175 TASER 7 LIVE CARTRIDGE, STANDOFF (3.5-DEGREE) NS 156 07/01/2026
OFFICER SAFETY PLAN 7 Premium 10 Year 22176 TASER 7 LIVE CARTRIDGE, CLOSE QUARTERS (12-DEGREE) NS 156 07/01/2026
OFFICER SAFETY PLAN 7 Premium 10 Year 22175 TASER 7 LIVE CARTRIDGE, STANDOFF (3.5-DEGREE) NS 156 07/01/2027
OFFICER SAFETY PLAN 7 Premium 10 Year 22176 TASER 7 LIVE CARTRIDGE, CLOSE QUARTERS (12-DEGREE) NS 156 07/01/2027
OFFICER SAFETY PLAN 7 Premium 10 Year 100211 VIRTUAL REALITY TABLET REFRESH TWO 2 07/01/2028
OFFICER SAFETY PLAN 7 Premium 10 Year 20242 TASER CERTIFICATION PROGRAM YEAR 6-10 HARDWARE 78 07/01/2028
OFFICER SAFETY PLAN 7 Premium 10 Year 20374 VIRTUAL REALITY HEADSET REFRESH TWO 4 07/01/2028
OFFICER SAFETY PLAN 7 Premium 10 Year 73310 AXON CAMERA REFRESH TWO 80 07/01/2028
OFFICER SAFETY PLAN 7 Premium 10 Year 73688 MULTI-BAY BWC DOCK 2ND REFRESH 10 07/01/2028
OFFICER SAFETY PLAN 7 Premium 10 Year 100212 VIRTUAL REALITY TABLET REFRESH THREE 2 01/01/2031
OFFICER SAFETY PLAN 7 Premium 10 Year 20375 VIRTUAL REALITY HEADSET REFRESH THREE 4 01/01/2031
OFFICER SAFETY PLAN 7 Premium 10 Year 73345 AXON CAMERA REFRESH THREE 80 01/01/2031
OFFICER SAFETY PLAN 7 Premium 10 Year 73347 MULTI-BAY BWC DOCK 3RD REFRESH 10 01/01/2031
OFFICER SAFETY PLAN 7 Premium 10 Year 73346 AXON CAMERA REFRESH FOUR 80 07/01/2033
OFFICER SAFETY PLAN 7 Premium 10 Year 73348 MULTI-BAY BWC DOCK 4TH REFRESH 10 07/01/2033
Software
Bundle Item Description QTY Estimated Start Date Estimated End Date
OFFICER SAFETY PLAN 7 Premium 10 Year 100165 UNLIMITED 3RD-PARTY STORAGE 78 08/01/2023 07/31/2033
OFFICER SAFETY PLAN 7 Premium 10 Year 100590 MY90 LICENSE 78 08/01/2023 07/31/2033
OFFICER SAFETY PLAN 7 Premium 10 Year 20248 TASER 7 EVIDENCE.COM LICENSE 78 08/01/2023 07/31/2033
OFFICER SAFETY PLAN 7 Premium 10 Year 20248 TASER 7 EVIDENCE.COM LICENSE 1 08/01/2023 07/31/2033
OFFICER SAFETY PLAN 7 Premium 10 Year 20370 FULL VR TASER 7 ADD-ON USER ACCESS 78 08/01/2023 07/31/2033
OFFICER SAFETY PLAN 7 Premium 10 Year 73478 REDACTION ASSISTANT USER LICENSE 78 08/01/2023 07/31/2033
OFFICER SAFETY PLAN 7 Premium 10 Year 73618 AXON COMMUNITY REQUEST+ LICENSE 78 08/01/2023 07/31/2033
OFFICER SAFETY PLAN 7 Premium 10 Year 73638 STANDARDS ACCESS LICENSE 78 08/01/2023 07/31/2033
OFFICER SAFETY PLAN 7 Premium 10 Year 73680 RESPOND DEVICE PLUS LICENSE 78 08/01/2023 07/31/2033
OFFICER SAFETY PLAN 7 Premium 10 Year 73681 AXON RECORDS FULL 78 08/01/2023 07/31/2033
OFFICER SAFETY PLAN 7 Premium 10 Year 73682 AUTO TAGGING LICENSE 78 08/01/2023 07/31/2033
OFFICER SAFETY PLAN 7 Premium 10 Year 73686 EVIDENCE.COM UNLIMITED AXON DEVICE STORAGE 78 08/01/2023 07/31/2033
OFFICER SAFETY PLAN 7 Premium 10 Year 73739 PERFORMANCE LICENSE 78 08/01/2023 07/31/2033
OFFICER SAFETY PLAN 7 Premium 10 Year 73746 PROFESSIONAL EVIDENCE.COM LICENSE 78 08/01/2023 07/31/2033
OFFICER SAFETY PLAN 7 Premium 10 Year 85760 Auto-Transcribe Unlimited Service 78 08/01/2023 07/31/2033
Pro License Bundle 73683 10 GB EVIDENCE.COM A-LA-CART STORAGE 66 08/01/2023 07/31/2033
Pro License Bundle 73746 PROFESSIONAL EVIDENCE.COM LICENSE 22 08/01/2023 07/31/2033
Services
Bundle Item Description QTY
OFFICER SAFETY PLAN 7 Premium 10 Year 100105 MY90 SETUP 1
DocuSign Envelope ID: CE5B6E3E-7E95-4FA8-AD4F-D95DA4D1C915DocuSign Envelope ID: 9D997D01-FFB9-4701-BC47-9D669FC20C08
Page 5 Q-457327-45070.818KP
Services
Bundle Item Description QTY
OFFICER SAFETY PLAN 7 Premium 10 Year 11642 THIRD-PARTY VIDEO SUPPORT LICENSE 78
OFFICER SAFETY PLAN 7 Premium 10 Year 20119 TASER 7 MASTER INSTRUCTOR SCHOOL VOUCHER 1
OFFICER SAFETY PLAN 7 Premium 10 Year 20119 TASER 7 MASTER INSTRUCTOR SCHOOL VOUCHER 1
OFFICER SAFETY PLAN 7 Premium 10 Year 20119 TASER 7 MASTER INSTRUCTOR SCHOOL VOUCHER 1
OFFICER SAFETY PLAN 7 Premium 10 Year 20119 TASER 7 MASTER INSTRUCTOR SCHOOL VOUCHER 1
OFFICER SAFETY PLAN 7 Premium 10 Year 20119 TASER 7 MASTER INSTRUCTOR SCHOOL VOUCHER 1
OFFICER SAFETY PLAN 7 Premium 10 Year 20120 TASER 7 INSTRUCTOR COURSE VOUCHER 1
OFFICER SAFETY PLAN 7 Premium 10 Year 20120 TASER 7 INSTRUCTOR COURSE VOUCHER 1
OFFICER SAFETY PLAN 7 Premium 10 Year 20120 TASER 7 INSTRUCTOR COURSE VOUCHER 1
OFFICER SAFETY PLAN 7 Premium 10 Year 20120 TASER 7 INSTRUCTOR COURSE VOUCHER 1
OFFICER SAFETY PLAN 7 Premium 10 Year 20120 TASER 7 INSTRUCTOR COURSE VOUCHER 1
OFFICER SAFETY PLAN 7 Premium 10 Year 20246 TASER 7 DUTY CARTRIDGE REPLACEMENT ACCESS PROGRAM 78
OFFICER SAFETY PLAN 7 Premium 10 Year 79999 AUTO TAGGING / PERFORMANCE IMPLEMENTATION SERVICE 1
OFFICER SAFETY PLAN 7 Premium 10 Year 80190 Evidence.com Channel Services 1
A la Carte 20379 VR 1-DAY SERVICE 1
A la Carte 85055 AXON FULL SERVICE 1
A la Carte 85147 CEW STARTER 1
Warranties
Bundle Item Description QTY Estimated Start Date Estimated End Date
OFFICER SAFETY PLAN 7 Premium 10 Year 80464 EXT WARRANTY, CAMERA (TAP)78 08/01/2023 07/31/2033
OFFICER SAFETY PLAN 7 Premium 10 Year 80464 EXT WARRANTY, CAMERA (TAP)2 08/01/2023 07/31/2033
OFFICER SAFETY PLAN 7 Premium 10 Year 100197 HTC FOCUS 3 VR HEADSET - WARRANTY 4 07/01/2024 07/31/2033
OFFICER SAFETY PLAN 7 Premium 10 Year 100213 VIRTUAL REALITY TABLET - HARDWARE WARRANTY 2 07/01/2024 07/31/2033
OFFICER SAFETY PLAN 7 Premium 10 Year 80374 EXT WARRANTY, TASER 7 BATTERY PACK 93 07/01/2024 07/31/2033
OFFICER SAFETY PLAN 7 Premium 10 Year 80395 EXT WARRANTY, TASER 7 HANDLE 78 07/01/2024 07/31/2033
OFFICER SAFETY PLAN 7 Premium 10 Year 80395 EXT WARRANTY, TASER 7 HANDLE 2 07/01/2024 07/31/2033
OFFICER SAFETY PLAN 7 Premium 10 Year 80396 EXT WARRANTY, TASER 7 SIX BAY DOCK 1 07/01/2024 07/31/2033
OFFICER SAFETY PLAN 7 Premium 10 Year 80465 EXT WARRANTY, MULTI-BAY DOCK (TAP)10 07/01/2024 07/31/2033
DocuSign Envelope ID: CE5B6E3E-7E95-4FA8-AD4F-D95DA4D1C915DocuSign Envelope ID: 9D997D01-FFB9-4701-BC47-9D669FC20C08
Page 6 Q-457327-45070.818KP
Payment Details
Jul 2023
Invoice Plan Item Description Qty Subtotal Tax Total
Year 1 2022OSP7+Premium10Ye
ar OFFICER SAFETY PLAN 7 Premium 10 Year 78 $252,703.22 $8,116.13 $260,819.35
Year 1 20379 VR 1-DAY SERVICE 1 $0.00 $0.00 $0.00
Year 1 85055 AXON FULL SERVICE 1 $0.00 $0.00 $0.00
Year 1 85147 CEW STARTER 1 $0.00 $0.00 $0.00
Year 1 AB3C AB3 Camera Bundle 78 $0.00 $0.00 $0.00
Year 1 AB3MBD AB3 Multi Bay Dock Bundle 10 $0.00 $0.00 $0.00
Year 1 ProLicense Pro License Bundle 22 $0.00 $0.00 $0.00
Total $252,703.22 $8,116.13 $260,819.35
Aug 2023
Invoice Plan Item Description Qty Subtotal Tax Total
Invoice Upon Fulfillment 2022OSP7+Premium10Ye
ar OFFICER SAFETY PLAN 7 Premium 10 Year 78 $0.00 $0.00 $0.00
Total $0.00 $0.00 $0.00
Jul 2024
Invoice Plan Item Description Qty Subtotal Tax Total
Year 2 2022OSP7+Premium10Ye
ar OFFICER SAFETY PLAN 7 Premium 10 Year 78 $252,703.22 $8,116.13 $260,819.35
Year 2 20379 VR 1-DAY SERVICE 1 $0.00 $0.00 $0.00
Year 2 85055 AXON FULL SERVICE 1 $0.00 $0.00 $0.00
Year 2 85147 CEW STARTER 1 $0.00 $0.00 $0.00
Year 2 AB3C AB3 Camera Bundle 78 $0.00 $0.00 $0.00
Year 2 AB3MBD AB3 Multi Bay Dock Bundle 10 $0.00 $0.00 $0.00
Year 2 ProLicense Pro License Bundle 22 $0.00 $0.00 $0.00
Total $252,703.22 $8,116.13 $260,819.35
Jul 2025
Invoice Plan Item Description Qty Subtotal Tax Total
Year 3 2022OSP7+Premium10Ye
ar OFFICER SAFETY PLAN 7 Premium 10 Year 78 $252,703.22 $8,116.13 $260,819.35
Year 3 20379 VR 1-DAY SERVICE 1 $0.00 $0.00 $0.00
Year 3 85055 AXON FULL SERVICE 1 $0.00 $0.00 $0.00
Year 3 85147 CEW STARTER 1 $0.00 $0.00 $0.00
Year 3 AB3C AB3 Camera Bundle 78 $0.00 $0.00 $0.00
Year 3 AB3MBD AB3 Multi Bay Dock Bundle 10 $0.00 $0.00 $0.00
Year 3 ProLicense Pro License Bundle 22 $0.00 $0.00 $0.00
Total $252,703.22 $8,116.13 $260,819.35
DocuSign Envelope ID: CE5B6E3E-7E95-4FA8-AD4F-D95DA4D1C915DocuSign Envelope ID: 9D997D01-FFB9-4701-BC47-9D669FC20C08
Page 7 Q-457327-45070.818KP
Jul 2026
Invoice Plan Item Description Qty Subtotal Tax Total
Year 4 2022OSP7+Premium10Ye
ar OFFICER SAFETY PLAN 7 Premium 10 Year 78 $252,703.22 $8,116.13 $260,819.35
Year 4 20379 VR 1-DAY SERVICE 1 $0.00 $0.00 $0.00
Year 4 85055 AXON FULL SERVICE 1 $0.00 $0.00 $0.00
Year 4 85147 CEW STARTER 1 $0.00 $0.00 $0.00
Year 4 AB3C AB3 Camera Bundle 78 $0.00 $0.00 $0.00
Year 4 AB3MBD AB3 Multi Bay Dock Bundle 10 $0.00 $0.00 $0.00
Year 4 ProLicense Pro License Bundle 22 $0.00 $0.00 $0.00
Total $252,703.22 $8,116.13 $260,819.35
Jul 2027
Invoice Plan Item Description Qty Subtotal Tax Total
Year 5 2022OSP7+Premium10Ye
ar OFFICER SAFETY PLAN 7 Premium 10 Year 78 $252,703.22 $8,116.13 $260,819.35
Year 5 20379 VR 1-DAY SERVICE 1 $0.00 $0.00 $0.00
Year 5 85055 AXON FULL SERVICE 1 $0.00 $0.00 $0.00
Year 5 85147 CEW STARTER 1 $0.00 $0.00 $0.00
Year 5 AB3C AB3 Camera Bundle 78 $0.00 $0.00 $0.00
Year 5 AB3MBD AB3 Multi Bay Dock Bundle 10 $0.00 $0.00 $0.00
Year 5 ProLicense Pro License Bundle 22 $0.00 $0.00 $0.00
Total $252,703.22 $8,116.13 $260,819.35
Jul 2028
Invoice Plan Item Description Qty Subtotal Tax Total
Year 6 2022OSP7+Premium10Ye
ar OFFICER SAFETY PLAN 7 Premium 10 Year 78 $308,859.50 $9,919.78 $318,779.28
Year 6 20379 VR 1-DAY SERVICE 1 $0.00 $0.00 $0.00
Year 6 85055 AXON FULL SERVICE 1 $0.00 $0.00 $0.00
Year 6 85147 CEW STARTER 1 $0.00 $0.00 $0.00
Year 6 AB3C AB3 Camera Bundle 78 $0.00 $0.00 $0.00
Year 6 AB3MBD AB3 Multi Bay Dock Bundle 10 $0.00 $0.00 $0.00
Year 6 ProLicense Pro License Bundle 22 $0.00 $0.00 $0.00
Total $308,859.50 $9,919.78 $318,779.28
Jul 2029
Invoice Plan Item Description Qty Subtotal Tax Total
Year 7 2022OSP7+Premium10Ye
ar OFFICER SAFETY PLAN 7 Premium 10 Year 78 $308,859.50 $9,919.78 $318,779.28
Year 7 20379 VR 1-DAY SERVICE 1 $0.00 $0.00 $0.00
Year 7 85055 AXON FULL SERVICE 1 $0.00 $0.00 $0.00
Year 7 85147 CEW STARTER 1 $0.00 $0.00 $0.00
Year 7 AB3C AB3 Camera Bundle 78 $0.00 $0.00 $0.00
Year 7 AB3MBD AB3 Multi Bay Dock Bundle 10 $0.00 $0.00 $0.00
Year 7 ProLicense Pro License Bundle 22 $0.00 $0.00 $0.00
Total $308,859.50 $9,919.78 $318,779.28
DocuSign Envelope ID: CE5B6E3E-7E95-4FA8-AD4F-D95DA4D1C915DocuSign Envelope ID: 9D997D01-FFB9-4701-BC47-9D669FC20C08
Page 8 Q-457327-45070.818KP
Jul 2030
Invoice Plan Item Description Qty Subtotal Tax Total
Year 8 2022OSP7+Premium10Ye
ar OFFICER SAFETY PLAN 7 Premium 10 Year 78 $308,859.50 $9,919.78 $318,779.28
Year 8 20379 VR 1-DAY SERVICE 1 $0.00 $0.00 $0.00
Year 8 85055 AXON FULL SERVICE 1 $0.00 $0.00 $0.00
Year 8 85147 CEW STARTER 1 $0.00 $0.00 $0.00
Year 8 AB3C AB3 Camera Bundle 78 $0.00 $0.00 $0.00
Year 8 AB3MBD AB3 Multi Bay Dock Bundle 10 $0.00 $0.00 $0.00
Year 8 ProLicense Pro License Bundle 22 $0.00 $0.00 $0.00
Total $308,859.50 $9,919.78 $318,779.28
Jul 2031
Invoice Plan Item Description Qty Subtotal Tax Total
Year 9 2022OSP7+Premium10Ye
ar OFFICER SAFETY PLAN 7 Premium 10 Year 78 $308,859.50 $9,919.78 $318,779.28
Year 9 20379 VR 1-DAY SERVICE 1 $0.00 $0.00 $0.00
Year 9 85055 AXON FULL SERVICE 1 $0.00 $0.00 $0.00
Year 9 85147 CEW STARTER 1 $0.00 $0.00 $0.00
Year 9 AB3C AB3 Camera Bundle 78 $0.00 $0.00 $0.00
Year 9 AB3MBD AB3 Multi Bay Dock Bundle 10 $0.00 $0.00 $0.00
Year 9 ProLicense Pro License Bundle 22 $0.00 $0.00 $0.00
Total $308,859.50 $9,919.78 $318,779.28
Jul 2032
Invoice Plan Item Description Qty Subtotal Tax Total
Year 10 2022OSP7+Premium10Ye
ar OFFICER SAFETY PLAN 7 Premium 10 Year 78 $308,858.70 $9,919.78 $318,778.48
Year 10 20379 VR 1-DAY SERVICE 1 $0.00 $0.00 $0.00
Year 10 85055 AXON FULL SERVICE 1 $0.00 $0.00 $0.00
Year 10 85147 CEW STARTER 1 $0.00 $0.00 $0.00
Year 10 AB3C AB3 Camera Bundle 78 $0.00 $0.00 $0.00
Year 10 AB3MBD AB3 Multi Bay Dock Bundle 10 $0.00 $0.00 $0.00
Year 10 ProLicense Pro License Bundle 22 $0.00 $0.00 $0.00
Total $308,858.70 $9,919.78 $318,778.48
DocuSign Envelope ID: CE5B6E3E-7E95-4FA8-AD4F-D95DA4D1C915DocuSign Envelope ID: 9D997D01-FFB9-4701-BC47-9D669FC20C08
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Q-457320-45070.822KP
Issued: 05/24/2023
Quote Expiration: 06/30/2023
Estimated Contract Start Date: 02/01/2024
Account Number: 112140
Payment Terms: N30
Delivery Method:
SHIP TO BILL TO SALES REPRESENTATIVE PRIMARY CONTACT
Business;Delivery;Invoice-7301 Hanna St Gilroy Police Department - CA Kyle Panasewicz Michael McMahon
7301 Hanna St 7301 Hanna St Phone: +1 4803294734 Phone: 408-746-0521
Gilroy, CA 95020-6129 Gilroy, CA 95020-6129 Email: kylep@axon.com Email: michael.mcmahon@ci.gilroy.ca.us
USA USA Fax: (480) 905-2071 Fax: (408) 846-0387
Email:
Quote Summary Discount Summary
Program Length 120 Months Average Savings Per Year $38,452.32
TOTAL COST $830,908.80
ESTIMATED TOTAL W/ TAX $844,331.05 TOTAL SAVINGS $384,523.20
Payment Summary
Date Subtotal Tax Total
Jan 2024 $74,781.79 $1,208.00 $75,989.79
Jan 2025 $74,781.79 $1,208.00 $75,989.79
Jan 2026 $74,781.79 $1,208.00 $75,989.79
Jan 2027 $74,781.79 $1,208.00 $75,989.79
Jan 2028 $74,781.79 $1,208.00 $75,989.79
Jan 2029 $91,399.96 $1,476.45 $92,876.41
Jan 2030 $91,399.96 $1,476.45 $92,876.41
Jan 2031 $91,399.96 $1,476.45 $92,876.41
Jan 2032 $91,399.96 $1,476.45 $92,876.41
Jan 2033 $91,400.01 $1,476.45 $92,876.46
Total $830,908.80 $13,422.25 $844,331.05
Axon Enterprise, Inc.
17800 N 85th St.
Scottsdale, Arizona 85255
United States
VAT: 86-0741227
Domestic: (800) 978-2737
International: +1.800.978.2737
Quote Appendix 2
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Quote Unbundled Price:$1,215,432.00
Quote List Price:$1,032,134.40
Quote Subtotal:$830,908.80
Pricing
All deliverables are detailed in Delivery Schedules section lower in proposal
Item Description Qty Term Unbundled List Price Net Price Subtotal Tax Total
Program
Fleet3A10Yr Fleet 3 Advanced 10 Year 36 120 $281.35 $238.92 $192.34 $830,908.80 $13,422.25 $844,331.05
Total $830,908.80 $13,422.25 $844,331.05
DocuSign Envelope ID: CE5B6E3E-7E95-4FA8-AD4F-D95DA4D1C915DocuSign Envelope ID: 9D997D01-FFB9-4701-BC47-9D669FC20C08
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Delivery Schedule
Hardware
Bundle Item Description QTY Estimated Delivery Date
Fleet 3 Advanced 10 Year 11634 CRADLEPOINT IBR900-1200M-B-NPS+5YR NETCLOUD 36 01/01/2024
Fleet 3 Advanced 10 Year 70112 AXON SIGNAL UNIT 36 01/01/2024
Fleet 3 Advanced 10 Year 71200 FLEET ANT, AIRGAIN, 5-IN-1, 2LTE, 2WIFI, 1GNSS, BL 36 01/01/2024
Fleet 3 Advanced 10 Year 72034 FLEET SIM INSERTION, VZW 36 01/01/2024
Fleet 3 Advanced 10 Year 72036 FLEET 3 STANDARD 2 CAMERA KIT 36 01/01/2024
Fleet 3 Advanced 10 Year 72036 FLEET 3 STANDARD 2 CAMERA KIT 1 01/01/2024
Fleet 3 Advanced 10 Year 72040 FLEET REFRESH, 2 CAMERA KIT 36 01/01/2029
Fleet 3 Advanced 10 Year 72040 FLEET REFRESH, 2 CAMERA KIT 1 01/01/2029
Fleet 3 Advanced 10 Year 100092 FLEET REFRESH TWO, 2 CAMERA KIT 36 01/01/2034
Fleet 3 Advanced 10 Year 100092 FLEET REFRESH TWO, 2 CAMERA KIT 1 01/01/2034
Software
Bundle Item Description QTY Estimated Start Date Estimated End Date
Fleet 3 Advanced 10 Year 80400 FLEET, VEHICLE LICENSE 36 02/01/2024 01/31/2034
Fleet 3 Advanced 10 Year 80401 FLEET 3, ALPR LICENSE, 1 CAMERA 36 02/01/2024 01/31/2034
Fleet 3 Advanced 10 Year 80402 RESPOND DEVICE LICENSE - FLEET 3 36 02/01/2024 01/31/2034
Fleet 3 Advanced 10 Year 80410 FLEET, UNLIMITED STORAGE, 1 CAMERA 72 02/01/2024 01/31/2034
Services
Bundle Item Description QTY
Fleet 3 Advanced 10 Year 73391 FLEET 3 DEPLOYMENT (PER VEHICLE)36
Fleet 3 Advanced 10 Year 73392 FLEET 3 UPGRADE INSTALLATION (PER VEHICLE)36
Warranties
Bundle Item Description QTY Estimated Start Date Estimated End Date
Fleet 3 Advanced 10 Year 80379 EXT WARRANTY, AXON SIGNAL UNIT 36 02/01/2024 01/31/2034
Fleet 3 Advanced 10 Year 80495 EXT WARRANTY, FLEET 3, 2 CAMERA KIT 36 01/01/2025 01/31/2034
Fleet 3 Advanced 10 Year 80495 EXT WARRANTY, FLEET 3, 2 CAMERA KIT 1 01/01/2025 01/31/2034
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Payment Details
Jan 2024
Invoice Plan Item Description Qty Subtotal Tax Total
Year 1 Fleet3A10Yr Fleet 3 Advanced 10 Year 36 $74,781.79 $1,208.00 $75,989.79
Total $74,781.79 $1,208.00 $75,989.79
Jan 2025
Invoice Plan Item Description Qty Subtotal Tax Total
Year 2 Fleet3A10Yr Fleet 3 Advanced 10 Year 36 $74,781.79 $1,208.00 $75,989.79
Total $74,781.79 $1,208.00 $75,989.79
Jan 2026
Invoice Plan Item Description Qty Subtotal Tax Total
Year 3 Fleet3A10Yr Fleet 3 Advanced 10 Year 36 $74,781.79 $1,208.00 $75,989.79
Total $74,781.79 $1,208.00 $75,989.79
Jan 2027
Invoice Plan Item Description Qty Subtotal Tax Total
Year 4 Fleet3A10Yr Fleet 3 Advanced 10 Year 36 $74,781.79 $1,208.00 $75,989.79
Total $74,781.79 $1,208.00 $75,989.79
Jan 2028
Invoice Plan Item Description Qty Subtotal Tax Total
Year 5 Fleet3A10Yr Fleet 3 Advanced 10 Year 36 $74,781.79 $1,208.00 $75,989.79
Total $74,781.79 $1,208.00 $75,989.79
Jan 2029
Invoice Plan Item Description Qty Subtotal Tax Total
Year 6 Fleet3A10Yr Fleet 3 Advanced 10 Year 36 $91,399.96 $1,476.45 $92,876.41
Total $91,399.96 $1,476.45 $92,876.41
Jan 2030
Invoice Plan Item Description Qty Subtotal Tax Total
Year 7 Fleet3A10Yr Fleet 3 Advanced 10 Year 36 $91,399.96 $1,476.45 $92,876.41
Total $91,399.96 $1,476.45 $92,876.41
Jan 2031
Invoice Plan Item Description Qty Subtotal Tax Total
Year 8 Fleet3A10Yr Fleet 3 Advanced 10 Year 36 $91,399.96 $1,476.45 $92,876.41
Total $91,399.96 $1,476.45 $92,876.41
DocuSign Envelope ID: CE5B6E3E-7E95-4FA8-AD4F-D95DA4D1C915DocuSign Envelope ID: 9D997D01-FFB9-4701-BC47-9D669FC20C08
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Jan 2032
Invoice Plan Item Description Qty Subtotal Tax Total
Year 9 Fleet3A10Yr Fleet 3 Advanced 10 Year 36 $91,399.96 $1,476.45 $92,876.41
Total $91,399.96 $1,476.45 $92,876.41
Jan 2033
Invoice Plan Item Description Qty Subtotal Tax Total
Year 10 Fleet3A10Yr Fleet 3 Advanced 10 Year 36 $91,400.01 $1,476.45 $92,876.46
Total $91,400.01 $1,476.45 $92,876.46
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FLEET STATEMENT OF WORK BETWEEN AXON ENTERPRISE AND AGENCY
Introduction
This Statement of Work (“SOW”) has been made and entered into by and between Axon Enterprise, Inc. (“AXON”), and Gilroy Police Department - CA the
(“AGENCY”) for the purchase of the Axon Fleet in-car video solution (“FLEET”) and its supporting information, services and training. (AXON Technical Project
Manager/The AXON installer)
Purpose and Intent
AGENCY states, and AXON understands and agrees, that Agency’s purpose and intent for entering into this SOW is for the AGENCY to obtain from AXON
deliverables, which used solely in conjunction with AGENCY’s existing systems and equipment, which AGENCY specifically agrees to purchase or provide
pursuant to the terms of this SOW.
This SOW contains the entire agreement between the parties. There are no promises, agreements, conditions, inducements, warranties or understandings,
written or oral, expressed or implied, between the parties, other than as set forth or referenced in the SOW.
Acceptance
Upon completion of the services outlined in this SOW, AGENCY will be provided a professional services acceptance form (“Acceptance Form”). AGENCY will sign
the Acceptance Form acknowledging that services have been completed in substantial conformance with this SOW and the Agreement. If AGENCY reasonably
believes AXON did not complete the professional services in conformance with this SOW, AGENCY must notify AXON in writing of the specific reasons within
seven (7) calendar days from delivery of the Acceptance Form. AXON will remedy the issues to conform with this SOW and re-present the Acceptance Form for
signature. If AXON does not receive the signed Acceptance Form or written notification of the reasons for rejection within 7 calendar days of the delivery of the
Acceptance Form, AGENCY will be deemed to have accepted the services in accordance to this SOW.
Force Majeure
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Neither party hereto shall be liable for delays or failure to perform with respect to this SOW due to causes beyond the party’s reasonable control and not avoidable
by diligence.
Schedule Change
Each party shall notify the other as soon as possible regarding any changes to agreed upon dates and times of Axon Fleet in-car Solution installation to be
performed pursuant of this Statement of Work.
Axon Fleet Deliverables
Typically, within (30) days of receiving this fully executed SOW, an AXON Technical Project Manager will deliver to AGENCY’s primary point of contact via
electronic media, controlled documentation, guides, instructions and videos followed by available dates for the initial project review and customer readiness
validation. Unless otherwise agreed upon by AXON, AGENCY may print and reproduce said documents for use by its employees only.
Security Clearance and Access
Upon AGENCY’s request, AXON will provide the AGENCY a list of AXON employees, agents, installers or representatives which require access to the AGENCY’s
facilities in order to perform Work pursuant of this Statement of Work. AXON will ensure that each employee, agent or representative has been informed or and
consented to a criminal background investigation by AGENCY for the purposes of being allowed access to AGENCY‘s facilities. AGENCY is responsible for
providing AXON with all required instructions and documentation accompanying the security background check’s requirements.
Training
AXON will provide training applicable to Axon Evidence, Cradlepoint NetCloud Manager and Axon Fleet application in a train-the-trainer style method unless
otherwise agreed upon between the AGENCY and AXON.
Local Computer
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AGNECY is responsible for providing a mobile data computer (MDC) with the same software, hardware, and configuration that AGENCY personnel will use with
the AXON system being installed. AGENCY is responsible for making certain that any and all security settings (port openings, firewall settings, antivirus software,
virtual private network, routing, etc.) are made prior to the installation, configuration and testing of the aforementioned deliverables.
Network
AGENCY is responsible for making certain that any and all network(s) route traffic to appropriate endpoints and AXON is not liable for network breach, data
interception, or loss of data due to misconfigured firewall settings or virus infection, except to the extent that such virus or infection is caused, in whole or in part,
by defects in the deliverables.
Cradlepoint Router
When applicable, AGENCY must provide AXON Installers with temporary administrative access to Cradlepoint’s NetCloud Manager to the extent necessary to
perform Work pursuant of this Statement of Work.
Evidence.com
AGENCY must provide AXON Installers with temporary administrative access to Axon Evidence.com to the extent necessary to perform Work pursuant of this
SOW.
Wireless Upload System
If purchased by the AGENCY, on such dates and times mutually agreed upon by the parties, AXON will install and configure into AGENCY’s existing network a
wireless network infrastructure as identified in the AGENCY’s binding quote based on conditions of the sale.
VEHICLE INSTALLATION
Preparedness
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On such dates and times mutually agreed upon by the parties, the AGENCY will deliver all vehicles to an AXON Installer less weapons and items of evidence.
Vehicle(s) will be deemed ‘out of service’ to the extent necessary to perform Work pursuant of this SOW.
Existing Mobile Video Camera System Removal
On such dates and times mutually agreed upon by the parties, the AGENCY will deliver all vehicles to an AXON Installer which will remove from said vehicles all
components of the existing mobile video camera system unless otherwise agreed upon by the AGENCY.
Major components will be salvaged by the AXON Installer for auction by the AGENCY. Wires and cables are not considered expendable and will not be
salvaged. Salvaged components will be placed in a designated area by the AGENCY within close proximity of the vehicle in an accessible work space.
Prior to removing the existing mobile video camera systems, it is both the responsibility of the AGENCY and the AXON Installer to test the vehicle’s systems’
operation to identify and operate, documenting any existing component or system failures and in detail, identify which components of the existing mobile video
camera system will be removed by the AXON Installer.
In-Car Hardware/Software Delivery and Installation
On such dates and times mutually agreed upon by the parties, the AGENCY will deliver all vehicles to an AXON Installer, who will install and configure in each
vehicle in accordance with the specifications detailed in the system’s installation manual and its relevant addendum(s). Applicable in-car hardware will be installed
and configured as defined and validated by the AGENCY during the pre-deployment discovery process.
If a specified vehicle is unavailable on the date and time agreed upon by the parties, AGENCY will provide a similar vehicle for the installation process. Delays due
to a vehicle, or substitute vehicle, not being available at agreed upon dates and times may results in additional fees to the AGENCY. If the AXON Installer
determines that a vehicle is not properly prepared for installation (“Not Fleet Ready”), such as a battery not being properly charged or properly up-fit for in-service,
field operations, the issue shall be reported immediately to the AGENCY for resolution and a date and time for the future installation shall be agreed upon by the
parties.
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Upon completion of installation and configuration, AXON will systematically test all installed and configured in-car hardware and software to ensure that ALL
functions of the hardware and software are fully operational and that any deficiencies are corrected unless otherwise agreed upon by the AGENCY, installation,
configuration, test and the correct of any deficiencies will be completed in each vehicle accepted for installation.
Prior to installing the Axon Fleet camera systems, it is both the responsibility of the AGENCY and the AXON Installer to test the vehicle’s existing systems’
operation to identify, document any existing component or vehicle systems’ failures. Prior to any vehicle up-fitting the AXON Installer will introduce the system’s
components, basic functions, integrations and systems overview along with reference to AXON approved, AGENCY manuals, guides, portals and videos. It is
both the responsibility of the AGENCY and the AXON Installer to agree on placement of each components, the antenna(s), integration recording trigger sources
and customer preferred power, ground and ignition sources prior to permanent or temporary installation of an Axon Fleet camera solution in each vehicle type.
Agreed placement will be documented by the AXON Installer.
AXON welcomes up to 5 persons per system operation training session per day, and unless otherwise agreed upon by the AGENCY, the first vehicle will be used
for an installation training demonstration. The second vehicle will be used for an assisted installation training demonstration. The installation training session is
customary to any AXON Fleet installation service regardless of who performs the continued Axon Fleet system installations.
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The customary training session does not ‘certify’ a non-AXON Installer, customer-employed Installer or customer 3rd party Installer, since the AXON Fleet
products does not offer an Installer certification program. Any work performed by non-AXON Installer, customer-employed Installer or customer 3rd party Installer
is not warrantied by AXON, and AXON is not liable for any damage to the vehicle and its existing systems and AXON Fleet hardware.
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